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    Express Storage - Spanaway

    1.0 (1 review)

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    2 years ago

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    Urban Self Storage, I.

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    SecureSpace Self Storage Lakewood - SecureSpace Self Storage in Lakewood, WA.

    SecureSpace Self Storage Lakewood

    (11 reviews)

    I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

    Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

    SecureSpace Self Storage Parkland Tacoma - SecureSpace Self Storage in Tacoma, WA.

    SecureSpace Self Storage Parkland Tacoma

    (10 reviews)

    Very good customer service and pricing. The move in process was easy and clear and the staff helped…read morealot. Great customer service

    I recently wrote an honest review after the place sent me an email with a request for me to write a…read morereview for them. I am very honest and fair and never just write a review that is 5 stars or 1 star because I am emotionally charged or anything. My hope is someone will see my review and have an honest view of what to expect. 2 days after my review of this facility the manager woman I have never seen before handed me an envelope with a smile on her face and said my lease is being terminated and I have till the first to get out. She said I had multiple violations accessing the property after closing where my gate code was used. I told her that was impossible because I am very vigilant about abiding by all the rules and I promised her there is nobody who can show a single piece of evidence backing that claim. I asked to speak to the manager and she said she was the manager; so I asked to speak to someone above her and she said that I was not allowed to speak to anyone above her but she would let them know I would like to speak to them, but not to get my hopes up because these decisions are almost never reversed. I said this feels very much like I'm being discriminated against and that I'm disabled and the unit is very important to me. I repeated that I never broke the rule and nobody ever mentioned me violating a rule to allow me to make sure I never did it again and she said I was seen in the parking lot past 10pm and that is considered a violation. Me making a phone call after leaving my storage before I drove to my next destination is the claim after she realized I never accessed the gate with my code after hours and that was a bogus claim. I cannot believe I am being kicked out because I didn't give them a 5 stars review. This is the most childish behavior and to smile in someone's face when you know you are making a decision that is going to make a persons life extremely difficult is so messed up. How someone can enjoy that moment is disturbing. I used to be a Forman working up on the light rail and even when I had to fire someone who definitely deserved it, I felt terrible delivering that news because I was causing unknown hardship for him. This woman looked like it's her favorite thing to do. Save your money and energy and go to a nicer place with a better staff. These people were the worst, and their units were horrible too. I suggest going to pearl street self storage if it's convenient for you. Thank people are very nice and the units are the best I've ever seen. I can't write enough to describe how horrible secure space is. Don't go through what I went through and go somewhere else

    Eco Movers Moving & Storage - Need a move? we got you covered!

    Eco Movers Moving & Storage

    (93 reviews)

    These guys came through and treated our stuff with the utmost care and they were very fast with…read moretheir work. I couldn't recommend Eco-Movers enough! This is a stand up company!

    From the very first phone conversation, I told the person on the phone who gave me a quote I needed…read morepacking and moving help. I mentioned that I had a kitchen fridge and stove to move as well. 2 quotes later, neither one of them were listed correctly under the kitchen section. I tried to change it myself online as soon as I realized it but the portal was not user-friendly. I sent an email stressing that I needed both packing and moving of heavy bedroom furniture help and the kitchen appliances too. Then I called to alert Eco Movers personnel to my email asking that the "quote/estimate/contract" be corrected to reflect the changes accurately. The changes were not new information, they were just a correction to the errors that were on the original/initial quote. The worker called me and told me not to worry because the quote was just an estimate. This is not true as I found out the hard way. Once you sign the "quote" it becomes a contract that they can and do enforce. Like the weekend policy of them charging you for a minimum of 4 hrs even if, in my case, the workers only worked 2.5 or 3 hrs. The movers showed up to my home and informed me that the "contract" did not specifically stipulate that they would pack anything. Days earlier the worker on the phone assured me they could and would supply moving boxes and other "packing" materials and I could pay at the end for whatever I (via their workers) used of their packing materials. He even said the movers would supply special boxes for dishes and kitchen glasses and other fragile items. This turned out to not be true. When they arrived, the movers did not have any boxes to use to pack up my home except for 3 or 4 small boxes sitting in their truck. I would have needed at least a dozen or so large/heavy duty moving boxes. I used none of their boxes or packing materials but they tried to bill me $46 for "materials." When I asked what this "materials" fee was for I was told it was for their fuel for their truck. Last I checked fuel is not called materials, it is called fuel or gasoline or diesel. We don't go to the materials station to get gas or diesel for our cars and work trucks. We go to the gas station. Gas is very expensive right now and Diesel fuel is about $6.00 per gallon. If you are charging for gasoline/diesel fuel just say that in the initial "quote" and on the final bill so that the customer is fully informed ahead of time. I complained that this was a deceptive way to bill customers (by calling fuel "material" and not fuel) and they took that fee off of my bill. They moved my large dresser mirror downstairs, into their truck and later into my storage unit and didn't bother to wrap it or try to protect it at all. That is very lazy work. Also, they accused me of having something in my home that I absolutely did not have. I explained to all 3 of the movers and their manager on the phone that it was just burnt candle wick cuttings but they terminated my move after 2.5 hrs and billed me for 4 hrs. I paid the 4 hrs bill but I will NEVER recommend Eco Movers. They completely ruined my move.

    Express Storage - Spanaway - selfstorage - Updated August 2026

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