WARNING: If something breaks/goes wrong they will be rude, agressive, and accuse you for the damage. They'll pretend they are going to resolve the issue then waste your time. They only have limited liability insurance and can't offer any sort of help. Be warned! I originally posted a review back at the beginning of June after having used Express Home Moving. While they originally appeared to have done a great job I discovered a day or two later (I wasn't living at the new house due to lack of water and internet) that my $600 smart TV had been damaged in the move. I believe this to have been an unfortunate accident and felt I was pretty calm and respectful about the issue. That said, the events following this incident showed the type of customer service Express Home Moving will really give you if something happens to go wrong. After originally emailing about the issue - in which I explained my first step was to see if it was covered under my warranty they were relatively nice and respectful. But once I emailed back explaining that is wasn't covered under warranty due to it being from physical damage they didn't reply for over a week. That was when I posted my first yelp review as it didn't seem they wanted to help me correct the issue. It wasn't until after I posted the review that Ray called me with excuses and told me "not to damage the name of his company." I called and emailed him back agreeing to take the review down while we attempted to resolve the issue. Ray asked me to get a quote for him of the cost of repairs. I attempted to do this but Best Buy doesn't do this practice - and they were the ones who inspected the TV originally. Best Buy went above and beyond and sent me an email from an official bestbuy email about the cost of the part and labor but was unable to provide something on a professional letterhead, as they don't have any. Ray continued to insist he needed this piece of paper, I explained multiple times this was an impossible thing to provide. In going back and forth Ray began to get agressive and rude. Here are a few snippets from his emails to me: "My insurance company will not proceed without the current valuation of your TV that has now been discontinued and as mentioned an actual BEST BUY geek squad invoice. Please understand that you paid $480 for a move that is normally $900+ dollars, not to mention the 3rd floor. To go off this email at nearly $500 is giving you a free move, and it just doesn't work that way." I explained that 1. The TV was less than a year old, and technology is constantly being improved and the fact the TV is discontinued had nothing to do with anything. 2. If he had quoted me $900 I never would have used his service - I got several other quotes for other companies around the same pricing and went with his company due to them being a referral from a friend (which he did not know until after the move was completed). 3. I wasn't asking for HIM to pay out of pocket. His insurance should cover the accidental damage. He continued to request the quote from Best Buy - he also began to question the damage to the TV. I invited him to come view the tv himself and take photos and also to accompany me to Best Buy to explain they couldn't get him a quote. He refused both opportunites. Since Best Buy was no longer an option I called every TV Repair place in town and it turns out most of them don't do quotes for repairs, and the few that do charge a fee to look at the TV and give a quote. I explained this to Ray - he then took over a week to reply. I had to email him again to ask what he'd like to do next. He finally got back to me and told me his insurance would only offer $0.60 per pound for the damaged tv - so what? Like $6? He then moved forward to accuse me of breaking my own TV saying my photos weren't of the same damage. See snipped from email below: " The only conclusion that I can come to is A-you damaged your own Tv or B-With it being discontinued obviously it may have been defective. I watched my guy carry your Tv and I personally strapped it in. I will no longer be moving LCD TV's due to this situation. The only solution I can offer once again is 60 cents per pound of your TV for limited liability insurance." I'm now out a less than 7 month $600 smart TV and have been provided the worlds worst customer service despite my calm and understanding demeanor. Don't use this company unless your willing to take the risk. read more

Express Home Moving - Close up of where impact must have occurred. - Movers Near Me - Tolleson, Arizona

