Didnt communicate for three months that they weren't capable of filling a RX. Bad customer service; horrible patient care. Don't recommend. And don't comment that this didn't happen or that I'm not a patient. This was my sons order and I called your 213-353-0553 was told you don't carry the device we were prescribed! Yet you didn't call the patient to let them know. I called three months later and was told AFTER I reached out! read more

Great customer service. Dropped off my ankle brace , waited patiently and asked questions as far as comfortability and if it fit well.

Diabetic being held hostage for much need pump supplies unless "I digitally sign a document" stating ..... whatever, doesn't matter. Diabetics have a constant life threating condition and this company choose to hold us hostage even though a valid script was sent, insurance was verified, 100% covered, no copay. The call center person was just following their script, I am sorry, how is this legal ? "This is life saving and covered 100%, but we won't give it to you unless...." The rest of the sentence doesn't matter. Any Congressman paying attention here ? Anyone else ? I've got 5 others with me and a class action seems suitable. read more

It makes me so sad to think that so many people had such bad experiences. |ABSOLUTELY LOVED AND APPRECIATED THEIR HELP YESTERDAY. The driver who brought my supplies was named Marcus. He was wonderful. Very professional. Very caring and conscientious of my medical needs making sure that I had everything I needed before he left. I had expressed to him that I was in dire need of a sleep mask for my Cap machine. I had spoken to my insurance office and they informed me that I would not be able to probably receive my mask until sometime early next week. Once I told Marcus about how badly I need it. He said don't worry I got you. I will be there. And thanks to Jehovah, he did just that. Next Irene from their office called to check on me and make sure everything went smoothly during my visit with Marcus. She was so friendly and sweet. Loved her too. For all of you who had such a bad experience, give them another chance, I think it would be worth it for you!!! Thank you Express RX Inc. from the bottom of my heart and the bottom of my busted lungs! read more

My package was delivered very fast (same day), and the driver hid my package very well.

Received my supplies the same day that I called, they were a little far from my home and they were nice enough to hand deliver my supplies. Driver (Chris) was really nice and quick to deliver read more

I'm absolutely recommending their services. They are fast, reliable and true to their word. They are very professional and considerate . Driver Chris and Irene made this process go very smooth and non stressful. read more

Express Rx very helpful, driver Nick delivered The Walker, he explained in detail everything to me. Recommend them

I was in need of medical supplies to help accommodate my visibility and express RS. Got my order and got it to me. Very, very promptly, my service guy was named Chris. And he was so educated Educate On my equipment equipment, and he showed me the safety. How to keep myself sand let me know that they're always ready to serve and Irene Was very very concern that I got my equipment and that I was educated on how to use it safely. They're very good employees and there every bit of thanks. read more

Called to get a wheelchair several weeks ago. Very prompt service. Wheelchair worked great. Picked up today by a man named Damian. Excellent customer service. Very polite, knowledgeable and caring. Thank you Express RX. read more

I phoned for a walker. Customer Service agent was professional and quick! Told me it would be delivered on the following day. Assembled and that I'd receive a courtesy call from a (909) ph #. Received call same day. Eric had it assembled and adjusted the handles. Professional manner and dress. Also when Eric called he said he'd deliver in 20 minutes...Eric was on time! read more

I have had the worse experience with 1/3 of the people I've had contact with. Your Manger or whatever you want to call him "CODY" is the worst of the worst. The first time I dealt with him, he wasn't very pleasant on the phone. But I had to call the 1-800 number approx 5 times to get my knee scooter and boot. The gal said each time someone would contact me. Well low and behold Cody finally called after the 5th call, and it was delivered. Drive that day EXCELLENT and very helpful. Well they gave me a short boot and the Dr. said long boot. Well I called Cody and he said dr need to call, then I waited for Ins. to approve. I called yesterday 9/21/22 and got a call back from rude Cody telling me it would be delivered today between 11-1, well the driver showed 12:30p up and my boot isn't in the van. He was told by Cody if I wasn't home to put it over the fence. Good thing he looked at the size. He said he would call Cody and see if he could run and pick it up or what. Well at 4:45p I hadn't heard anything. I called the driver. He said he'd call Cody. Well RUDE Cody called and said unfortunately my boot wasn't in the van. Well duh. He came up with an excuse again. I have a dinner to go to and the short boot is worthless. Doesn't hold air etc. He says Well don't you have the short boot? Yes I do, but it's NOT helping. I asked SO when is my boot coming? OBVIOUSLY NOT TODAY. No tmrw again between 11-1. This is 4 weeks of BS. Someone needs to talk to "Cody ", he's rude and his costumer service is even worse. Can't wait to be done with this company. I'll go buy my boot, like I did the first time. And I will be telling others to stay away. It's never about the costumer with Cody, unlike the 2 drivers who both should have Cody's job. They're nice, courteous, and will help and go above and beyond. read more

