I wish, I could give a zero star. This company is a fraud. Five months ago, they were supposed to install our upstairs laminate flooring and all base boards including bathrooms. A third party installer, installed the upstairs flooring and left without installing base boards in the bathrooms and downstairs. It's been five months and they have been giving us a run around. Every time we call, customer service said that someone from installation would call us back but they would call back after a week or ten days. They scheduled six different appointments for someone to come and replace base boards but only three showed up and they looked at the job and refused to do it. Installers flat out told us that Express flooring does not pay them enough to do this job. Numerous time, we have asked to speak with a supervisor or a manger but no manager or supervisor ever spoke to us. We have also requested for our money back but no luck with that either. Now, if we hire someone else to replace just the base boards, it will cost us $1500 and it would have been a lot cheaper with a different company when they would do the whole job, flooring and baseboards. Please save your money and do not use this company. I will make sure to tell as many people as possible so other people would not make the same mistake as we did. Thank you. read more

Warning! Don't use Express Flooring for anything, I have had a horrible experience with them. They Installed glue down vinyl plank in 3 room. Charge over 7k left my floors a mess. Glue was transferred to the surface of the flooring surface. They returned 4 time even tried replacing some of the planking that was badly smeared with glue. They only made it worse. I finally had to find a way myself to clean my own floors of their mess. My biggest mistake was paying cash after they got their money, I had no recourse in getting this resolve. From the time they installed till now has been around 7 weeks. I gave them more than enough time to make this right, they just don't care. Save yourself the grieve use anyone else but Express read more

Hi this is my movie, and it's a True Story! Based in Arizona. If you know me, you know it takes a lot to get a bad review! This is the worst company we chose to go through. They may be good for you, but for us, if I could do it all over again, I would have went with any other option possible, even DIY and I'd feel more satisfied. First, we inquired because of the promotion that was going all over the web 75% OFF!!! Someone reached out, said it'll take only 2 hours of your day and we'll give our pitch. If your wife is present, we will give you a $250 coupon. Easy right, just make sure I get home from work a little early, make sure kids are well fed and dinner is prepped, daily family tasks. On Tuesday, our 2 hour window comes and goes and no one shows up. I send a message to them, my wife calls them. They are apologetic and the guy says we'll get someone out there ASAP! This all while we are fielding other quotes, we schedule them in again for a 2 hour window. You would think we went back a day instead of forward because the same exact thing happens, but it's a Thursday! This time, we call them again and this other guy apologizes and says the one who set you up for a new appointment just put that you would like a follow up appointment and he didn't actually set up anything. He then guarantees someone will be there and you can bet your bottom dollar! So, we set aside 6 hours over a few days to get a 2 hour estimate. I don't feel as bad, as I mentioned, it takes a lot for me to really get down on a company, however, my wife is done with them. Third time is the charm though, right?! It is, this sales guy comes out (name is Josh), very apologetic, read through our notes, seen the space, seen our military memorabilia around and said he's going to add all the perks and discounts he can. During his pitch he says, Express Flooring will lay down the tile, sub flooring, and reinstall the toilet with no issues! After some more conversing, his price eventually went around similar pricing from other companies and he did his best to beat all the prices out because, after all, they felt bad they kept missing us, the first excuse was the guy from the first estimate (Tuesday) is new and missed a few houses. Anyhow, I said let's just get it done. If you can guarantee all this and we can move forward, why not go with you guys, I've seen your reviews, you're pretty good, maybe a little pricey, but you're doing what you can for us. The Crew comes out on Saturday (led by Ramon) and starts the Tile installation, I receive a voicemail from Kathy with Express Flooring saying they don't do subflooring. I ask Josh (call and text) he says don't worry they have someone. In the same day, Ramon is telling my wife he's going to go get the subflooring to install, but he connects with Kathy and doesn't get it. Ramon says, someone will be here on Monday to do subflooring and I text Josh and he of course confirms 100% that's true. So Saturday, we have half tile completed. Monday comes and goes, nothing but charged in FULL!!! Kathy reaches out to me on Tuesday to see how the job is going and I let her know what's going on, she connects with Ramon, connects with Josh and gets all views of the situation. She then calls me back apologizing on all the miscommunication and run around that we are getting. She explains how Express Flooring doesn't do subflooring but considering all the miscommunication the crew is going to do as Ramon has the experience to do subflooring. Ramon comes out Thursday and does the subflooring and tile which looks good! Now the issue is the toilet, which was fully intact and had no broken pieces. It didn't get installed because the valve and hose broke in process of installation. I was sent a survey on the "completed" job and of course it wasn't a good rating. Xavier with Express Flooring came across the survey and opened a case to get someone to fix the toilet installation or possibly give a prorated reimbursement. That follow-up led to a conversation with Maribel who says, according to the small print in your contract, Express Flooring is not liable for anything broken in the process. As I try explaining how it was broken in process she said "do you have proof" on the issue. She also says that she is trying to be nice with me but I am not understanding they will not cover that regardless of what I say. Once she calmed down, I simply said, if the part is whole when it's taken apart, but broken when it's attempted to be installed, how did it break? I told her to have a great weekend and we hung up. All this to say....this is my story, facts! I would never recommend this company to anyone I care about. The lack of communication within the departments needs improvement. Kathy was amazing, Ramon was amazing, Josh was good at times, Xavier was helpful, Maribel was probably the only personality within that company I wouldn't put in customer service, guest relations, or anything communicating with people. read more