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If I could give no stars I would ... Worst experience ever ....BEWARE BEWARE BEWARE Ok so where do I start: first let me say everything was nice and dandy over the phone... But once the movers arrived I had one telling they'd move this and that for more money or as he said JUST TAKE CARE OF US hmmmm I'm paying a few hundred dollars and then some so I Thought I was and I did plan on tipping anywho so as they movers are moving one is calling his girlfriend telling her don't beat up them white girls/white people & those are his exact word ... Which it just went more and more down hill ... So they move my belongings, they tell me things will be wrapped and blanketed and so forth... Which most was ... So on to the next location "my new place" Being that my new place is a quite community I told them ahead of time or asked them Ahead of time can you all be quite which they didn't listen so there moving and moving one guys says we are going to get this done as fast as possible and not even 5 minutes later he puts something on my dresser and starches it from end to end so I tell the owner which sits in the truck so he request to see the iteam which has now been moved upstairs and he says those are not scratch those are scuffs ... Which I can clearly see they are scratches then he asked the gentleman that moved it as if I lied or made it up and the guy says yeah but I told her all she needs is some almonds ... ALMONDS what ??? I never heard of such a thing but even if that does work I should have my belongings move with NO damage so I thought ...but that's not even the half ... The owners starts yelling and talking crazy and I ask him to lower his voice I feel threaten and he's like are you serious and continues to raise his voice where I actually got a lil nerves .. what is this guy going to do next so he tells me PAY ME NOW and I tell him no not till the jobs done because mind you I still have iteams in the truck and how he was acting I had no doubts that if I paid right then when he demanded he would have just left my stuff on the curb And trust me it doesn't stop there ... One mover had to tell him to just come on she says. She going to pay us anyways so they go down stairs and I follow behind as soon as I get downstairs the owner keeps saying to me are you serious are you serious then keeps talking about this and that and kept saying your going to leave me a bad review at which that point I most certainly was but point is he was more worried about getting a bad review then how my stuff was being handled and did I mention he told me several time I've moved this type of stuff and moved stuff out of these type of houses as tho I was privilege to have him and his company move my stuff and acted as if he did me a favor saying ... You Called me and I came the same day first off I'm paying you to do a job he could have easily said no but don't try and give me a Guilt trip or make me feel like I'm lucky .... Also the whole time he's speaking he's talking loud moving his hands and moving closer to me where I have to tell him to back up , even at one point a mover stepped in between us now I'm 125 pounds no man should act so aggressively towards any women and I even asked him would you like if someone was acting in this manner or talking to your wife like this ? And rudely he say's DONT BRING MY WIFE IN THIS after this i just stayed silent cuz I could see this man could not speak to me in an adult manner and this is the owner SHOCKING So they get my stuff out and he keeps asking me well what do you want me to do ? I don't want you to leave me a bad review... Honestly I wasn't even looking for anything but I think he should have done what was ... appropriate !! My dresser was damaged I got verbally assaulted... But I told him there's nothing he could do and I paid him in full I just wanted them gone .... It was one of the worst experience I've ever had to deal with and also once I plugged in my tv guess what else was damaged!!!!? If you guessed it yup the tv to Beware of this company !!! And women if you do use them which I strongly advise not to have a man present read more

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When I called for a quote, these guys were upfront about their cost and I appreciated that they were true to their word on the moving day. There were no hidden fees and they were very well priced. The owner was on the job site and and oversaw all the work. The two guys moving all of furniture and boxes were very friendly and courteous. When it's time to move again, I will most likely give these guys a call again. read more

We recently had Ray and his team move us from Chandler to Scottsdale. I appreciated the upfront flat hourly rate and no extra hidden fees or travel charges. Scheduling was super easy and the guys showed up right on time...early in fact. The key to a good moving day, any project actually, is communication. State your expectations and ask the questions, no matter how absurd. Give the guys some direction, no one should be expected to read your mind. Know where your stuff is going to be placed at your final destination. Our move was smooth not only because the guys were professional, but also because we had great communication prior to, on the day, and even post move. Being hands on and involved definitely helps everyone. Ray is easy to work with and happy to hear you out. Guys were courteous to all, including my children. Moving heavy things around tight corners, up and down stairs, etc is a tough job! It's unreasonable to expect absolute perfection. When my valuables are shown due care, I can live with a bit of dirt on the side of my mattress, and some scuff on my decade old couch. We could've done with a few more blankets, but no harm done with some proper packing, and at the end of the day, they're just material things. Ray runs his business with integrity and I'm confident would take care of his customers should something genuinely go awry. Express Home Moving will be top of mind the next time I'm in need of some extra muscle power. Thank you guys! read more

These guys were fantastic! I hired help through Uhaul's moving help, who did not bother to show up. Movinghelp removed the losers from their system the day before and did not bother to let me know my movers wouldn't be showing up. Anybody that has ever moved knows how important schedules have to be coordinated so this created a whole slew of problems. Express home moving came in and saved the day! They were working another move that day but still came and moved us out of our second story apartment that same day. It was much later than we planned and we lost our unload movers because of the timing, but Express Home Moving came to the new location and did the unload for us too. They were professional, good to our stuff, and great to deal with, and had reasonable rates. I highly recommend these guys if you want someone who is going to communicate with you, show up, and get the job done. A+++ read more

Ray and his Team were great for our move! We communicated several times over the phone and via email. Ray was always quick to respond and has great customer service. We moved on April 1. They showed up a few minutes late; but they had called to tell me they were running behind. I appreciated that. From the minute they arrived; they worked hard! I had expressed that we wanted to stay within the 4 hour time frame and they were sure to do that for us! They did stay a little over to help us set up some of the furniture at no extra charge! Thank you, Ray! The price is RIGHT on! The team is super! Call Express Home Moving--you won't be disappointed! read more

