I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

Woman was so nice but it was the Worst haircut I have ever had. Didn't do what I asked then when I…read moretried to give them a second chance to fix it, but then they tried to justify why my hair was cut incorrectly. Dont go here.

I had a wonderful experience here! I came to Mel with my hair a mess and she transformed me into a…read moremaster piece. She talked me through every step and detail. Was so attentive and informative, went over just everything. She took her time and just did a great job all around. The salon is also so cute and a great vibe. 10 out of 10. I will definitely be returning!

Have had nothing but good experiences here. The entire staff is friendly and the place is extremely…read moreclean. I go to Justine for chemical peels and waxing and she always does an amazing job, is very professional, and creates a comfortable, relaxing environment. I have gone to many spas in the area and would recommend this one over any others. Definitely request Justine when you book an appointment, she's the best esthetician there.

I believe this place is closed. No notice no email, text, call nothing! I had an appointment & now…read moreI'm scrambling to find someone else to wax me. My vacation is coming up & im shocked that they'd u o& close without telling clients

First time threading and first time here! Will recommend- I explained what I did not want and the…read moreshape I wanted with tinting. I'm pleased

They used to be fantastic New people. Bruised under my eyebrow and threading was not good.read more

Madeline makes you feel very comfortable and the methods she uses are very effective! She is very…read moreknowledgeable and provides great service in a comfortable atmosphere.

Don't sign anything they are running a membership scam at the South Windsor location. Refused to…read morestop charging me for no service rendered. Told me I needed to bring them a doctor's note to freeze the charges as if its a gym membership of campground. I Can't bring my service animal because that would be physically impossible. I called to explain the situation only to be talked over the entire time. Please stop stealing from me I'm disabled and you took advantage of me. I've had 7 back surgeries I can't tolerate anyone touching me or the stress of the situation and I should have been able to have a conversation with someone in a respectful dignified way instead I'm wasting my time writing a bad review.

If I could suggest anything, it would be to not sign up for a massage membership. I tried to call…read moreand cancel my membership 9 months ago because one of the massage therapists messed my back up, but they talked me into "freezing" my account. After the 6 month freeze, they started charging me again. I had to call back to cancel my membership and they made me fill out a cancellation form. I did that a month ago, never heard anything about it, and they started charging me again. This isn't just a location specific thing, the entire company is a scam. If you're looking to get a massage every month, I'd suggest going to a smaller company that doesn't have you locked in with a contract. Massage Envy's membership is a scam that you can't get out of. Good luck, and go somewhere else if you don't want to get scammed.

This place sucks they don't know how to thread eyebrows you would do a better job doing them your…read moreself. The lady with the glasses and dark eyeliner was beyond rude and the sad part is her breath smelled like horseshit! Go anywhere else but here save your money these ladies have no skills!!!! No stars given really!

I went here to go get my chin threaded and sideburns threaded. The woman that worked with me she…read morewent really rough on my skin. And she didn't remove every hair. She claimed that they were ingrown hairs but not all of them were ingrown hairs. She could've pluck them out but she didn't. The threading that they use is not soft. After I left the salon I noticed that my whole chin was red and irritated. And I also saw that I had a bunch of cuts on my face. This experience was one of the most horrible experiences I've ever had. When I went back to the salon to tell them what they did. The Woman I spoke to said she couldn't do anything for me. She was horrible to me. And she was very disrespectful. She couldn't even hold herself accountable to what she did to my face. I was telling her straight up she left my chin with a bunch of cuts and irritated all she can say was oh that she showed me already and that she couldn't do anything for me. First of all, who can see anything in that room. This business is very unprofessional they literally do threading in the dark with small lights on. I couldn't see anything but redness in that room. But when I left the room and was in better lighting I was able to see all the cuts in my chin and jawline. I ask for my money back because I was unsatisfied with the service that I was given. And she refused to give me my money back. She accused me of cutting my own face and making my face red. And she said that I could've been my mask that made my face red in full with cuts. Unbelievable a business that doesn't hold accountability to their mistakes. She's kept saying that she was not responsible for what had happened when I was her client she was in charge of taking care of me during that time and she couldn't help me. When she couldn't help me I asked if I can speak to her manager and she said she was the manager and then I asked if I could speak to somebody higher up than her she wouldn't even give me their number or any kind of contact info. She gave me a flyer to the store number she said it was her bosses number but it wasn't she lied. She was very disrespectful very rude and I am never coming to the salon ever again. Here I will display photos of what this woman did to me. The fact that she is a manager is disgusting. Thanks to this "manager" I have to go to a job fair looking like this.

I loved this nail salon! The customer service was amazing and my nails came out great!read more

Gel manicure, mediocre, serviced by an apprentice. Gel disintegrated and nail covers fell off in…read moreless than 3 days. Manager refused to give me a credit or new manicure. Insisted in getting paid if she did a new manicure because #1 Nails will not reimburse her. I did not want to make a scene, so I left and filed a report with CT Consumer Protection.

Very happy with their service, as always! Mia does a fantastic job! They are always so welcoming…read moreand grace is awesome!

Happy Nails & Spa is one of the cleanest nail salon i've ever seen…read more Ewa is supper friendly. I definitely recommend the salon.