I have been calling for 2 days and have been on hold for over 30 minutes each time I have called. I am just trying to reorder supplies and am having a terrible time getting through to anyone. I didn't used to have this problem with this company, but for some reason now it's awful. I can't leave a message, I don't have an email address for anyone. The extension I have doesn't even get me through to anyone - it leads me to the same generic hold music. I will be starting to find a new distributor for my pump supplies now. read more

If I could give no stars I would. If your insurance gets you this provide get them to change them ASAP! These people SUCK. They are arrogant, ignorant, disrespectful, CARELESS, and full of excuses!!!! Express RX does not care for their patients. The girls that work there are snotty and the managers Ralph and Marlene are worst. Almost laugh of your frustration they caused. This supplier should be shut down by the government. They're responsibility lacks beyond measures, you should ALL go work at a McDonald's to relearn responsibility Bc a government job is too much for ALL these people!!!!! No supplies for almost 2 weeks. These people are a JOKE. read more

What happened to the guys that used to work there? They were nice and friendly, im sorry the girls that are working right now are kind of rude, not fiendly at all! Like they just do what they have to do and not go out of their way to give better customer service. read more

Absolutely horrible. 1) Language selection puts English as option #2 and Espanol as #1. If you press#2 for English, you sit on hold forever but don't worry because at 10min the line hangs up on you. Save yourself some time and press #1 and the person will answer the phone in English anyway. 2) Even though you provide them your credit card and they bill you, you still have to go on-line and provide an E-Signature. Why would you need to E-sign if you already paid? 3) Family owned with a political agenda. Why else would you put the English Language as #2. Oh wait, they're from California! Now I know. read more

I called trying to refill a prescription. As I was talking, I was abruptly interrupted, "date of birth and name." As I was telling her my date of birth, she abruptly interrupts again, and says, "Name?!" Jeez! Needless to say, customer service here is NOT friendly. I will not be returning here, I would rather deal with the lines at CVS or Walgreens. read more

Lucine Gharibyan was very helpful in ordering my husbands diabetic pump and supplies.She was very kind and patient with my many questions and had all the answers for me.I would recommended this company for ordering medical supplies. Thank you Lucine,I Smith read more

Fast friendly service - Sloan was especially helpful with answering all the questions. I will definitely come back

Always fast service. I want to say thank you Cynthia for always taking time to speak to me about my problems. As well as Sloan the Manager (i think thats how you spell her name) for the friendly service. See you guys soon! read more

ive had this pharmacy for little over a year, no issues till just now, the employees are rude, can not answer a simple question on what my script increased in price, they pointed the finger at medicare telling me they charge what ever medicare tells them to charge, as most of you know that is just BS. I went to ccs medical, a lot friendlier people and 50 bucks cheaper for the same thing. Express, you all lost a customer read more

Amazing customer service. The staff is always friendly and knowledgeable. They also offer the convince of delivering the prescription to you. Which is a huge plus form me. These guys are consistent and professional. When it comes to my meds I need someone I can trust to fill my prescriptions correct and with urgency. These guys do both of that for me. I really feel like I matter as a customer weather I visit in person or even if I call with a question on the phone. read more

This pharmacy is awful. Their employees are rude, arrogant, and incompetent. I even had the displeasure of speaking with the CEO, who also, by the way, acts as the pharmacist, and he was unbelievably arrogant, rude and disrespectful. It's no wonder the rest of the employees exhibit the same attitude and behaviors -- it all trickles down from the top. The CEO interrupted me every single time I tried to speak or explain my situation. That's a very bad trait for any leader to have, as it just shows that he cares more about himself and his own opinions than listening to what the customer is saying. One of the most important traits in a leader is the ability to listen, not just speak. When you interrupt and talk over someone, it just shows your arrogance and narcissism, as you think your voice and thoughts are more important than everyone else's. There are SO MANY competitors out there in the pharmaceutical industry, please give your business and your money to a company that actually treats their customers courteously and values their business. IF YOU HAVE DIABETES, DO YOURSELF A FAVOR AND ORDER YOUR SUPPLIES FROM ANOTHER PHARMACY. Don't make the mistake I did in giving this place my business. I switched to a better known competitor and had no problem getting the same supplies that this pharmacy caused such a problem over. Not worth the headache! Just go somewhere else! read more

Was recommended this pharmacy by a friend. When I showed up for a prescription they didn't have it invstock. The pharmacist Sloan told me they would have it the next day. I mentioned to her I wouldn't be able to come in since I had to work an all day shift. She was very friendly and suggested that she can have the prescription delivered to the house. The only thing I would have to do is pay the driver. Fast forward to the next day. Driver showed up, paid him, and my fiancee had her prenatal vitamins. We're about to get our 4th refill tomorrow. Every refill has been done by delivery so far. I would recommend them to all my friends and family for any prescription needs. read more

Customer service is bad. Each time I call or walk in, I either hear a sigh over the phone or I see their eyes roll. I've been ignored while waiting in line and it wasn't even busy. The last time I picked up my medications here, I wanted to ask why the cost is always different and the guy in the front gave me such a nasty attitude! I was just asking. I'm going to find another pharmacy. They don't know how to take care of their customers. read more