Thinking of flooring? Express flooring is not the best as the commercial says I wanted to get rid of all carpets in the house some 800sq ft. I researched with BBB and looked at ratings for the best in the area for hardwood floors and such went with a company that said they would move all furniture, get rid of old carpets, put new flooring in, and warranty this for 50 years then replace furniture all with qualified sub-contractors that work only for Express flooring for one easy price. I paid some 8500 which by the internet seemed fair for the square footage that was to be worked on The three-day operation came two men came to my house at date agreed upon didn't speak a lick (zero) English. Now my wife speaks French Arabic and English, but these two nice gentlemen didn't speak any it was sort of weird we worked thru a couple of hours and everything was wrong. The men were nice people I bet but they could have been my landscapers for all I know. No credentials and after 1 room was completed I figured out they barely knew what to do. literally, I swear I know squat but know how to move stuff without breaking and smashing walls, one was in charge the other a 24-year-old kid, needless to say, stopped work called the wonderful salesman who sold this to us and his first responses had to speak with installations, my wife called on his cell and reluctantly told us that someone had to speak English on the job, Well Einstein I was here at my house with his crew who did not all understand me Bottom line Express flooring still as of today haven't answered 6 calls, the floor did get done didn't have much choice, but OMG its fair at best, walls need to be painted now because of such careless scrapes, and the attention to detail is horrible I wish I saw this post before I bought flooring with Express flooring remember to date now as I write this not a callback, inspection or sorry it was messed up how can we help Express Flooring is horrible 1 star is giving something Tom Adams Verrado 10-24-2021 read more

I wish I could give Express Flooring zero stars. The worst flooring company ever.... I have a home my mom lives in. She was looking to get info on flooring prices etc. The salesman got her to sign a contract and put a deposit down. They straight out asked her if she was the owner of the home. She told them NO. They still had her sign a contract. Once I found out I called (no answer) and emailed them. I got an email from Juliet Grosskopf stating they would cancel the contract and return the deposit. 24 days later no refund or answering any calls or emails. I will file a complaint with BBB and FTC. Express Flooring took advantage of an elderly woman. This company is disgusting and should not be trusted.... read more

This was THE WORSE experience. Everyone who reads my reviews knows that I write excellent and not so excellent reviews. But this company should be ashamed of themselves. I had flooring done- which clearly it looks cheap. But I needed it installed fast. They didn't remove a piece of furniture went around it. And I have been calling for months to fix it since I now had the piece of furniture removed and now they want to charge me for something. They sent a guy named Tyler out and he was 'on my side' in them fixing it. Then apparently he let it slip through the cracks and another month or two goes by and no one calls me back. Terrible terrible! Do not go here or spend a penny here. And whoever called me was rude. So clearly they have no great warranty and they don't care about their customers being happy. read more

