We asked InTown Auto Care to conduct a pre-purchase inspection of a car we were thinking of buying…read more We called three shops before going with InTown, and although InTown charged the most for their inspection--they are not the low-cost provider, as noted in other reviews--we trusted them because it was clear that pre-purchase inspections were "a thing" for them. Unlike the other shops, which basically said "we'll just tell you orally what's wrong with the car," InTown described an established process and a detailed checklist of what they look for. And sure enough, at the conclusion of the two-hour inspection, they provided us with an extremely detailed report that covered dozens of aspects of the vehicle. It was very thorough, with photographs, and they gave it to us in print and electronic form. They then walked us through the report--my husband and I know very little about cars--and explained the issues in a way we could understand. They gave us a very honest assessment of what would be involved in purchasing this car (which they described as "a project"); they were quite candid, and they did not sugarcoat what we'd have to do if we bought the car. In the end, we decided to not go through with the purchase, since we don't know much about cars and aren't into "projects." I was very impressed with InTown Auto Care. We don't live in the Moorestown area, but if we did, I would come to them for all my car-care needs.

this is the first time I've written a review about an auto repair shop. I took my car to in town…read morefor a routine oil change. The service was superb. I received round-trip service and everyone there was extremely nice and proficient.

Really nice guy and took a good look at the car and said the issue was under warranty and to take…read moreit to the dealer . It was not covered but I appreciate the honesty in trying not to take advantage

This mechanic was short, dismissive, and quoted me an exorbitant price for work without explaining…read morewhat it was for. When I called back to ask for clarification, he was rude but eventually gave me an answer. For comparison, my usual mechanic quoted me less than a quarter of what this guy wanted for the same work. When I told him I'd just pick up my car, he suddenly threw a surprise fee at me, something he never disclosed up front and which is actually illegal in NJ. I expected to pay something for the time, but not the outrageous amount he threw at me for doing nothing. I will never return here and strongly urge others not to either. My usual mechanic may be farther away, but he takes the time to explain everything clearly and never overcharges. The extra drive is worth it for honest, professional service.

I like that the staff knows me because I've been going there for so long. I don't have to give any…read moreinfo at check in and they know my car so well because of the years I've been going.

Didn't have the experience with the problem. It was an electrical issue which I believe was over…read moretheir head. I paid $300. For a repair that lasted only 10 days. Returned the car, after 2 days they still haven't found out the problem. I got my car back and that's it. Would not recommend this shop.

I own 2018 BMW that had a strange vibration that I wanted a 2nd opinion on. Sam and Dylan were very…read morehelpful over the phone + in person, they were respectful. Technician were able to give me a diagnosis and did not charge me the whole hour to diagnose which was surprising! They gave me a tour of the shop as well. They seem to specialize in BMW/MINI of all generations. I'll come back in the future as needed specially because of the great customer service, fair pricing and they know their Bimmers. What's interesting is the shop front itself is simple but they have a huge shop in the back that is unseen from the street (White Horse Pike).

I hope they do good work because the rudeness level of the lady answering the phone is crazy…read more Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training.

POOR SERVICE EXPERIENCE TO SAY THE LEAST…read more Left car apart in the rain & they say free estimate & will charge you $160. That's not free & they failed to provide cost said engine needs to come out really for 2 manifold bolts could have said no instead charging for nothing

Found out they do much more than just exhaust work. Lexus advised that my wife's GX460 needed a…read moredifferential fluid change, transfer case fluid change, and transmission fluid change. It had 60k miles. I'm sure I could have done most of this on my own in my garage but I just didn't have time. Arrow did all this plus an oil change, and the other filters for less than half the price of the dealer. I also requested that they use all Toyota/Lexus parts and fluids which they did, I made sure. They saved me over $1,000 from what the dealer wanted for this. I will be taking the rest of my vehicles there for maintenance from now on. 5 stars!!

