Absolutely do not got here. I never hardly write reviews, but I have to let everyone know this place is a scam!!!!!!!!!!! My son took his phone there for a broken screen. They replaced it for 215.00. When he got home the screen fell out and it cracked. He called them and they said to bring it back in. We were leaving for a July 4th getaway so he was not able to bring it back the next day. It fell out again and cracked worse. On Monday when we returned he took it back and they said it was cracked and needed to by another screen. My son let them and I was furious! I called the ignorant guy said it was broke. I think you know where im going with this. I got nowhere. THE VERY WORST THIEVES AND TO TOP IT OFF RUDE!!!!!!!!!!!!!! read more

I originally had 5 stars for these guys when I referred my mom to them. But that has changed. I have a phone that I cracked the screen after 4 years of owning it and ended up bringing it here because Spectrum is a terrible company, and made a mistake on my account, and would not Warrenty my phone. So after 3 months of fighting with them, I gave up, and came here because my screen was pretty much done at that point... (Couldn't see the bottom half). So I call, they quoted about $200 to do the screen on my s23 ultra. Not bad, let's do it! I get the phone back and the first thing i noticed is the back was peeling off, so he took it in the back and "fixed" it.. then i get it back 10 minutes later and it is clearly an aftermarket screen, rounded edges, doesn't show the whole picture, less pixels, and the bottom pixels started glitching! So I ask why its like that, and Sam said because it was an aftermarket screen, and the glitch was because it was slightly defective which is covered under Warrenty. And then I asked him, why didn't you give me options from the beginning? I dont want that... he then (after the fact) gave me options for a refurbished Samsung oem screen or a brand new Samsung oem service pack.. I chose the service pack. He then said it was almost $500 for that! At first I didn't believe it until I did some research and he gave me a discount for the troubles which was very nice. So I brought it back, and got the new "service pack". A day later the whole screen went green and the phone was more unusable then it come in!! On a Friday before the 4th of July so I had to wait almost a week for them to send the phone to Samsung for them to say it was "physical damage " which is not true! I never dropped or put pressure, and had an otter box case on the phone and even Sam agreed with me! So someone had to of messed up the install. He then told me that he would only charge me half for a new screen of my choosing. So I picked the refurbished Samsung screen.. and Sam said he would have it done the next day, and would be there, and that I could have the old broken screen. I get there the next day, and Sam is not there ( this was the second time this happend) and that Savan guy was there.. quiet, and slightly reluctant, not super friendly or polite. He hands me my phone, and the first thing I notice immediately is the back is pealing off (that sound familiar?) ... so he takes it back and I waited for 10 minutes for that to be done the correct way... again... He also refused to give me the old broken screen that Sam said I could have but showed me a little capacitor that supposedly was the issue, he said they could use parts off if the old screen.. What a bunch of scammers! He was also pretty rude till I explained what Spectrum had put me through and this whole process.. THEN he kind of lightened up. I get home and my screen is AGAIN glitching out if noowhere... Touching, scrolling and doing things without me touching the screen! I adjusted some settings (turned off sensative touch etc) and it helped but it still is not the same, and is hard to do precision things.. I will never come here again. I dont recommend. I have an iPad that needs a screen, a computer that needs fixed and a few other things that I was about to bring, and many people to refer, but now I'll take my business elsewhere. If the service pack would have been done correctly the first time, or at least been covered seeing how I never dropped the phone, or damaged it myself, I would have paid the full price for the original service pack if the phone wouldn't have broke. This is assinine, and i hope upper management, and the owner sees this! I think Sam was trying to help, but whoever did the installs needs to go back to school!! read more

Came here with my phone that had the black screen of death. But in an hour, they brought it back to life. This place is very good and fast. Plus, the quality is outstanding. I had quite a bit of a problem child phone (Samsung Galaxy Z Flip 6) but it was no challenge! In addition, their pricing is very fair. read more

This is a con artist place; you should run from it. They rip people off and rob people of their money. They tell you that something comes with a warranty and doesn't, and then try to get more money out of you. The police said they're known for... they fake fix xbox and PlayStations read more

Express Phone Repair Mentor - Mobile Phone Repair Near Me - Mentor, Ohio

fixed, not fixed, fixed, not fixed You broke your phone again. NO I did not, you didn't fix it right. Also rude after they get your money. Really need customer service skills training! NEVER recommending to anyone. read more

They transfer my pictures to a laptop that I bought from them and goin to show me how to used the lab top for pictures i thank them for being so Patient read more

Express Phone Repair Mentor - Mobile Phone Repair Near Me - Mentor, Ohio

If you have any problems with any equipment take it to Sam and he will do a great job for you just like he did for me. 1 read more

Express Phone Repair Mentor - Mobile Phone Repair Near Me - Mentor, Ohio

I brought my phone in to get a charging port fixed they fried the motherboard so the phone doesn't work at all anymore refused to give a refund for breaking my phone even more terrible place don't bring your electronics there read more

I went to get my phone repaired at Express Phone Repair . After ordering parts for the phone . We had agreed for me to come in at 10 o'clock on a Monday morning . As I went to the store it was completely emptied , this guy skipped town . I needed my phone fixed and went down Mentor Ave , and got it fixed for ally cheeper . Meanwhile I decided to call the number and find out what happened . Evidently he had moved the store and never told me . He didn't fix my phone and won't refund my money . Go somewhere he is a terrible business owner . read more

Worst customer experience ever. I had an iPad mini with a cracked screen. Took 4 trips to fix the original problem. After the second trip in the power button stopped working. Owner refused to fix it. When I asked for a refund I was told it's my problem. Stay far away. Much better service and prices down the street. read more

This store is now just called phone repair and is in the colonial plaza down the street. Probably changes names due to horrible customer service. I Went in with a phone that needed unlocked for service carrier, had been back and forth between carriers for months. Musafa promised he could fix it in an hour. Then it was by the end of the day. Then it was in 10-14 business days after I had paid him for the hour service. I came back to retrieve the phone after 17 days, he wasn't at this store, he was at another and left a friend that knew nothing in charge. Came back 2 more times when instructed, and he could not find my phone at first. When finally found, he had lost the magnetic cover to the phone case and had not been able to unlock the service still!! He told me to give him a few more days and he would also ask the software company that didn't work for his money back. If he got his money back, he would refund me. I left with my phone and told him I would be back for a refund. He hasn't been at that store since. By the way, the "unlocking" service was $100. I had friends buy 2 used phones from him for $400 a piece and neither worked after a month. No refunds there either. My guess is he'll relocate and do it again somewhere else in Mentor read more

Beware of this place of business!! Owner sells phones as "new" when they are 4 years old. Lied about all the information he gave me on the Google Pixel I purchased. When I confronted him he denied it all. Also refused to refund my money. Poor customer service. read more