I'm going to summarize because a lot of things went wrong and were frustrating for us. We needed to redo the floors in our whole house, ~1500 square feet. Half with vinyl and the rest (bedrooms) in carpet. This job was a nightmare and we are still living with disruption from it. Biggest issue: the business model sets the customer up for failure. There is no core team that does all the work. The company makes money by hiring subcontractors to do large jobs for small amounts of money and through their sales force which upcharges you with car-salesmen-type tactics. We thought we were paying extra for service, convenience, and a good warranty, but have been failed on all accounts. We paid them to level our whole house (which they said was a $9000 service) and they only leveled half of it and were going to cover up the un-leveled area with carpet without telling us. When we realized what was going on we tried multiple times a day to get ahold of management (first we were ghosted for 5 days (though it takes seconds to get to the salesperson), then had to wait 2 weeks to get an appointment with their warranty guy) their primary strategy was gaslighting, and according to the warranty guy, it was fine for them to breach the agreement *because they typically charged more so we couldn't complain*. Express Flooring also did not clean our house as agreed on, they did not move furniture as agreed, and they left a huge scratch in the new vinyl in the middle of our living room that the subcontractors have already rescheduled at least 7 times with us late on the day of (causing us to miss a number of days of work) and when we called them out on it the subcontractor started calling in sick. They almost caused a plumbing clog by washing concrete down our sink but fortunately we were able to fix it. They've cost us about 20 extra phone calls, multiple days of missed work and time spent waiting for the contractors who never showed up, $550 in extending our motel and hiring cleaners and movers to finish the job express flooring agreed to do, and have been very unprofessional and condescending throughout this whole process. We thought we were paying for convenience and a good warranty and have just been thoroughly screwed. If you're hiring them for a simple job such as next-day 1-room carpet installation in an already-empty room, it might be worth it to pay extra and get them scheduled the next-day, but if it's anything more you're probably going to lose the gamble. The saleswoman Kim did all her calculations by hand on the calculator and would not write down her work and calculations or an itemized list of expenses, and just came up with a magical "this is the price for everything," but "it only applies while I am here at your house." Only after asking multiple times did she send us a very rough list by email. A number of times she would say, "I have to go to my car and call my boss" and magically come back with an offer that was somewhat lower. At one point she "accidentally" switched digits right before having us sign the contract that would have added a few hundred dollars to her commission. Our contract was to include getting your furniture moved in and out of rooms and replaced where it used to be, and then a general cleaning/tidying so that you wouldn't have to do a deep clean or hire cleaners afterwards. Afterwards when we walked around the house and pointed out everything that was not done according to contract they just shrugged and said that the overall price we got was so good that we couldn't really ask them to adhere to the contract. We asked them to come out and fix the HUGE 10 foot scratch they left in the middle of the living room (I think they pushed our piano over it), and the subcontractors prioritized new jobs over us so they cancelled the fix-it job the day-of literally 5 times (after my husband took the time off work to stay home so they could get it done) until the 3rd time we pointed this out to management and even then they called in sick another I think 2 times before we finally got them begrudgingly in the house to fix the scratch (and we had to double check their work to make sure they fixed the whole scratch too) When we showed the shoddy work to other contractors (handymen and the flooring guy at home depot) they were shocked but said this unfortunately was similar to what they'd heard about EF in general. I'm still scrubbing the footprints off the floor and the concrete splashed on our previously newly painted walls, I'm out an extra $500 for cleaners, piano movers (they didn't move it to the right room), and it was a huge stress on us, our jobs, and our baby to be left in the lurch and having to extend our motel stay by another week. read more

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Do not buy from them. Is horrible. Add carpet replaced twice already. How to pay For installation on the third even though it was under warranty. On the fourth warranty now. They came in took pit was over 2 months ago. I've been calling and not one single call back. Spend the extra money in headache. read more

