Terrible customer service! Would give it ZERO stars if I could. They communicate nothing ahead of time and the girls are snobby. The photographer gave me one price and when I came back to view the pictures, another girl gave completely different prices. They treat you like they are doing you a favor instead of realizing they are a business and poor customer service is bad for business. Ridiculous! I have been here before and recommended others many times but this will be my last. read more

Went in to take pictures of my son for christmas....in the beginning be wasn't participating well, but after maybe 20 minutes he actually starting saying cheese and was able to sit by himself. I appreciate the patience of the photographer and I love how his pictures came out. read more

Brought my baby to take pictures and must say that I received the best service ever, I have taken pictures at the other chain store and must say that this is my new spot. Not only did they take us in on the spot but the quality of service that we received was spot on the amount of props that they have is impressive. I had my photos taken by Daniela and must say that she was kind and courtesy she went out of her way to make sure she made my baby smile at 6 months old I didn't think she would be able to capture him the way I see him but she did. Thank you this was a great experience read more

The girls are so awesome Natalie & mariela thank you so much for alway making our experience awesome and getting out daughter to smile a must go read more

The customer service is the worst place I have ever been to. Never go here the people here do know know how to treat their customers. They are rude and unprofessional. Being an manger at another retail I know what service should be and this is not it. The quality is good however service id's everything. Found a better place, nice people and better quality. read more

I've been coming here for the last 6 in a 1/2 years for family photos,maternity pictures, baby pictures etc. and I couldn't be happier I recommend all of my family and friends to come here!! I love them thank you so much for all of the gorgeous memories you have made possible!!! read more

Express Photo Studio - My babies when they were small - Event Photography Near Me - Pomona, California

Let me start off by saying the quality of work is great! I got graduation pictures taken for my daughter. The staff is very nice and professional. Will definitely return! Overall i am very satisfied with my photos. Thank you Express Photo studio! read more

I've had my family photos taken here for year's, I stopped coming because the old staff left and the customer service was horrible. Recently I passed by and saw that Mariela one of the older staff members was there and decided to make an appointment. I'm so happy with how my appointment went, Natalie and Mariela pay great attention to detail and are so sweet and kind they made us feel so comfortable. I'm so happy I came back I hope they never leave can't wait to get my pictures. read more

Great little studio, photographers are great with kids and they truly give you advice of what works. Photo quality is good. They get a 10 on my book. Place is inside the indoor swap meet, which for some I know might be a turnoff but trust you won't be disappointed. read more

Took my daughter here for her 1st birthday pictures and they did such an amazing job getting her to smile and laugh. They really are great at their jobs. Customer service was very polite,and friendly. They are very patient with kids. I'm scheduling my daughter 2nd Birthday pictures. They do such a great job and have great packages. read more

Express photo studio is the best! i have been coming here for 2 years now. Since I did my pregnancy photoshoot i love it! Daniela my favorite photographer did an amazing job!! i took some of my props and different outfits after telling her the theme for my babyshower was superheros she literally went out of her way to make me a cape and made look like i was flying lol! Once my baby was born she also did his 1st photoshoot, mothers day Photoshoot 6months photoshoot 1st birthday/smash cake! My son likes her so much she is so patient with him!!! she is amazing she gets the best shots i always end up speending more because i cant just choose 2-4 poses!!! great place i love it!!! read more

Really amazing experiance !! My shots came out exactly how I wanted ! And the photographer Jasmin was very friendly , open to my ideas, and made me feel super confident and comfortable ! The package we chose came with a lot of pictures and one big one . I'm definately going back for my daughters newborn shots . I recommend to anyone !! read more

There service is completely trash! My sister went in for her graduation picture and they took her pictures. The angles are awful they made her look like she has a double chin. When I told them that I didn't like the picture they did not let her retake them because she paid it off fully. This is not not fair since she paid full she should get the option to retake them the photograph had horrible angles. She's short skinny and has brown hair stay away from her. Keep in mind I live an hour away and I wanted to get my photos the same day but there printer broke. That is not my problem they should let the customers know before they even schedule their appointment. I need my pictures by Wednesday and they told me they would have them by Friday that is ridiculous, I should at least get some type of discount. read more

This place sucks! Rude customer service, the worst. The manager is even worse than the workers there. So unhelpful! Do not waist your money or time. read more

Came in for my graduation pictures. Staff was friendly. Very professional. Great quality, various options. You can't beat the price. Will be telling all my friends and family about this. read more