Amazing service done for my c43 they work on all cars and do a fantastic job. Definitely earned my…read morebusiness

I am submitting this review to document a serious issue I experienced with Cyan's Auto Repair…read moreinvolving my Audi R8, which I owned at the time of service. I brought the vehicle in to have my winter wheels swapped for my summer set. At drop-off, the vehicle had 39,784 miles. During the visit, the owner represented that he owned an Audi R8 RWS and was experienced working on these vehicles, including performing oil changes. During the service, I was instructed that the vehicle needed to be driven while one quart below the maximum oil level. I was also informed that the car would be test driven, and it was taken off-site before being returned and "topped off" prior to being released back to me. Additionally, payment for the service was requested via Venmo to a personal account rather than through a standard business payment method (documentation available and attached with identifying details redacted). Within approximately 30 miles of driving after the service (at approximately 39,815 miles), the vehicle experienced catastrophic engine failure. The vehicle had to be towed (photo documentation available). The car was subsequently inspected at Grove Automotive 2.0. I was informed that the oil filter contained significant copper material, and an oil analysis performed at that facility also indicated elevated copper levels. I was advised that these findings can be associated with severe internal engine damage (supporting documentation attached). Following this inspection, I received repair estimates exceeding $70,000. Given the extremely short interval between the service performed and the engine failure, along with the practices described above and the findings from the inspecting facility, I have serious concerns regarding the quality and standard of work performed on my vehicle. I am sharing this experience to document the issue and to encourage others to exercise caution, particularly when entrusting high-value or high-performance vehicles to this shop. I recommend that consumers fully document all work performed and consider obtaining a second opinion before authorizing service. This statement reflects my personal experience and is supported by the documentation referenced above.

Nobles Automotive: 9-Year, $42,000+ Relationship Ended with Hostility…read more Nobles just threw away a 9-year, $42k relationship by having a staff member aggressively tear up my work order and tell me 'don't come back' after failing to honor an appointment. I scheduled this service a week ago for my 2017 Toyota Tacoma work truck. Because I no longer live in Haddonfield full-time, I drove over an hour and stayed the night specifically to ensure the truck was there for its Thursday slot. The same person who set the appointment called me THIS MORNING to confirm the work was on schedule. I arrived at 4:45 PM only to find my truck hadn't moved. Instead of an apology for the massive logistical inconvenience and broken promise, the representative was dismissive and rude. When I stated I would be leaving a review about this poor service, he became hostile, deliberately tore up the paperwork in front of another customer, and told a decade-long client to never return. Between my personal vehicles ($17,000) and my crew's vehicles ($25,000), we have been the definition of loyal customers. To be met with this level of unprofessionalism and a total lack of accountability is a massive red flag. If they treat a $42,000 client like garbage, they will certainly do the same to you. A shop is only as good as its word and its management; unfortunately, Nobles has lost both. We are taking our fleet elsewhere.

They squoze me in for a last minute lube - there was no push to upsell, everything was very…read moreefficient. Price was reasonable. The guys were really nice and well mannered. Waiting room was cool and comfortable, no WIFI and no bathroom that I could see (but then, I didn't ask). AAAAAAND they noticed my car registration had expired four months ago OOOOOPS, and reminded me to go get it done ASAP. Apparently when car inspections were all thrown for a loop during the pandemic days, everybody kept forgetting their weren't automatically for a two year extension. Thanks for the reminder!

Unfortunately, had brake work done and they left a lug nut off. Mistakes happen but acted as if not…read morea big deal. Not Bobs garage anymore.

YOU ALMOST KILLED ME!!!! Get ready for the bad reviews. And…read moreif I don't get my money back, they will keep coming. I'll keep telling my 800k followers. A year ago I took my car here, turns out I found out recently they fired a ton of staff and their previous manager. My car randomly shut off yesterday in the middle of the highway and I almost died. Turns out these corrupt evil people at this business put in the wrong battery and then they finagle it to make it fit. Please see pictures. They risk my life and almost killed me. They put a cap over it, even crack, the battery holder and much more. Absolutely disgusted with this place. Not to mention they are very mean inside. Never had one pleasant person. Stay away!