I would give negative rating for this company. I called them for in house estimate for my living room tiles. I did mention during my call that I will follow all the safety protocols and expect the same from the person. When he came in his mask was under his nose. I gave him my booties so that he could wear while entering. He got irritated because of this. While he was taking measurements my husband was opening the doors and the knobs as we did not want him to touch. He started shouting at us that "you are standing on my nerve do I have any disease". So what is wrong with this. We all should follow safety measures to end the pandemic and no one should question. Nowadays when we go to a store we are not allowed to touch anything, is it wrong? Does that mean everyone is diseased. How can a person speak like this. Very very wrong behavior. read more

Love love love the floors. The team of guys that came out were amazing. The whole experience was top notch. The price was amazing. We had all of our existing flooring removed. Tile - carpet . They installed laminate. Highly recommended read more

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We needed to recarpet our home and a friend recommended express. Per the Google profile they have a showroom open to the public so we drove over to the location but unfortunately we found the doors locked. I called the phone number and was subjected to a very rude and disrespectful CSR. My rule is if they can't treat you well when you are a potential customer they won't treat you any better after you give them money. read more

They changed my "meh" house into a stunning home. The floating floors they installed are amazing. They also did all the work moving things around and cleaning up afterwards. Don't get me wrong... flooring install no matter who does it is stressful when you are living in the house but these guys made it a little less painful. I read the reviews before and realize that it may depend on your crew you are assigned. I got Fernando and his guys, they were cool and got so much work done and even fixed up any little things I saw at the end I wanted changed. Amazing bunch of guys on that crew couldn't recommend them enough. read more

It says fill out a questionnaire and someone will call to schedule a free quote for flooring. Then they hit me up for 75 dollars for the quote. I hung up on them. Sounds like they were trying to pressure me read more

I was shopping around for a company that could install one room of carpet for my home and after about 5 companies coming out I decided to go with Express Flooring . Cameron was our sales rep that came to our home he was extremely knowledgeable and informed us of what to expect and addressed any concerns we had based on some of the reviews we read. Luis and his team showed up on time they did a fantastic job ! They were so friendly and professional. They moved our furniture carefully and put it back in the places we requested. We will definitely use them when we are ready for other projects to be done in our home read more

they charged me $10,500 for carpeting and new vinyl flooring.. they were suppossed to demo the old flooring. they laid cheap carpet over the existing flooring and never came back the next day to install the vinyl flooring at all. i have reached out to them multiple times and keep getting we will call you back . I am heading to my lawyers to sue them . DO NOT USE THIS COMPANY. THEY ARE LIARS AND SCAMMERS. read more

Worst service ever. Don't use them. Warranty isn't worth the paper it's written on. Michael called me who tried to sell me more flooring. LOL. read more

A guy is heading here today for the 4th attempt in 6 months at getting my flooring to stick On a positive note, the people (the women who answer the phones) are all very kind and seemingly helpful‍ read more

