It is truly unfortunate that I have to leave a negative review for Bill Wright Paints & Supplies…read more On 9/15/20, I was referred to Bill Wrights for a custom BMW Carbon Schwartz paint. I needed the paint in a spray can, since it's difficult to locate someone who does such a thing I was excited to find this shop. Upon entry, I was greeted by a kind, welcoming, and passionate individual who turned out to be the owner. The owner went above and beyond to accommodate and make sure I was happy with the paint and service. During my first visit the service was spectacular. During the spray, I had some issues with the can spitting out the tip. Understanding that due to the hardner the tip was clogging up, however, once cleaning the tip didn't resolve the issue and the second can simply be stopped spraying I contacted the shop. Now, this is where my whole experience was changed to a negative one. The man answering the phone and working in the shop had absolutely 0 customer service, willingness to help, or fix the issue. Instead, he began to lecture me, argue, and deny any resolution. After realizing that this was a pointless conversation, resulting in an argument and seeing no resolution from his end. I stopped and said ok fine ill pay for the new cans to be mixed, accepting that I was a complete idiot who for the first time ever picked up a can of spray paint. Today, the final straw and reason for this negative review. The 3 new cans I picked up and spent $100 on, not including the 100$ I spend the first visit we're mixed completely different from the original. Yes, there was a sticker placed on the can by the owner to make it all look professional we're ignored. The new cans just had the paint code "416" written in sharpie. The difference in the mixture is a major one. Per the second visit where I was made to look like an idiot, I followed his direction and immediately stopped using the spray. I went to the shop today hoping that maybe today I will have a better experience. Boy was I wrong! He took absolutely no accountability, shouting it's the same paint code. I said sure but mixed differently. He argued and shouted not even attempting to simply re-do the cans. There's nothing I can do and there is nothing wrong with the cans. The pictures I showed him were ignored to well this doesn't prove anything. Really? When you can clearly see the depth, flake, and shine in the paint mix by the owner and the dull purple looking no-flake mix by you. This doesn't prove anything he argues, I'm not gonna fix anything. I asked him is this how you really tread customers? You made a mistake fine all I ask is for you to remake it. Asking for the owner or when will he be in resulted in keep checking like I'm just supposed to put all my plans aside and wait. When did I ask him if a negative review really worth proving his point? He replied I don't care! When told that I can call the bank and file a chargeback, again all I got was so what do what you want. I'm not looking to bash any business especially one that I know deep inside runs completely different by the owner. I don't want to file a chargeback or bring any negativity to the owner who worked hard to achieve a great reputation. I would love to continue doing business here being that's it's difficult to find a shop who does provide this service. I'm willing to change this review to a positive one. All I want is for the mix to be done correctly as it was the first time. There is absolutely no reason or excuse to treat customers this way. A satisfied customer will bring his business back to you instead of a negative review and potentially losing future customers. I'm truly hoping that my first impression was not wrong!

Came in and purchased a mask with a zipper they were really cute but a little too big on me . The…read moreplace deals mainly in paint and it looked like they had quite a few options to choose from. The employees were really nice..

Great paint selection and wonderful staff…read more I'm a diyer and I'm painting one of my rooms with dark brown possibly black walls. The staff helped me understand undercoats and was very helpful overall in looking at the color samples. They also pointed out that the colors will change hue from different angles. This piece of advice helped me to slow my "paint" roll and more carefully consider how the room/s to be painted are lit by sunlight and lamplight. Thank you!

Today is Sunday, 19 October. I called the store a few hours ago and spoke to a gentleman who had to…read morereturn my call as he was the only guy in the store today. he returned my call within a few minutes, which was great and I told him how much I appreciated that. When I got to the store, there was a sign on the window saying out to lunch until 355. I had arrived at 3:30 sitting in my car. I saw the employee going into the building so I knocked on the door and told him im the guy who called and he just kept pointing at the sign saying he was not gonna be available until 355. So I left. Maybe management should train people to let people know on the phone what their lunch hours are when they're gonna close the store for lunch. Love your paint.

They find a solution to all of my paint issues. They carry multiple suppliers that allow a choice…read moreand create a simple solution every time with years of expertise.

We have been searching for touch up paint for a 90 nissan pickup, nobody has or can find this…read morepaint. Then I called Fountain Valley Paints... I gave them the color code and the mixed what I needed, put it in spray cans and had it ready for me when I arrived. No fuss, no drama.. I I sincerely wish other stores were this easy to work with.

easy to deal with for your paint needs they know what they are doing easy to order automotive paint…read moreetc

I am painting my car for the first time and I do not know nothing about automobile paint or even…read morehow to mix it when I arrive here. A gentleman by the name of Gabriel showed me step-by-step on how to mix the paint he even showed me on a measuring cup How to add and mix the paint.. if you have any questions on automotive paint, ask for Gabriel this guy will take the time and show you what you need. I posted a picture of him just for that. I'm giving them five stars because of Gabriel.

Excellent price and stock. Very knowledgeable staff especially the…read more General Finishes products.

The guy to his name is Tony. He fixes machines. He was rude charges a lot. No respect for…read morecustomers. Don't ever go there Have this guy fix your machine

The best in the business! Herbert can match like nobody's…read morebusiness, Maurice is a wealth of information, and Roberto takes great pride with each product.

I'm writing this review because I am so pleased with the help of Herberth. Nobody was able to…read morehelped me. I went to different places to seek help and he was the only one able to help me. He is an expert! Very happy and definitely will come back to get his help again.

My husband likes going here since he said it's apx 30% cheaper than Home Depot and they have many…read morehard to find tools to the trade. Although they do sell to the general public, every time I have came there are only painters by trade. Don't be deterred! PROS: - They sell sand paper no one else has; special sizes, shapes, grit, etc. It's the Bubba Gump of sandpaper! - The kiel's is $4 a can here & $6 at Home Depot - They sell white Dickies for painters! - Amid the global shortage on ALL GOODS...they have inventory on paper rolls, tape, etc. If you are near by and planning a painting job, I highly recommend stopping in.

Shitty customer service! I bought from here, never again! The rep was rude, and not at all helpful…read more They act like they are the only paint shop in town, well...good luck with that attitude. Update: Just stopped by Dunn-Edwards down the street, Andrea the paint consultant LISTENED, and was very helpful in helping me pick out some colors for the wood beams we want to paint. They also had samples we can bring home and try out. Found my new paint store.

For me, I had wonderful service. Dennis, the manager, was so focused and dedicated to my customer…read moresatisfaction that I had to write the review. Dennis is completely on top of all situations at Farrow. I've purchased from this location twice and each time, the way the entire staff mobilized to help me was great. They even put the paint gallons in the back of my car.

Rachel was not helpful and rude Closed the store middle of…read morethe day on the weekend and refused My returns Even though it's within guidelines