Let's face it. You're reading these reviews because you need to find a moving company that's affordable, reliable, efficient, and can get the job done. Moving can be extremely stressful, but Express Home Moving literally helps to 'lighten the load' :) No hidden fees, flexible scheduling (I needed a Friday evening move), and trustworthy, personable guys. Rest easy knowing that the job will get done...even in the heat of an Arizona summer. read more

Outstanding, Professional, and Courteous sum it all up. Like others, I have used movers off of the U-Haul site and had not a great experience. Read the reviews! I chose to contact Express Home Moving directly after reading the reviews on the U-Haul site. I have moved three times in the past two years. This is now the only company I will use for moving help. I highly recommend this moving company. I hired two movers to only carry a few specific heavy items. When they were finished I still had some time on the clock left. Instead of just leaving and without asking they just started picking up my other boxes and brought them into my new home. They even told my wife and teenage daughter to sit back and relax as they finished unloading. WOW! Now that is customer service! Thank you Sean and Dillon for going above and beyond. read more

Moving was actually a fun experience because of Express Home Moving. They were recommended to me from a friend and he was 100% right. Great price, on time, professional and just nice guys. They did the job quicker than expected, nothing moved even had a scratch, including the walls and my stuff was handled with care. The price can not be beat. When I got the quote I figured once they arrived they would ask for more because I at first didn't believe I was getting such a deal compared to a couple other movers who quoted me. But they came in, started working and didn't stop until the job was done and I was happy with where they put everything. I would highly recommend them to anyone who wants a move done right for the right price. read more

OK, I missed the truck size by 2'. Big deal. That doesn't change the rest of the review. My tool box is a single level, and why whine about the bar-b-que grills when you didn't even touch them with a finger? I will repeat that the movers in Amarillo that unloaded us have been in the business for years and do all the moves for Tech people and were disgusted by what they saw. Ray, will you pay for the broken headboard that was loaded with out pads or shrink wrap? It's $139.00 at Wal-Mart. Probably not! read more

Very unprofessional moving company. After relocating here from out of state Ray and his crew unloaded my truck into storage. I purchased a washer/dryer and also had them pick it up and deliver it to my storage. Moved from storage to my new home and discovered after Ray was gone and paid in full that they had damaged my washing machine. Big dent in the control panel. They also damaged a leg of an expensive coffee table. I immediately contacted Ray about the damage and his first response was to accuse ME of damaging my own washing machine. I'm an over 50 year old woman. He would not take any responsibility for the damage and continued to blame me for the damage. Then he said the folks at the Public Storage unit picked the locks on my unit, went in and damaged my locker. It was ludicrous. I was unable to communicate with him because his only response was to blame me for damaging the washer I had just purchased and he moved. He then priced the part to repair washer. It was $138.00. He still has not paid to fix the washer. Don't recommend doing business with this dishonest, unethical business person. He apparently has no insurance and cannot even afford $138 in damages he caused. Also, When I arrived at storage area I noticed someone had been spitting on the ground in the immediate area of my belongings that they had sitting outside of the storage unit. Disgusting. read more

When I spoke with Ray for the first time to schedule for my move, he was helpful and not at all pushy. On the day of the move, he was there early, extremely polite and got the job done in half the time I expected. He was a Godsend, and was extremely careful and did not damage any of my items. The rates were ridiculously reasonable and the service was top rate! I would definitely refer them in the future. read more

Ray and his guys did a spectacular job. I did tons of research and am so glad I found them. Arrived right on time and worked their butts off. Handled everything with care. Couldn't have asked for more. read more

I haven't written a review on Yelp for years but I had to dust off my log in and password to share my experience with Express Home Moving. I was a little wary in the beginning because the rates are so reasonable and there are no extra fees or upcharges - you know the whole saying, "you get what you pay for," but I couldn't have been more pleased. Everyone was professional from the beginning to the end. Ray called the evening before to confirm time, addresses, etc. Ray and his crew, Dylan and Shaun, showed up right on time and were friendly and polite. Loading my stuff took a little longer than expected for several reasons . . . 1) I didn't have everything packed and organized, 2) I live upstairs and the stairs turn without a "straight shot" staircase, and 3) I have A LOT of bulky furniture. Considering all that, Express Home Moving, packed the truck efficiently and in a manner where I was not concerned with any potential damage, etc. In fact, a few times, one of the movers pointed out some minor damage to a few pieces of my furniture. Of course, that damage was caused by the movers I used 3 years ago. All of my property made it to the new location and was quickly unloaded. Ray and his crew made the move as enjoyable as a move could be while remaining professional. Give them a call, if you are moving - you won't regret it. read more