Im going to start that the flooring install looks good. But behind the good looks there is the experience which was not good. The Consultation went fair. The sales person used some pressure tatics and we felt rushed in our decision. He gave a brief summary of what the installation would be like, Demo, Install and clean up. He gets a 3 star. The installation was the nightmare. The installer was 3rd party and shared he was a sub contractor as the original contractor could not do the job and asked him for a favor. Red Flag. This person during the installation was very negative about Express and scared the daylights out of us because he made it feel like the demo work he needed to do would cause my estimate to inflate dramatically. There were some cracks in the foundation, which had been patched in a previous remodel. They were not bad and didn't need any grinding or extra work. The installer made it seem like were going to have lots of extra charges for this too. When Demoing another room the thinset used was pretty heavy on oneside, he made it out to be this horrible job and were gonna be charged for this removal. The installer did not have the proper tools to address this and had to push the demo out another day. The cracks resealed, again no major work, took the guy a total of 1 hour each room to fill. Thankfully this was not added to our bill as there were no major repairs. The next issue with this installer was the lack of sealing up vents and rooms. They used a thin plastic sheet and painters tape in erratic spots to hold up the plastic. This left gaps which the dust was able to penetrate, our vents were not covered and dust was through out the home. While I understand there would be some dust during demo, the sheer lack of sealing off vents and rooms left our home a nightmare to clean. The only thing covered well was my Television. All the other fixtures were loosely covered. Their clean up was to take a dirty rag and move the dust on the floor. They did some vacuuming but not enough to address the dust. We ended up spending hours a full day to Free our home of the dust. Express did have a QA guy come out to check after I raised my concerns. Again 3rd party, took some photos and left. I Don't know if that caused the Installer to change his tune but it was too late. Unfortunately the damage was done, I had no faith in the company, the installer, the process, etc. I couldn't stop the project, and demand a refund. I was bent over and put in a uncomfortable situation. The Installer ruined our experience and I will never ever recommend this company to anyone. Bottom Line, Rushed and pressured sales, horrible contractor/installer. The price I paid this company doesn't justify the experience even though the flooring looks good. Customer gets a negative experience and the company gets paid. Be mindful when considering this organization. read more

Please do your RESEARCH before you contact this company!!! The bad reviews are exactly what happens when you have any problems as customer service is terrible. I had an installation of the incorrect flooring which I tried to stop while the installers were putting it in. I called customer service and the salesperson. I called 3 times that day and no call was returned. NO call by any customer service or installation was ever returned during that first week!!! I did however get a call, text and email about the balance due on my flooring & installation. The installers completed the installation as they said this was the product that was shown as ordered. It was difficult to communicate the problem as they spoke Spanish. The installers were not the problem, if fact, they were very helpful and gave me the number for their installation co-ordinator to help resolve the situation while they were there. Of course, that person did not answer and the Voice mailbox was full. It was the salesperson who made an error as this was not the product I selected with the salesperson. I had taken pictures of the front and back of product. It has the name of the style, color, size and warranty of the product I chose with an Express Flooring Label. The installers showed me the box label of the product they put in and the color name was the same. The problem was the color that I chose was in the box along with a wide variety of colors. I understand product variance but this is a product that has the wide variance of flooring colors as a style. I was looking to match other flooring in the home and this is very different. After over a week I got a return call and tried to resolve the problem. I was told basically this was the product number put on the contract and this is what they put in so..... After a lot of time talking, I was offered 10% off the contract. I agreed and waited for a corrected invoice. I called, left VMs, and emails. Nothing until...... I wrote a Google REVIEW. Then a call came right away. They needed me to sign an agreement to receive the 10% discount. The agreement basically has you give up all rights to any claims, including warranty of the product, and has a clause that you can't say anything about your interactions with Express Flooring and/or if you have you must make a statement that they have resolved the problem to your satisfaction. I sent an email back that I would not be signing that! Also, the discount they agreed to was 10% off my contract. In the agreement they sent, it actually put in an amount that was less than that. SO maybe work on customer service and math! I paid my bill and lesson learned but please don't let this be you. read more

Our salesman arrived on time. We financed through their recommended lender, supposedly at 0% interest for 18 months. When the paperwork came through it was actually 10.99% and was considerably longer than 18 months. Our sales person told us that what was written on the contract would supersede any other paperwork. However, this is not the case. They were unable to get the 0% and I was basically told I had to live with what I had received. my sales person did not return my call when I attempted to reach them. The only person that was really communicative during the process was the young lady who answered the phone. Unfortunately, she was unable to make any changes in the financing agreement. I don't know that I got a bad deal on the carpet, but without all of the extraordinary discounts that were applied, the carpet would've been outrageously expensive. I suspect it is over, priced to begin with, and when the discounts are applied, it becomes marginally acceptable pricing. Buyer beware. read more