One of the most bizarre experiences I have had with a sales person. I was looking for a quote to install 820 sq ft of ceramic wood floor tile 7in by 24in. The sales guy told me that it would cost $12,500. I just got it quoted for the exact same thing for $5,000 less. The sales guy refused to show me any product because I said the price seemed really high. He said this is the going price if you are ok with it we can proceed and and if I was not ok with it he would leave. I felt like unless it was a big job then they were not interested. I felt like I was being taken advantage of. read more

Express Flooring sent their inspector to inspect our floors on Wednesday, January 31, 2024. He stayed almost an hour. He left with a page long of damages. I was told I would get a call with a plan of action. It has been over 2 weeks and we have not heard from Express Flooring. read more

Express Flooring did an excellent floor job in my one of my bedrooms. The technicians were professional and did the job supe-fast. The new tile floor looks very nice. Thank you for reaching out to me to resolve the previous issue. read more

Recently had our whole house carpeted. We were extremely happy with the whole procedure. The salesman was excellent. The installers came the very next day. Right on time and finished the job in about 3 1/2 hours. Everything was put back exactly as they found it and cleaned up very well. read more

Zero stars if it lets me. Their warranty is garbage and they get out it. Even through COVID. Never again will I buy from them

I wish I had come here and read the reviews before hiring this company. So many of the reviews mirror my experience, so no reason to go into details other than to say they definitely oversell the installers skill. I will not recommend them to anyone! read more

This place is soooo bad! Please see the photos of the SECOND carpet they installed in my home. The first one disintegrated too! They also do not wear masks or gloves like they do in the commercials. Nor do they stand by their guarantee. It turns out it's not even them who guarantee the carpet. It's the manufacturer. Who is saying my carpet is perfectly fine!!! This carpet is 1 year old, btw. read more

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I had some flooring installed on Mar 1, 2023. I have noticed that the transitions are coming up, so what do i do? I call Express Flooring to have someone come out and repair it since they have "Laughable Gaurantee" that if anything goes wrong or if there is something not right, they will come out and fux it. Well, its been 5 calls later after speaking to Alaxander, Cinthya, Courtney, Billy and Abraham who said that they would each expidite it. Im still waiting. "Paul" the guy in charge of taking care of customer complaints has refused to call me with an explaination as to why it has taken so long! I am a retired diabled vet on a fixed income. If they will do it to me they will do it to you without any care in the world. I should have only taken 1, 1, 1 phone call to fix this problem. Go somewhere else besides Express Flooring! I had to give a 1 star rating as it wouldnt allow a half star or zero star! Stay away! read more

I wish I could give them ZERO stars. We love the floor itself but Express Flooring was nothing but a problem once install started. The design consultant never told us how noisy and unlivable our home would be for 4 days! They moved ALL of our furniture and covered (poorly) but could not even get to a microwave. Wound up spending the week in a hotel with my 3 cats and son! The design consultant said they would remove the baseboards before installing the tile... this did not happen. So instead the subs damaged almost baseboard in our home! The tile installers were not careful removing the previous flooring, ripping the coating of the bottoms of cabinets. We had to go around the house resealing and recaulking all of the baseboards and painting the walls due to all the cracking.There was a Lack of Communication from Express flooring. Hard to understand the crew that came to install the tile because we are not fluent in Spanish. Was told they would fix flooring that was coming up and repair/replace the baseboards. hey did finally reglue the flooring but after 5 visits and waiting at home for several appointments, they fixed the baseboards. My husband and myself wound up doing all of the repairs after waiting for 6 weeks! I would never recommend this company to anyone. They happily were paid $20,000 to do the job, which looking back wound up costing us much much more! Horrible company!! read more

Express Flooring - Flooring Near Me

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AVOID AT ALL COSTS!!!!! They came in to do the carpet install. After they were gone, I turned on the lights and noticed that the tile right beside the newly installed carpet was broken. I have called multiple times to inform them of the situation and they did send someone out to take pictures. That is the last that I have heard from them. Now they will not respond to my texts or emails. What a terrible company. read more

Horrible customer service. On initial at-home interview the salesmen showed up almost two hours late, at the end of our appointment time. They were rude and said I was confused as to the time of the appointment. I didn't start the process with them. When I called to speak with a supervisor, I was told I could not talk to a supervisor. Actually I'm glad to find this out about Express Flooring and will look for a different company. read more

