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    Express Flooring

    3.0 (41 reviews)
    Closed 7:00 am - 6:00 pm

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    Amanda N.

    I had high expectations going into this working relationship because of the positive reviews I had seen online. Chandler was our salesperson, and he was SUPER nice when he came to our home. We were in a bad situation because our toilet had overflowed and we needed new floors throughout basically our entire home. The remediation and new dry wall had been completed, but flooring was something we needed installed, preferably asap. Chandler was so empathetic and said he promised we "wouldn't have to lift a finger". We were originally told they'd be getting started last Thursday. No one showed up. We called and they had apparently had some issues with the flooring being delivered, so they weren't even going to start the demo on our old floors. After some back and forth, and advocating from Chandler, they agreed to get started Friday morning and would call us by 9am with a two hour arrival window. Things happen, so we tried to move forward with a positive attitude. The first day was fine. Everyone was nice and helpful. We never got a phone call though, and didn't know they were even on their way until our alarm system notified us someone was at our doorbell camera. They finished up day one and were coming back Saturday. Things were not as smooth on Saturday. Again, no phone call to let us know they were on the way. They said one of their tools was missing. Only other people in our home were us and a handyman to start demo-ing our kitchen, and he swore he didn't even see it the day before. Either way, they took their frustration out on us. They came back today and were supposed to be finishing up the job. They left our home in absolute shambles. They didn't re-hang two of our doors, they got some type of material all over our freshly painted walls, and so much for not lifting a finger because they packed our furniture back in like a storage unit just threw up in our house. It wasn't even in the correct rooms. They didn't even bother taking all of it inside and left a lot of it in the garage. They left our windows open, and didn't even care. All of our furniture is probably damaged, I only saw some of the damage from the furniture I could see. They broke one of our solar garden lights, as well as a small sign in one of our flower beds. Their install supervisor, Cesar, yelled at me over the phone about not signing off on the work as completed and about them not rehanging our doors as we were told they would. We were replacing our toilets as well (since they caused this whole issue), but they arrived cracked and they are supposed to install our replacement toilets on Wednesday, as well as move our items to the correct rooms. Sales supervisor Kyle asked me to leave a review if they discounted our price, so here it is. If they show up on Wednesday and do a satisfactory job, I'll update the review. Until then, expect this level of crappy service and shoddy experiences. I can't add any more than 20 photos, but I have them.

    Just a few examples of their shoddy work
    Veerts V.

    Awful service. Do not do business with them. Shoddy work, their crews left grease stains on my walls, wiped caulk on them as well. Getting to them to own up is near impossible.

    Dining room area.

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    4 years ago

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    Michael H.

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    Review Highlights - Express Flooring

    The salesperson, Ryan Cahill waa very easy to work with and understood our requirements.

    Mentioned in 4 reviews

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    Timbercreek Floors - Haven White Oak

    Timbercreek Floors

    (90 reviews)

    We had tile in our home when we moved in but we wanted something more modern looking and nicer to…read morewalk on. We contacted Timbercreek and loved the speed by which they could come and give us the quote. the gentleman that showed up was very professional and nice. He measures our house and then sat brought in some pieces for us to look at. My wife enjoyed the quality and selection that they had and I enjoyed the app that showed what the finished product would look like in our home. They took a picture of our living room on their phone and then the app would add the flooring we wanted to see. They also had the samples with them. So with both of those we felt like we were able to make a well informed decision. After we picked the flooring they sat down with us to go over the quote so we understood each part. They were very professional every step of the way. The total cost of everything was broken down so we felt well informed on everything on the page. When installation day came the crew showed up right on time. They didn't give us a four hour block of time that we had to be there for like some other service oriented businesses. We knew what time they were going to show up and they came on time. The installation crew were professional and answered the few questions we had. I was amazed at the speed by which they could do things. Our whole project was completed in only a day! It looks fantastic. We love it. We get complements on it when friends visit. The value it adds to our home in just appearance and feel is awesome. The professionalism by which everything was done from that first call to set up an appointment to the time the crew left and the house was finished was flawless. We highly recommend Timbercreek to anyone who is looking to redo their floors. I attached some before and after photos.

    We recently had Timbercreek Floors replace the tile in our home with luxury vinyl plank and we…read morecouldn't be happier with the experience. Ryan was incredibly communicative throughout the entire process and went above and beyond by making sure we had a variety of flooring options to choose from, even coordinating with a vendor I had been following. The installation team worked quickly and efficiently, meeting a tight deadline without sacrificing quality. The finished product looks amazing!

    Hardwood Flooring Services

    Hardwood Flooring Services

    (109 reviews)

    Bob the owner was very knowledgeable. Saved some money by loophole in getting consumer rather than…read morebuilder version of LVT flooring. The installers, Vincente(lead) and Jose were fantastic. Vincente did the stairs and it came out outstanding. Everything from prep, the installers leveled the floor, to cleanup and good attitude made it a success. Please give small businesses your business, stay away from big box.

    This company does really nice work -- I'm very pleased with the results. The craftsmanship is great…read more-- the flooring was smooth, neat, and precise. They also worked fast and left everything very clean. For reference, they ripped up old carpet and placed new hardwood in 2 bedrooms and 1 master closet. It took a little time to get the closest match but Bob was nice enough to come out twice to drop off two different floor samples. However, I was craving a bit more communication on their end. Bob is very responsive to messages which I appreciate but this was a job at an unoccupied home (belonging to my parents) with a hidden key so I did want more updates (especially with my folks constantly asking me). I did not receive notification of job start or finish. I had to reach out to get that. I didn't find out that the job was completed until the following day. I received an immediate reply to my messages which is nice but like I said, I'd have preferred more proactive communication. Not a big deal but worth mentioning. Ultimately, a pleasant experience and we're all happy with the results.

    Express Flooring - flooring - Updated June 2026

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