4/14/2023 installed 2 bedrooms & Living Room. A Commercial Grade Stain Resistant low pile Medium Gray. I purchased the remainder of a commercial project. The installers didn't move furniture into the 2 car garage I'd purposely emptied out. My Hallways and my office area where I was working was crammed with furniture, I had no space what so ever and noticed my walls were chipped and dinged! They didn't leave me any remnants which since I'd purchased them should have been left! I called because my home is listed for sale, planned all along! A wrinkle in my son's room at a seam, and a seam in living room is making a creaking noise like a frog. I scheduled this appointment over a week ago. Got several calls and texts confirming it. Then today got calls asking me to call back! So I did & left a message that can take them 2-3 days to call me back. Duh! Now after hours they want to blow me off. My rating is a big fat zero! *0* read more

Besides the pricing being outrageous. The workmanship of their supposedly qualified installers is horrible. The salesman, oh designer, yea right was suppose to state I wanted white and small corner round to match my baseboards. They installed large gray. I called and the were suppose to be between 9 - 11 to reinstall white/small quarter round. It is now 1:15 and nothing. Save your money and frustration take your business elsewhere. I know I will. read more

I did not have a good experience with the installation teams and the assigned liaison was impossible to reach and would not return calls or texts. I hired professionals for a post construction cleaning and they could not remove some of the residue from the floors. I left a message for the installation manager more than a week ago and still haven't received a return call. I spent over $20k on this project. My next call is to the manufacturer. I do not recommend this business. read more

Mike Fierro out of Tucson AZ is AMAZING. Our initial installer did a terrible job on the edging/transition/trim work and Mike came out and reworked the whole job. He was professional, friendly, got it done quickly and we are SO HAPPY with the work. Thank you, Express Flooring, for sending him and thank you Mike for saving the day!! read more

This started as a 1 star review....It's a long read, but explains the entire ordeal. We used express flooring 10 years ago for our carpet... that install was fine. We decided to use them again for new carpet. Had their salesman come out to our house on March 31st, 2021. Scheduled for install for May 1st, 2021. 32 days out from purchase date. You would think plenty of time to plan ahead and schedule...........Guess what, NO SHOW!!!  Beyond Pissed. How can you advertise next day install on the website and ads and you can't even show up 31 days later?!?!?!?! I didn't even get a call that something was wrong until 10:18 in the morning. We have already done all the prep work, rearranged our house, had plans to invite guests over that evening but now all that is screwed. I even called on Thursday April 29th to Confirm our install just to make sure and was told yes, you are on the schedule and that I would receive a call first thing in the morning with the arrival window. Nothing was offered on the first call for the issues and I had to ask for a discount or threaten to cancel. Get a call back and for the inconvenience of it all, we get a whopping $200 off our bill. Not even 10% of the total. About to call Empire and get them to come out and give us a quote and install tomorrow and cancel express for breach of contract. I will say the lady on the phone, Kathy (not sure on spelling) was very nice and apologetic. It's not her fault but none the less, I am not a happy customer. 2 days later and I am having to call back again to get to talk to a manager...... I really want to give them a chance to fix this and I can adjust the review....not looking so well. and now on the 2nd day of install i was told we had the first spot in the morning..... then a get a call that our arrival window is 10-12, however the guy said they will be there around 10............nope...... it's 11:40 now... and i have to leave at 1:30..... guess who is going to be waiting outside while i pick up my kids from school in the hot sun. I received a call from Bob, during the install and talked to him for a bit. I could tell he was beyond frustrated with the situation nearly as much as I was. Bob and I worked out a resolution that I was comfortable with. I was also able to get a neighbor to come over and stay at the house while they worked. Forever grateful for good neighbors. Fast forward to the end of the day.... install is done...the installers did a great job. I felt bad for them because I could not do the prep work that I wanted to do such as taking apart 2 loft beds....they had to do it all. They get a 5 star review. While I was gone at another personal appointment, I did get a call from Henry. Henry apologized to me and explained what happened and why and said it's no excuse for us. I appreciate that. I have amended my review to 4 stars after talking with Bob and Henry....Hopefully, they can get their staffing levels back up and not have any more issues for customers that I experienced. read more

They have terrible customer service. The flooring they offer is poor quality and not able to use underlayments. They lied our whole contract time. We ended up canceling before the floors could be done since we couldn't get the underlayment we asked for, however, they removed the original flooring from my master bedroom and left it with plywood wood floors. We have been waiting two weeks so far for our refund with no end in sight. We have talked to the main office in Phoenix and still have no refund. DO NOT use this company. read more