I had an unpleasant experience with this company. First of, very misleading ad on Buy 1 Get 2 Free Rooms. What I wanted to get done was install tiles in the living room, dining room, kitchen, family room, laundry room and bathroom. The sales person said it should be separated by doors like bedrooms, so the rooms I wanted done were not part of the ad. Realizing it now, itfelt like the sales person was pressuring me to do it. The 5 day tile installation project that started August 26th, 2022 was completed on September 23rd, 2022. Phone calls after phone calls for scheduling people to come finish the job, fix the gaps and move things back. Installers showing up without the 2 hour window as stated on the contract, so I was not home, or I was sleeping. And when I got home or woke up, the tile installers already left. The tile installers said the baseboards are done by different people. Express Flooring sent 2 guys to install the baseboards. Gaps in between the tiles and the baseboards are noticeable. The baseboard installers said the tile installers are the ones who should fix the gaps and move the furnitures, washer and dryer back. I couldn't find my door stoppers and the springy things that stop the door from hitting the wall. Issues and concerns were not communicated within Express Flooring employees. Erik, contact from Express Flooring apologized for the major inconvenience but when I asked for a discount, he said he will look into that and he even said he will bother the level above him, to see what they can do. I know it is too straightforward of me to ask for a discount, but that was a major inconvenience. I was not able to do laundry for a few weeks, the house was full of dust that I had bad allergies. DUST EVERYWHERE. 4 of my fish died because I had to disconnect the big filters to move the tanks. I had to reschedule my work and took days off due to this. Loosing my money in the process. I had to ask my parents who live 30 minutes away from me to stay at my house while the installers were there, another inconvenience for my parents. Cathy from Express Flooring asked me on Oct 4th if the project is completed, I said yes and asked for the update on the discount that I originally asked Erik about. I asked that on October 4th, even now, October 12th, no update. No one tried to contact me after that. I have more details to share but it does not fit here. Please help me with this. read more

Their "lifetime installation" warranty is not worth the paper it is written! Total sales scam! We had plank vinyl installed 3.5 years ago. Have a fairly minor problem on one piece that I did not call them back to repair as I thought I would wait and make sure that there were not any other issues that needed repaired, after all they provide a "Lifetime installation warranty". When contacted they said they would send someone to look at it for a $50 fee as it was past 2 years! I sent them a picture of this minor repair required and they came back that they could fix it but would charge a minimum $100 service charge. Eventually, after multiple calls requesting higher levels of management, they eventually said they would do the minor repair at no charge but "all future repairs and claims would not be honored". When I read them the written comment on my original work order from the salesman, "Lifetime labor warranty", their comment was that "sales guys will say and do whatever it takes to make the sale". Although we are happy enough with the product, this deceptive scam advertising and warranty practices are not indicative of an ethical company!. read more

Express Flooring - Flooring Near Me

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Very poor quality I needed the carpet quick and I got it but had I known the poor quality I never would have used this business. They do respond to your complaint - but they do nothing to make you happy. Approach with caution/ Shark attack read more

I hired express flooring 3 yrs ago and the rugs are now all loose and buckling up. I was told to call Express so I did. I was told I would get a call back. Never did. read more

Just like most of the reviews on Yelp, I too agree..... horrible horrible horrible experience throughout the entire process. After $13,000+ I am just ripped to shreds (like I would like to do with this floor but can't afford to replace YET). If you want to constantly hear your floors pop and make other noises, well this place is for you. We reached out to the company and they sent someone out who said he worked for them and then said he didn't. I asked if he had this product in his home or if he would sell it to his mother, he could not answer because he knew how awful and expensive their product is. He told us we needed to wait a year to see if the noises would stop. WHAT? WHAT? He also said I would receive a phone call from the general manager by the end of the week. Guess what......still waiting for that phone call weeks later! Read their website. None of it was true for me. Would love to have a Shaw flooring representative come to my house and tell me the product they sold me was far superior than actual Shaw flooring they advertise they have. I told the kid salesman who had to call his daddy several times throughout the initial sale that I wanted the best product they sold. Good luck to the next sucker who makes the same mistake. Toodles Express Flooring. Really appreciate your honesty and superb customer service. NOT Wish there were negative stars so I didn't have to leave one star. read more