Moved in with my boyfriend, so we had furniture that I wanted at his house and stored, and then furniture from his house in storage as well. Lot's of musical chairs we're talking about. Express Home Moving was GREAT! They came on time and moved everything how we wanted it within 4 hours (which is pretty amazing given the maze of stuff), all the while having a good time and being very personable. When my boyfriend and I are ready to move again, we'll be calling these folks for sure. read more

Excellent service with great attitudes. Three guys came out to help me move on short notice. There we in good moods, worked efficiently, and handled my furniture with care. I would use this company again and would recommend to family and friends! Thanks guys! read more

Used this company today! They were extremely flexible with me and polite! They worked with me & gave me a great rate as well! I would use them again for a small move!! :) read more

I was so pleased with Ray and Dylan on the day of my move. They showed up right on time and went straight to work. I appreciated their work ethic and they were very respectful towards me and my belongings. Moving can be a super stressful experience, but both these guys made me feel right at ease. I can honestly say that they made the experience fun regardless of how stressed I was. I would highly recommend them to friends and family!!! read more

These guys were awesome. They made the moving process very easy. VERY fast and efficient. They didn't waste time and they are very reasonably priced. I highly recommend these guys! Thanks again for the great experience. read more

If you are looking for an amazing, fast and reliable moving service, LOOK NO FURTHER YOU HAVE FOUND THE RIGHT MOVING COMPANY. I have used movers before and had an okay experience so I didn't really expect to much out of the movers. However, they blew me away with how fast and professional they were. We went with the 4 men and a truck option. Within an hour and a half, our 2000 square foot home was moved into the truck and they were on their way to the new house. They unpacked the truck and put all the furniture into the correct rooms so we wouldn't have to do that ourselves. These four men are amazing hard working and the best part is the owner is a very honest man! I will be telling everyone I know about this moving company. They really are amazing! read more

These guys are amazing!! Courteous, fast, reliable, and organized!! They were on time and worked effectively and efficiently. I highly recommend this moving team!! read more

We used Express Home moving at the beginning of May and cannot speak more highly of the experience. We've all had a bad move and remember the nightmares, but not with Express Home Moving. They were thorough, on-time, extremely nice and quick too! I would recommend them to all our friends and family! read more

Great service -- I needed to have a U-Haul pod moved and unloaded. They knew just what to do, contacted U-Haul for me, set up the pickup time, got the pod to me, unloaded quickly -- great rate and super good service. Highly recommend (also this was all done with one day's notice.) read more

Ray and his team arrived 15 minutes early and started right to work. Very professional, friendly and polite. Hired 3 men, they weren't messing around doing anything other than getting the job done. Time is money and I really appreciate the speed and care they took to get the job done. Affordable as well. I highly recommend this company for your move, large or small. A+ read more

Ray and his team moved me and my bf a month ago. What a great moving company!!! We have used other movers here in the valley and never had a good experience. Ray was upfront with cost, and didn't try to upsell us which was a plus. They got us moved in 3 hours, but still had to pay for the minimum 4 hours which was well worth the $260. Thank you for making our move less stressful, quick and easy with no issues. Also, absolutely none of my furniture or items were damaged as Ray and his team had shrink wrapped everything to re-assure no damage. I will use them again in the future and refer to my friends and family! read more

Ray and his crew work fast and hard at a very reasonable price.Will definitely be using them in the future.

Express Home Moving and their employees are incredible. The owner Ray takes very good care of clients and truly has exemplary customer service. They were on time and showed up ready to get things done. Ray and Sean are an amazing team and really have the clients best interest at heart. Thank you for providing our family with great service. We will absolutely use Express Home Moving again when we decide to move. read more

Good Job Ray and Team. Good Points:- 1. Hardworking. 2. Honest. 3. Courteous. 4. Good People. Missing one star because 1. I had to work with them as well and I have upper back and lower back pain issues however I would consider that as a part of mis-communication from my end as well so I am Okay with that. 2. They showed up little late then what was promised. Best of Luck guys read more

These guys we're awesome. Very courteous, on time, honestly they were just great people. Will definitely be using them for our next move. Our move was on 12/15/15. Thanks Ray and Dillion!! read more