I've Been waiting for two Days for Express Flooring to Send Someone out to repair my stairs and Ceramic Tile that they installed and did a horribly job on my Stairs and Floor. so someone finally Comes out after missing two days of work, and doesn't want to fix has horridly job. they don't like to answer your phone call, But they sure took my $9000 dollars. Do Not Hire This Company. No Need For the all the Stress! This is what April in Customer Service and The Installer said was a Professional Jo! Right! Please Do Not Use This Company! Save your Self The Headache. also the installer refused To fix has mess, Using Crack Vinyl Planks, Real Bad Cuts on Edges and putting Pieces together. Raul Nunez. PS Family & Friends call me. Don't Use this so called of a Company! read more

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Where do I began????? Hold on guys let me try to get through this post. Okay so Joshua the sales guy comes out to go over my options for flooring he seemed like a nice guy but deep down inside something was off about him. at the time I could not put my finger on it. So initially I wanted my baseboard replaced he rejected that Idea stating it would be more cost efficient to put quarter round instead. I asked him to show me what would quarter round look like he pulls out his phone and showes me a cropped out picture of the quarter round. I asked him would it look like a complete finish, he said it's going to be very nice, well that was a lie!!!!!!!!!!!!! The finished look was not good there were many raw edges. The floors are not leveled good, they make popping sounds. The poured cement all throughout our yard, broke a bathroom tile, scuffed up our walls and left trash scoured all throughout our home. Customer service is a joke and the lies they tell are on another scale, do not use this company I repeat do not use this company. Anybody who wants to do a class action lawsuit please message me. I'll get it started as quickly as possible. When we don't stop bad actors we become complicit. I will be reaching out to the attorney general. Travis does not care about any of his customers. I will get a resolution #legal read more

We used Express Flooring to carpet our 2nd floor and after reading some of the reviews thought I'd share my experience to help others. We met with a few other companies to get quotes and if you are going to do this, make Express Flooring be your last quote. The reason for this is because they essentially want you to lock down the deal then and there if you do decide to go with them. If you do not, that deal is essentially gone and you start over so I would suggest making them be your last quote so you already have the information you need to make an informed decision. Their pricing was actually extremely reasonable with a good selection available. I would recommend being honest regarding your price range and understanding what you want as it makes things a lot easier. We scheduled a date and were advised we'd receive a phone call prior to arrival which we did. The crew that came did a great job however were not wearing masks which was not a huge deal as we were wearing ours and they were working where no one was around. All in all, it was a very easy process but again would recommend: 1. If shopping quotes, make them your last 2. Be honest regarding your price range 3. Know what you want read more

The subcontractor they hired did a poor job and the flooring is peeling up after just 2 months. Express is dodging my calls and will not return any calls or emails. Price was high too, much higher than the local big box stores. Their sales are misleading and they refuse to give itemized quotes or invoices, making it impossible to dispute any single line item when they do things incorrectly. Avoid at all costs. read more

