If I could give a zero star I would! After using this company for over 5 years and referring them to many clients of mine, using for my business etc. I have always received the same cleaning, every year twice a year. Prices typically go up a little but I can always expect to pay $330 for everything or around that. I called this company and asked them for an appointment in which they gave me a 5 hour window. I accepted that and stayed home for 3 hours waiting for them to show up. When the technician showed up, like always, we walked areas and I said I wanted same as last time. After 10 min of him "figuring out the price" he stated it would be DOUBLE because prices went up and they didn't see my pet treatments noted on my invoices. I called the office pleading that this is unfair and even explained how they pet treat the area and what tools etc.. The lady notified me that the pet treatment may indeed of happened, however, its not on invoice so they wouldn't help me. This gave me two thoughts, A. being you allowed someone in my home with my children who would steal from your company? Cause I paid for the pet treatments. B. You make me take work off and then tell me once you've shown up 3 hours into the 5 hour window, that you raised your prices???? This not only lost me valuable hours at work, where my time is worth money but the way you so admittedly explained that your employee didn't record things I have received in the past therefore hiring thefts and liars and allowing them into the comfort of my family and home. SCAM!!!!!! DO NOT USE THESE GUYS! read more

White carpet was in the rental we just moved out of and it is white again thanks to these guys!! Great job!!! read more

I wish I could give them zero stars. They made us wait around all day, and said they couldn't come because they couldn't get on the military installation. Maybe they should've figured that out first thing in the morning so we didn't waste our day waiting around for these incompetent people. read more

Worst commucation. I never hear back from them, and they are a long time customer of ours. They change their prices and cannot explain why the pricing is SO different from one unit to the other. They do not show up when they say they have it on the schedule. Very dissapointed with their service this past year. Going to switch carpet companies! read more

Raul did an excellent job. Very professional and my 13 year old carpet looks great. Easy to get an appointment. Will definitely call on again read more

I've had my carpets cleaned by a few different company's because I have a couple toddlers and I need them cleaning at least 2 times a year ;) I was not super impressed with the previous company's I had used. When New life came out they literally gave my carpet new life, with amazing customer service on top of it. No more shopping I will definitely be hiring them again. Thanks for my carpets back :) read more

Started with purchasing a great deal from a discount website. There were several criteria involved in selecting the company: Angie's List rating, steam clean only, price, & served my zip code (98391). I initially had to contact the company four times: busy signal, left voicemail, sent email, called and they answered. Their scheduling was very convenient and they came in 3 days later. They do give a three hour window in which they will come but will call about 20 minutes before they arrive. Though they do not move furniture since it is only one person, the gentleman that arrived to do the cleaning helped me move our heavy couch. He spoke with us about what has needed for the heavily soiled or stained areas. The extra agitator service was $45 more and only a 1m x 2m space was done. I felt he went took fast once he got started. It was only one quick pass, and I did feel like the water was actually "steam" cleaning. He also could have done a better job trying to suck as much of it up so it didn't take so long to dry. We began walking on it with bags on our feet about 6 hours later with all of our fans and heaters blowing on it, and all the windows open. We could still feel moisture for another 30 hours. Some areas we saw no change, like the stairs, but the area cleaned with the agitator looked 10 times better. Overall we were satisfied, and the value was great. My three stars is almost completely for the guy that cleaned the carpets, otherwise I'd give two stars. read more

Had an appointment to have my carpets cleaned, was given a 12-4 appointment window, so around 3 o,clock call up to see if it is still a go, Spoke to Jennifer, right off the bat she is really rude, telling me if I didn't like it I can cancel my appointment and I should have scheduled it for a better time. So I explain that I am the customer providing business to your company, and explain that I have other things I need to take care of and the 4 hr window is pretty inconvenient especially with no communication on their part, she says that I have called more then anyone else she has ever dealt with, and I tell her well, I have not heard anything from your company and want to see what the hold up with my appointment was ask and if there is someone else that I can speak to besides Jennifer and she says no she is the general manager. So 4:30 rolls around no call no show, my apt manager tells me that I can just leave the key and they will call another company in to do the cleaning so 4 and a half hours of my day wasted and I am being nice on how rude and unprofessional Jennifer was. Total lack of customer service, concern, professionalism, respect, commitment, etc avoid like the plague unless you don't mind wasting your day there are better cheaper services out that realize that the only reason they are in business is because of the customer. Update: Owner of the company (Dean) called me up after he read my review on here and made it right, Jennifer was moving to another job and obviously didn't care about the costumers calling in. Gave me a free carpet cleaning and did an Excellent job. Would do business with again. Very professional and top notch service. Updated my rating. read more

I was so impressed! The receptionist was very professional and answered my (many) questions thoroughly. The tech (Jerome) was on time, informative, and courteous. He even had me do a walk through before he left to make sure I was happy with his work. The price was great for the service. I will definitely use them again. read more

Extremely happy! The technician was on time and courteous. The carpets look great. This is my second time using this company and I am extremely pleased. read more

Not to happy with this company. Which is too bad because the cleaning was pretty good. I am upset because they cleaner said a check would be easier so I have him one. This was on 7/9/13. On 7/23/13 the check went through, but only for $29. I thought it must have been an error and they will fix it. I got a call a week later saying that the bank said there were not enough funds. Well that's total BS! At that time the check was cashed there was an ample amount of funds. So he said he would call the bank and talk to them. A week and half later, the check goes through again at $100.34. The total for the cleaning was $120.34 and I have now been charged $129.34. I know this is only over 9 dollars but over a month to cash the check? I will never use them again and told my friends after raving about them not to use them. Which again is too bad because the guy did a great job. I shoukd have just paid with my card. I am not a happy camper. read more