While i gave them a good review immediately after the installation of the flooring I now know it was a MISTAKE!! The flooring has made a snapping, / cracking sound since about a week after they finished. We have attempted to contact them for several months now but can not get anyone to even return our calls! Poor or non existent customer service I would never consider using them again! which is a shame because the workers were great even staying late to complete the job. I sure hope they have found another company to work for by now! read more

I would strongly urge you to not use Express Flooring. The biggest reason is the deceptive sales practices. Our sales rep spent the whole time explaining how durable the vinyl floors are, they are commercial grade, 50 year material warranty, and even proceed to scratch at the floors with his keys to show their scratch-resistance. However, I later found out that the contract basically says that warranties do not cover any user-inflicted damage. So when I pushed a heavy box across the floor, it scratched the floor and now Express is refusing to replace the damaged pieces (why should they, they're not contractually obligated). Lesson learned - always read the contract, no matter what the sales rep tells you. Express will make a killer pitch, but just know that even their best floors (which is what we purchased) are not nearly as strong or durable as they tell you. read more

Customer service is wonderful when they are trying to get you as a customer. However, once you sign on the dotted line it all goes downhill. It's been a frustrating experience and there doesn't seem to be an end insight. I call to speak with someone... leave a message. No call back. Tried to call another number same experience. I'm so saddened by this experience as I have been saving money for flooring and it's been a horrible experience. read more

We bought an entire houseful of carpet from Express Flooring on Nov. 7, 2019, paying $6000 up front. Although it didn't appear to be the same carpet we'd purchased, it was beautiful, thick and luxurious--for a short few months. Although it had a (useless) 3-year warranty, within 6 months it began showing excessive wear, with a distinct, darker, tread pattern. The "highest quality pet stain impervious pad" was less than half the thickness as on installation day. We had it professionally cleaned in June, 2020, with little improvement. We started removing shoes at the door and I bought throw rugs for entryways. In Feb, 2021, I paid Zero Res to super clean all but the closets. Photos show what the carpet looked like right after they finished. My husband and I are seniors who live alone, have a small, house-broken poodle, and seldom entertain guests. For the past several months, I have called Express on a near-weekly basis to speak with a service representative, whom (according to the person answering the phone) is always busy. I am promised, time after time, that someone will get back to me "today." In the past 6 months, I have received 3 messages. However, when I call back, that person is unavailable, but will call me back that very day. It Has Never Happened. I wish I had read these reviews before we entered into this nightmare. Nothing will alleviate the scam imposed on us but to have our entire house full of carpet, and the pad, replaced. read more

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We ordered engineered hardwood from express flooring. However, when they came to deliver it, they brought laminated product. They tried to tell me it's just the same. But as we all know, Lamont, it is not the same as engineered hardwood. This company was very deceptive in their business practices. And the install is just been horrible. We are now going to go and remove all of the stuff they put in and replace it with engineered hardwood from Lowe's. read more

Honestly I'm not a person who ever leave bad reviews. However my experience here just with customer service / scheduling is why I'm leaving this review. I reached out to have someone come out to do an estimate. First Trinity told me they had 3-5 and 6-8 available. Once I gave my address which is pretty far from their location those appointments were not available. I said ok no worries I will just call another company. Well an hour later I got a text from Trinity saying she could now do either 3-5 or 6-8 just to let her know. I text back 30 mins later and said 3-5 works. Never heard back so at 5 I texted and said I never heard back can I get an update? Nothing! I called this morning got got Lauren on the phone I asked if I could speak to a manger. Lauren said there was no manger she could transfer me to. But she would try to help me. I explained to Lauren exactly what I said above. Lauren said let me put you on a brief hold while I get someone who can help you. Lauren transferred me to Trinity from the day before, Trinity gets on the phone laughing and giving a fake apology saying when I texted her back she was gone for the day already. I said I texted you back 30 mins later she said well sorry I didn't see that. Long story short this was guaranteed money for this company. Simply because of the lack of respect, I will spend my money elsewhere. This isn't even people I want in my house at this point if this is the service I'm getting at the beginning. read more