Update 8/14/2020: Got back in contact with Brett and the customer service team. They worked with us to resolve all of the remaining issues; the repair / install team they sent was super fast, kind, and did a stellar job as far as we can tell (no more creaking). Even they were surprised by how bad it was though. While I honestly appreciate the integrity of the company, coming back out to fix everything, I can't give this a full five stars. It was still a huge run-around, very stressful, and half the time the team was here they didn't wear masks which was a little worrisome. There was also just a weird angle choice on the quarter round they put on the stairs (posting a photo), but at least everything is installed now. Original Review (one star) ------ TL;DR - audio record your in-home estimate / sales meeting to hold the company accountable. The 'warranty case' representative who called told me plainly they would not fix the incorrect installation, citing that it was too expensive for the company to do so, that it wasn't part of our contract (which it clearly is), and then lied saying we had declined subfloor repairs. What?! During our sales meeting we specifically asked if subfloor repairs were included. We even offered to do them ourselves if it wasn't a service they provided because the creaking is so bad. But we were told by the Express Flooring Sales Rep (Ryan) that that minor repairs, such as securing loose floorboards, was standard and included in the subfloor prep (which is clearly checked on our contract). Only board replacements would cost extra; WHICH WE AGREED TO HAVE DONE. The sales rep said they couldn't know the extent of repairs needed until the old carpet was removed and that the install team would let us know. Well the install team came, and they were fast, but once we were able to walk in the room without getting staples in our feet it was obvious they did not secure the boards and they did not say anything about board replacement - neither they or anyone else at the company said anything about the state of the boards or asked about these repairs, so how could we have declined?! The floorboards squeak as badly as before and now I'm simply told it's too late to fix them. Not to mention installation debacles, since the install teams are subcontractors. The team for 'wood' planks showed up missing half the parts and claimed we had only paid for risers on our stairs, not the full stairs. We had to argue with him and call Express to verify our contract. Then they showed up days later, unscheduled, to install the full stairs but were missing the quarter round moulding and left a half inch gap from incorrect measurements. The stairs also have carpet tacks sticking up so far that my husband cut his foot and you have to walk sideways up the stairs. To be fair, we're still working with Brett from their customer service department and I hope everything gets resolved but their internal communication is horrible and there are clearly things that do not get communicated from the Sales to the Install team, so be careful. I will update once / if issues are resolved. Good luck! read more

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This is not a flooring company, they are a sales company. They don't do any of the jobs they are contracted for, the sub every single one of them out. I originally agreed to a job with them, and after himming and hawing over price I was assured I received an excellent deal for $18k. After sleeping on it, I wanted to see a breakdown of the costs and see how much per sqft I was paying. They flat out refused to tell me the square footage that was quoted, so I cancelled the install. Two hours later I received a call saying they would be willing to do the job for $9,999. I was so enraged that they were willing to screw me over knowing they'd make money doing the job for $10k that I told them to stick it. Some advice for anyone wanting to use this company, make them your last call. Their high pressure sales tactics require you to buy during the first visit from them. So knowing exactly what product you want and the prices of comparable installs will protect you as much as u can be... Update: In response to my canceling the service, my salesman Neil was kind enough to sign me up for countless health insurance, car dealership, car insurance, and other sales inquiries. I now receive dozens of calls and emails every hour from sales people following up on my request for more information. Thanks Neil... read more

Ok. I was told that someone would reach out to me in 24 - 48 hours. Nothing for almost 2 weeks. I am not happy with the product. They scratched the flooring and we have a reoccurring stain that keeps coming up on our brand new carpet they installed. When I tried to reach out to my salesman (Not a designer consultant like they refer to them as) no response. Tuesday is the only person who communicates with you honestly. April asked me what I wanted to do and I said, "Come and get your product", no further communication after that. I am also communicating with Green Sky, who the loan for the flooring is through. They have communicated back quickly and also communicating with Express Flooring. When I left the last review, Express called and asked me if I would remove the review, NO and not this one either until you communicate with me and come and get your lousy product. read more

I saw reviews where someone complained that they thought not enough workers on the job. I'm 64 years old and my experience says you won't get 2-3 floor layers on one job. What you'd get are 1 experienced floor guy and 2 temporary help. The man who laid my huge floor was a CRAFTSMAN. He was proud to do the job and put his name to it. Arturo was amazing. As a former bar owner I had a single craftsman build my entire bar. You can tell. Just like my floors just laid are solid ..... not like the other floors initially done by the original construction company. Don't be fooled. This is a good company and the installer Arturo was a CRAFTSMAN. read more

Shame, shame, shame. We had three rooms of carpet installed on 4-21-22. The carpet is no good, the backing is coming off and the seams are showing. They will not return calls and have told us that they will not replace the carpet until they get reimbursed from the manufacturer. We asked for a refund to go elsewhere and were told that was not an option. The manager was supposed to call us within 45 minutes 3 days ago. I picked Express Flooring because of the years in business. We supposedly purchased higher quality carpet. It was not cheap in price at all. We even paid in full up front as asked. Very disappointed and will not recommend them or use them ever again. I have a chunk of carpet taken out by them and ugly seams and lumps in one room. Waiting for a full refund or quality carpet. read more

