I came here for the first time to get an introductory massage and am so pleased with my session! I…read morepersonally like firm pressure and Aaron, my masseuse, was fantastic. Questions ahead of time helped focus on the areas that give me the most trouble and made me so relaxed at the end. The place is very clean with a lot of different services and a friendly staff. The membership also seems quite reasonable since you can interchange facials for it as well. I'll be back!

I just had two phone calls with your South Windsor, CT franchise and am in disbelief at the lack of…read morecustomer focus I've encountered. Late last night (Sunday 5/31), around 8:00 or so PM, I was online looking at appointments for a massage. I selected a time for Tuesday (June 6/2) in which I was not scheduled to work, which was 1:30. At 3:30 today, Monday June 1, I was called into work during that time on Tuesday I had scheduled a massage. I called Massage Envy in South Windsor and explained that I need to reschedule due to work. I was told that I would be charged $65 for changing the appointment because I was outside of the 24 hours. I explained that I did not know two hours prior that I was going to have to go into work. I was told the policy remained. I then spoke to a manager who told me the same thing. I asked to speak to someone who had the authority to change this policy. I was told no onsite person could make that change, but that they would contact the senior person over that clinic and call me back. I did get a call back and they said they would waive the $65 if I rebooked right then over the phone for the therapists open slots for next week. I said I was very reluctant to commit a week out given the hard time I was given already today about needing to change due to my work schedule. I said I would need to call that day to know what my availability was, but she said to not be charged the $65 I would need to give them a date/time today. I was then told that the senior manager of that location said that my calling to change my appointment two hours after the 24 hour policy was keeping the massage therapist from "being able to eat". I reiterated that it hadn't even been 24 hours since I made the appointment online. And it wasn't confirmed until 9:00 this morning. I called to change the appointment at 3:30. That is 6 hours that the appointment was "in effect". I completely understand lining up employees and last minute cancellations or no shows. But I didn't cancel. I called to reschedule. And was still going to be charged $65. Essentially, the appointment was confirmed and in place for only 6 hours. I have the text confirmation to verify the time Massage Envy sent a confirmation text the following morning. I have worked in customer service my entire life. And this entire situation has me appalled, baffled and unwilling to do any business with Massage Envy. I have friends who have thought about doing facials, etc and I will advise them and anyone else never to book appointments here. There is an undercurrent of a scam and it doesn't sit right with me. Two hours. I found out two hours after the 24 hour window that I needed to reschedule for work purposes. Work changes that I had just found out about. However, the lady did explain that if I had a doctor's note, they would not charge me. A doctor's note? I'm a mid-forties woman, not a middle school student. In jest I said, "so someone could forge a note from a doctor and not get this $65 charge?" She said, "yes that is the policy". Unreal. Absolutely unreal. I do not for one minute believe that an appointment that had been "live" for 6 hours is going to cause that therapist to starve, nor do I think that calling within 2 hours of a window and asking to change times should be treated with such ridiculously "policy" rigor. Again, I completely understand the intent of the policy. But the execution of this policy in the way it played out for me, leaves zero customer focus as a priority. I intend to fight the $65 with my credit card company.

The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

What a professional Jan is. Had brows and eyeliner done w permanent make up. Love the results…read more Very thorough in explaining everything. Very conscious on the covid precautions. Jan is very aware of your comfort level and took the time to make sure I liked what she was going to do prior to beginning the process

Outstanding service and treatment. My skin glowed for days and I got so many compliments…read more Thank you Jan.

I had a wonderful massage here. The staff was courteous and very professional. I would highly…read morerecommend this place to anyone who is looking for a great massage for sports therapy or just a relaxing experience.

From the owner: We are a full service wellness center, offering a wide variety of services to nurture your body,…read moremind, and spirit. From massage therapy, skincare & facials, waxing, body treatments, shaman healing, nutritional therapy, and lash lifts & brow tints. Ask about our couples massage packages or customize a spa party for a group!

First time threading and first time here! Will recommend- I explained what I did not want and the…read moreshape I wanted with tinting. I'm pleased

They used to be fantastic New people. Bruised under my eyebrow and threading was not good.read more

I had my first ever facial today, I can't put enough stars on what an amazing experience it was…read more My skin looks beautiful!!! I didn't even recognize myself. I have really dry skin and was worrying about my expression lines on my forehead. After my skin was dewy and glowing, the lines on my forehead looked so much better. I had to look really hard to see them. I will be back next month for another facial. Maria shows you what to do at home with your skin and teaches the health with your skin. To start making the right daily routines to have healthy beautiful skin. Her knowledge from being a nurse and her passion for skin shows in the results.

My lashes were mediocre at best with mascara, but there's only so much mascara you can wear and…read moretake off over and over before you get tired of it! So I had the lash lift and tint and OMG, I loved it. It lasted over a month and Maria did a fabulous job. Her studio is so inviting and relaxing. I highly recommend heading over there and treating yourself!