Very bad experience! John McReynolds made several promises and false statements. He definitely over promises and NEVER delivers. He stated, "we use our own guys to install your carpet -- drug tested, background checked, top-notch guys!!" Well, day of install, no one showed and we were told they could not get in touch with our installer. The rep explained to me that they Never have used their "own" guys and they only use third parties. We moved everything in our home and were ready to go for nobody to show day of install. John also goes by JMAC. His exact text: " No tricks no games just the flooring guy! I do as I say and say what I am going to do in writing. Simple dimple! A happy wife is a happy life!" SUCH A SCAMMER!!! Don't believe a word he says. read more

We never actually hired EF so cannot write a review based on their products or service. We called to make an appointment to have the salesman come out to give us a quote. The salesman was a no show. We called the next day to find out why, and they said he called us to change the appointment. WRONG! We never received a phone call so these people are liars. After reading the Yelp reviews, we are grateful that we never hired them. And it's pretty funny that with all the NEGATIVE reviews, the responses from Michael, the supposed business manager, all say that EF has a 98% positivity rating? read more

Do not use this company. They're markups on product and labor are obscene. They will not provide you with a breakdown of your purchase. They want all of your money up front. They sub out your install to very low end independents and markup the install as well. You don't have a project manager you can contact, and you'll never be able to reach your salesman after he cashes your check. After many mistakes from their installers and failures to return calls from their 'managers', we finally fired them. We had to fight through a few weeks of games to get most of our money back! Dealing with them is comparable to dealing with DirectTV or Cox. Get a second opinion! read more

Still no word. Contacting the Better Business Bureau and AZ Registrar of Contractors.

I would give the commercial side for tiling a 5 star review. My problem is with the carpet installation and customer communication. 2 days of no show with no contact or explanation. I have called many times, being patient and tolerant, but I am running out of both. How difficult is it to say yes or no.....our house is in total disarray but they obviously don't care about the impact of thier horrible scheduling practices. I am ready to cancel the order and just find another company that actually wants to do business. I have one bedroom done.....4 others are waiting. Wtf. read more

I am submitting this review in the hopes that no other consumer experiences the stress and anxiety that my wife and I did with Express Flooring, also known as Express Home Services. According to their website and the salesperson, all floor and carpet installations should be seamless and professional while also taking the stress and anxiety out of this installation. This was as far from the truth as you can get. My wife and I agreed to have this company install new luxury vinyl plank flooring in our home on April 29, 2022. After a few attempts to install the floor correctly by the initial crew, Express Flooring refused my request to bring in a new crew to correct the repeated errors. They knew that this crew was struggling and was not up to the task for this specific job, but they stated to me that the crew had to learn how to do it right. In the meantime, we had several rooms that we could not really use until they were done. We even had to hold back the second installment because the crew initially did not complete the job on the initial try. It took over two months and over five different attempts to get the floor installation complete. After the final try, we were told to let the floor settle for at least a month. The floor still did not look right but at that point, we were not able to deal with the situation any longer because my wife was ill at the time and has since passed away and I am now having to deal with this situation on my own. I contacted the company in January 2023 to see what they could do to repair the floor. It was not until February that a floor tech was sent out to inspect the floor. His determination was that the floor was installed improperly and the entire thing needed to be replaced with a new floor. It was not until April that I had to contact Express Flooring again to check on the status of the tech visit. At that point I had had enough of this company and simply asked for a full refund so that I could hire a new company to replace the floor that they installed. They stated that they would only replace the floor but would not give me a refund. I refused their offer. I want my entire purchase refunded. The entire experience was absolutely horrible. We gave them beyond a reasonable amount of attempts to get the installation correct. They are not really good at installing floors, showing up when they are supposed to, returning or acknowledging phone calls nor following up on e-mails. I do not trust this company to resolve my issue any longer and have moved on from them. I advise other potential customers to do the same and be very wary of them. It was one of the worst experiences that I have ever had of a company that I hired to do home improvement. It should not take over five tries to get it right. What made it worse was that Express Flooring refused to acknowledge that this crew was inept and they failed to stop a bad situation from getting worse. The crew damaged my refrigerator/freezer along with damage done to places under my cabinets in the kitchen. They also refused to acknowledge this damage and left my house an absolute mess. It really looked bad. Do yourself a favor and stay away from Express Flooring and save yourself from the issues that I had. read more