Honestly I have been coming here for a few years but today they completely lost my service. The girls provided TERRIBLE customer service!! I have never been treated so Horrible. Whoever hired these girls must have been on crack because they seriously have no manners they are stuck up and tend to talk down to you. they Are super rude and inconsiderate when you have kids. To make it worse my New born daughter has acid reflux and threw up when we got out of the car making us literally 2 minutes late with a horrible smirk they said oh well we will reschedule you since you are late. Like wtf I literally had tears of rage in my eyes. read more

I've been going here for four years and love the work they do! Customer service can be better, they are often rude or don't pay attention to anyone. But overall good quality pictures for reasonable price. read more

I've come here 2x and my photos came out great. Their prices are decent. Only downfall is that the wait times are long as any other 1hr photo studio would. The girls here are very sweet and did a good job trying to capture my boys in their best moments. I've since heard that some of the girls moved locations to West Co. but I'm not completely sure. It's preferred to have an appt but they take walkins as well. This place is busy busy busy. I guess that's a good thing right? read more

Overall customer service was not there, during my one hr. Session a lady kept coming into the room talking to the photographer and walking through the room getting objects on 5 different occasions. I asked her to not come inside of my session and she began to say with an attitude that her boss wants her to ask a question to the other lady. (Very unprofessional ). The photographer was very sweet and suggested plenty of poses and ideas. She apologies or the interruptions and rudeness of the other young lady. Took a while to pic fav pics (they take a large amount) and to process them first is about 20 mins. Then almost two hours after edits and retouch. So you may want to book first thing in the morning. Spoke to the manager about my bad session interruption he did nothing at all! But said he would talk to her?? And sorry about that. But some how i doubt that. Ok experience, most likely will not return. read more

This is my favorite photo spot ! I have been going here for the past 5 years since my baby girl was born every year she gets her bday picture and Christmas pictures done here. The girls are always so good with her and patient. I drive all the way from la to Pomona to get her pictures done. read more

Great photos. Great service. Daniela rocks. Of you are looking for good quality photos at an affordable price. This is the place to go. Will be returning soon. read more

Love this place! Have been coming here for years and have done family photos, newborn photos, birthday photos, sibling photos and I am never disappointed. read more

Been coming for 6yrs!, the best! Great prices... Always here for holidays all employee are amazing and creative... Big thumbs up!!

Great customer service. The photographers are very professional and know how to get the best out of kids pictures. The quality of these pictures is so much better then the major photography chains. read more

Jasmine is great very friendly her upbeat attitude makes my daughter feel calm. She makes my daughter smile and it's hard for a stranger to get her to smile. Keep up the good work. We will be back for her birthday. Thanks for all your patience. read more

I would highly recommend Express Photo Studio for your photography needs! I utilized this company for my out-of-state wedding last June 2014, and was extremely satisfied with the final product. Jamie and his team are excellent, professional, and talented. I looked at several photography companies, packages, and pricing, and I'm fortunate to have gone with Express Photo Studio. My video and professional photos came out great! Working with Jamie and his crew was easy. Again, I would definitely use this company again, and I strongly recommend you use this company. Thank you, Express Photo Studio! read more

I've come here before and the pictures are nice considering how much you pay. BUT the customer service is HORRIBLE! I understand that you need your clients to be there 10 min before to choose background and so forth but you cancel the app for 2 min late! And according to you 5 on your manually wound up clock! Do you know how long it takes to get parking in your parking lot? And be a little more considerate of your clients who have children. Your cold and rude attitude cost you another client. I rather pay a little bit more and be treated with more curtesy than pay less and be treated rudely. read more

AMAZING!!! We drove 30 min. to get there and it was SO worh it! Yazzy was our photographer and she worked hard to get my 2 year old daughter's smile. She did an AWESOME job, and took so many GREAT shots it was hard to choose which one we liked the best! Express Photo Studio is well priced, and you get your pictures back in about an hour! DEFINETLY GOING BACK! read more

Worst customer service I have ever received. Was very excited about getting my son's year and a half photos done, (drove a long way for this studio) and was treated like trash from the moment I got there. I arrived 2 minutes late, so they moved my appointment back thirty minutes. (Many of you parents with young kids might be well aware that thirty minutes is enough for a little one to get fussy.) So I waited patiently for 30 minutes, reasonably when the time for my appointment rolled around, and I hadn't been called back I went to say something. The OWNER of the studio began to yell at me, basically telling me it was my fault. Naturally, I told him he ran a (for lack of a better word) crappy business. Moral of the story; yes they have ok priced pictures (when in all reality I would rather go to Target; better service and A LOT cheaper) buuuuut you are expected to arrive on time when the employees can just sit around, and act like they run the place ....when they're located in an indoor swap meet. HAHA. Never again will I come back to this sorry excuse for a "photographer." read more