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Carpet installed was not the same quality as the sample shown and has completely worn out in 2.5 years. I installed carpet for my Uncles carpet company when I was a teenager which may give me a advantage in being uniquely qualified in grading carpet quality and the carpet was the lowest quality that I have ever seen for the price of a premium product. No carpet should be completely worn out in 2.5 years especially when the carpet was vacuumed twice a week and cleaned regularly. Save your money and shop somewhere, anywhere else! Anyone interested in suing this company? UPDATE; the Arizona manager Henry (interestingly, Michael H. and Henry J. Supposed managers use the same profile picture) just another way to defraud or fool your customers? He did try to contact me but I want NO more to do with this company! Fool me once, shame on you. Fool me twice, shame on me! read more

Poor quality workmanship, NO attention to detail, cut wavy lines no where near straight, used a putty like substance to fill in the gaps between floor and thresh holds. Sales rep "T.J." said they would take care of everything and do the job to our complete satisfaction, B.S. Paid top dollar and got mediocre install at best along with several pieces with imperfections (wart like bumps). Called them several times and each time I'm told someone will call me back, has never happened, their "guarantee" is non-existent. You'll be better off quality wise and cost wise to pick someone else. I was and should've done it myself and saved the $14,000 in labor. read more

Daniel showed up to fix a couple of places where are carpet raised up a couple of inches. Daniel was one of the most polite workers we have ever had at our house. He was very respectful of our furniture and did a fabulous job at fixing our carpet and cleaned up after. I would strongly suggest that Daniel is a great addition to express flooring. Connee and Louis in Gilbert Arizona read more

Possibly a good deal on the flooring, but horrible work when completed. Had to have the their installers come out three times to fix the work they initially did on for our stairs. Wouldn't have been so bad, if they were responsive to our calls to get them out to our house. Would not recommend them for the work. On a side note, see their commercials brings up the bad memories of dealing with them. So annoying. read more

Less than 1-star. This place is a joke if you cancel your order immediately after you sign a contract. This is my second review on the same issue, because it has taken nearly 3 weeks to try and get my $3250 back. No work was done, and yet EF has my money. They claim the process takes 7-10 business days, but they require immediate payment that is processed if you create an order, so the financial transaction only benefits them. Representative Taylor told me that my refund had been processed, and that fact was backed up by a call from representative Xavier. Both representatives were incorrect in their information. In fact, Xavier said it was refunded then the next day called and admitted he was incorrect. WTF? The reason why I canceled my order was because their management got all the details about my "simple 1-room order" totally confused. At that point I decided if they got such simple things confused, my installation would be a disaster. I was right! I will never go to EF for any flooring needs---even if I have to pay more elsewhere. read more

Highly satisfied first time customer! I found Express Flooring at a home and garden show. The gentlemen were happy and perky at the booth, which was nice compared to some other vendors who shrugged me off, losing a sale. The in home quote process was relaxed and straight forward. No high pressure. I told them what I wanted to spend and they gave me several options to choose from, which was nice because I wanted to stretch my project budget as far as possible in my new house. Single mom, first time home owner. I was super impressed with scheduling, and they were able to accommodate my days off within a week's time. The installers were great, did a detailed job and kept the place clean as they worked. Thanks again! read more

Express Flooring - New floors and birthday balloons! - Flooring Near Me

One of the worst customer service we have ever received. This company needs to make sure that they stand behind what the sales rep are telling customers. For the cost we did not receive what we paid for. We are very disappointed with the damage done to our trim. The employees that came to do the work, had little to no communication and worked like they were rushed. After they finished, all of my kitchen and living space was covered in dust (I was never told to cover anything) and they had damaged all of my kitchen trim. They sent an employee out with intention to repair and then suddenly the company went back on their word and refused to repair the trim. Beware of this company, they do no offer the service they promise! We will never recommend this company to our friends and family. Apparently, hiring them cost us much more than time! read more