Check out their older reviews under a closed business name: Express Home Services.

I did call you...You finally set up a time to fix the problems then once again you were a no show and did not call...Set it up again this time someone came and did fix the issues.but how can I recommend you with this history???? read more

I had a floor installed 3 weeks ago and it as yet to be finished. I have called and called and get no response. But they have been paid with 12 months same as cash. The worst service I have ever seen. I'm told that the install department is down to one person. They advertise that you can get flooring the next day after the rep shows you the floor. Well rep had no idea in what was needed so here I sit house tore apart, floor not done out 3500.00 and no response. As most of the reviews are negative I would not go with this company unless they are the only one on the planet that can lay floors. They advertise stress free installation what a lie that is read more

Run. We contacted EF to look at replacing carpets and possibly tile in our house. The salesman seemed bent on selling us carpet, even though my wife was interested in possibly going all tile. We ended up going with a carpet replacement and scheduled it a week from the sale. We paid up front in full. The week leading up to the job no one contacted us to confirm. We prepped our house like they told us, to take all items off the furniture they would have to move. On the day of the job, we had to call them to ask if they were coming and they said no. We were livid. After a lot of noise they said they'd try to get someone to come out later, but then called us in an hour saying they wouldn't make it that day. They rescheduled for the following week and offered a $150 refund. We weren't happy but agreed. We had to live a whole other week with our house rearranged for a carpet replacement. The following week I called and made sure we were confirmed for our job, they assured us we were. Come the day of the job they called AGAIN and said they weren't going to make it. This time we had enough. We told them if they didn't come that day then we would cancel the order completely. They were able to send someone out. The contractor spent as much time talking to my wife as he did actually working. They finally finished that evening. A few weeks later I got a call from a customer feedback representative and I related the story above to him with the fact that we still hadn't seen any rebate. He apologized (which is pretty much all he could do) and assured me that he would personally make sure that we would get it. It has now been several weeks since that interaction and we still haven't seen dime one from these people. We don't expect to. Don't let the commercials and jingle fool you, this is a shifty operation which will leave you hanging at every opportunity. Run. read more

Horrid customer service and games regarding their quotes! The guy that came out to measure couldn't tell us the price per sq foot for the product we picked out. (Tile) The price was INSANE! Then their computer "program" comes up with some crazy 33.5% discount. Still over $38,000 for 1200 sq foot of tile! Be careful with these guys. read more

Just had a rep to my home and he quoted me a list price of $40K to lay vinyl for 800 Sq ft but with the discount he could knock the price down to $19K. What a ripoff. Why would I pay $19k for plastic. Who falls for this? I am in the process of getting a pool done with a Jacuzzi and the Jacuzzi was cheaper than this quote, and it's not plastic. How is this company on business? Very frustrating. read more