EFFECTIVE, RELIABLE, HARD-WORKING & TRUSTWORTHY moving business there is. Man... to say that these workers don't waste anytime getting the furniture and heavy equipment in the truck, they don't. Express Home Moving really doesn't fool around when it comes to saving time. I even gave them a certain time they need to be finished by and they were done an hour before. Talk about Express moving, such a fast moving crew. And talk about affordability, I'm a college student and they were very reasonable. Moving from Phoenix, AZ to NY I honestly thought was impossible because the amount of stuff I had in my apartment. But Ray (the owner of the company) made it possible for me and didn't even hesitate to help out; talk about a professional and easygoing guy. They moved my furniture and boxes into my new apartment in NY and everything was organized and in place on the side of the living room. Not just dropped off and left scattered everywhere. I have to say I am very pleased and satisfied with this business and will defiantly use them for my future moves. read more

STOP LOOKING - USE THESE GUYS!!!! I repeat - USE THEM! Wow! WoW! WOW is all I can say. So here's a new one, I, (yes, me, the reviewer) I MADE A MISTAKE. I GROSSLY underestimated the size of my move from Carefree to Arcadia. And when I say grossly - I mean 4 truck loads grossly. It was my fault - and yet when Ray and Dillon arrived on the dot for the move and saw how much stuff I had - the magic began. First of all - Ray was a perfect gentleman and professional - he didn't make accusations or create concern - in fact he saw the disappointment on my face - and HE made ME feel better. (Ironic since he was the one about to bust his butt for the next 6 hours because of MY mistake). We walked around the house and reviewed all the items to be moved, he proposed a plan, and we worked the plan. These guys are top notch quality; professional, polite, knowledgeable and FUN! I spent about 6 hours with them as a result of my screwup - completing the move. Ray honored the quoted price even though I'm certain this was about triple the amount of work he had anticipated given my initial description of the move. Dillon was a doll - called me "Miss" and is the strongest cowboy I have seen in a long time. Together these two make moving magical. Tetris magic really. All of my belongings arrived safely, undamaged, and in perfect condition to their new home. By the end of the day, I felt like these guys were my family and I felt sad to bid them adieu. And here's the ultimate compliment - a co-worker was slated for a move the next day and I convinced him to put it off and let Ray and Express Home Moving LLC do it a few days later. Ray and DIllon came through again - lots of class, lots of professionalism, lots of TLC - and more magic Tetris. Seriously these guys are phenomenal - there just are not enough words to express my appreciation for them. Not only will I use them again - but I recommend them without reservation and would scream to the rooftops for anyone in need to use them. You can't go wrong with their skill, experience and care for your beloved belongings. And based on my research - nobody will beat their prices. STOP RESEARCHING - go with Ray and Express Home Moving. You will not be disappointed - in fact - you might want to make up another move just to hang out with them again. There may or may not have been some dance moves and karate chops. #boompow They killed it! Call them. read more

DO NOT DO BUSINESS WITH THIS COMPANY!! I guarantee you, you will only be disappointed. Most unprofessional and unreliable company! I never even write reviews, but I will not allow anyone else to go through the same experience we just encountered on our move date. We scheduled a move project with Ray. We called to schedule with him and discussed/explained all the details, he said he could do it. He even spoke with the driver to confirm all the details and time to meet. Well, move date-no show, no call, would not even answer his phone. We were left with a full truck, no one to help unload it in an unfamiliar state. Cost us alot of money-had to reschedule an afternoon flight because driver was left to unload by himself! Do not trust this irresponsible, unreliable company, he is not a professional mover-he is a scam who will leave you in the dark on the day of your move!! read more

By far the best experience I've had! This was my first time using movers to move so I was very skeptical. After speaking with Gary at Express Home Moving he made me feel so at ease. Especially after having another company come out and give me an estimate close to $1400.00 with three men, 1 truck and 8-10 hours of moving. Smh. Gary and his team were early on my day of move in, very professional and careful with my belongings. I would definitely recommend Express Home Moving to anyone who is skeptical, first time or just needing a move. They exceeded my expectations! read more

It was the smoothest move I've ever made. Ray & crew showed up right on time and immediately went to work loading our stuff. I was impressed with the care they took with our new furniture wrapping it securely in padding and cellophane, They unloaded the truck with the same efficiency and speed and were even kind enough to assemble and set up our bed. I would highly recommend Express Home Moving to anyone looking for a great moving experience at a reasonable cost. read more

If I could give 10 stars I would...Ray and Dylan moved me flawlessly! We were able to start earlier than my scheduled time which was a benefit. They were extremely patient with me as I am a unorganized box packer. I am not hoping to move again anytime soon, but I would absolutely use express moving again. Highly recommended! read more

Worse Experience EVER! I scheduled my moving service 3 weeks in advance and even called the owner 2 days before to confirm. Day of service they never showed up at, they were supposed to show up at 8am! Owner said there was a problem with the truck and asked me to go call Uhaul to get service. WOW!!! worse service ever! Worse experience EVER! read more