**** UPDATE**** So when Conner came to my home to sell me flooring I was all for it. He did a great job and earned my trust. WHAT A MISTAKE! Not only was the job NOT completed on time, but I was called a liar when the manager told me I was avoiding his calls (he was calling a wrong number - that email was great!) And when I told him he was calling the wrong number he called me a liar again! As if I do not know my own cell phone number! Thank God I recorded ALL phone conversations and have ALL Text messages saved as well. He proceed to call me a liar again when he told me someone had called and spoken with my husband in regards to the issues on our flooring, when I informed him NO one had called or spoken to my husband **We were both off work that day and sitting on the couch together ALL MORNING** the manager told me I was a liar again and read off my husbands work phone number asking me "is this NOT your husbands work number?" I firmly told him yes it is, but he is OFF WORK and again did NOT speak to anyone that day. This type of behavior has carried on now for over 2 months. I was told they would refund me $5000 due to the NUMEROUS errors on their part. Not only did I NOT get said refund (again I have the recorded phone calls and text messages proving this) but instead they CHARGED me another $1000!! My husband called and complained to another manager last week who PROMISED they would call me with a resolution no later than Monday 9/20/21, I have YET to get a return phone call. WORSE customer service. WORST company to deal with! I was told if I wrote a good review at the time of the sales pitch I would get $1000 off my quote. What a scam! Plus I am pretty sure that is illegal as well. Review had to be submitted BEFORE the sales guy left my house! I will be posting the call recordings and text messages on social media - maybe then that will get their attention to do the right thing. Unfortunately I doubt it though. DO NOT USE THIS COMPANY! **************************************************** I HATE getting quotes from companies and tend to lose my patience very very quickly with the "sales pitch" mentality. Being in sales myself I chose who I do business with based off how genuine the individual is. I like to be direct, honest and not feel like I am being 'played' or just another sale. That being said, I have gotten quotes from 3 different companies to redo my flooring in my home. Conner w/ Express Flooring was the 3rd person my husband and I spoke with. Within 5 minutes I knew we would not deal with another person. Not only was Conner informative, he was clear, precises, detailed and amazing to speak with! He went over the pros and cons of each type of flooring we were looking at. Presented new ideas and suggestions that would of never crossed our minds. He is an incredibly strong asset to Express Flooring, and what's even better is you can tell he really does love the work he does and the relationships he creates along the way! Thank you for not being "that sales guy" and being a real true person! I will only send my real estate referrals to you Conner! read more

Read the fine print - the fine print is on the BACKSIDE of the handwritten document - REALLY easy to miss, as you flip that page to read the next one. The design consultant comes in, with urgency, tells you that the product is available for a discount if you agree today! You verbalize a concern, the design consultant has a response - no problem, see it all the time etc. etc. But the design consultant is there to sell and show you the product and get you to sign. The real people that you should be talking to are the installers as they are the ones that know flooring and they are also the ones who can jack up the price for you. The price on the "contract" is an estimate only. Ended up being double the cost of what the design consultant said. Would not trust this company, don't trust the company, the design consultants, installment managers, customer service etc. - at each step, one said something different from what actually happened - sad that this is a local company. Despite the perky, sunny ads describing how easy and simple the process is, it's been the most stressful home improvement process that I've experienced. Prior to signing with them, I hadn't read the reviews. Now that I have, I am glad they walked away. read more

We thought we were buying a high quality carpet but, installed a low quality carpet. Paid to have it replaced with a better quality but still not good. Shop elsewhere. read more

Total Bait and Switch Tactics used, held hostage to pay extra fees with house torn apart. Express came in a provided a quote to door VCT flooring in 3 bedrooms, the initial quote was high at $4500, but negotiated to a lower cost of $3700. The agreement was for Remove furniture, remove carpet (tackstrip included), remove and replace floor trim, and install vct tile with underlayment. When the installer came and removed the trim and flooring, they had the customer service call me and explained they wanted to charge me $1200 to remove the carpet pad glue and patch the damage made from the removal of the tack strip. When I explained that I felt the tack strip damaged should not be an extra charge because it could have been damaged upon removal, she explained to me that that damage is typical and not covered under the initial contract. If that damage is typical then why is it not covered? The sales person knew they were removing the carpet including the tack strip. The company held me basically hostage to meet their demand, the house is disassembled with furniture everywhere, they will not warranty the flooring if I get a 3rd party to do the work, and will not install the floor unless I have them do it. They negotiated to go down on the cost to $900. Which brings the total cost of the install above the original $4500. I feel this was planned by the company and I was taken advantage of, I will never do business with this company again. read more