Do NOT trust this CORRUPT business. We're trying to get our money back from a "Cancelled" trip "by them" after changing dates twice, and now they want to pay us back in "Installments" ... my sister in law is STILL waiting for her 1st payment on this same trip, to no avail . Just trying to save someone a "heartache" if you're thinking of dealing with these Clowns that don't even answer their phones ! read more

Cindy was our driver/tour guide. She's ABSOLUTELY AMAZING!! My husband, myself, sister in law and brother in law had a blessed time all the way to KeyWest and ALL THE WAY BACK! Cindy went above and beyond for each one on this tour getting everything set up with their choice of activity they wanted to do while they were there! And when we got back, she made sure everybody knew exactly where to go when they got off the bus and we're not to go. I absolutely give Cindy a five star rating for her caring personality, professionalism, and tenacity to do everything that she does for every single one that's on vacation that rides her bus! read more

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DO NOT USE THEM AT ALL. All the rewards promised are so hokey that you have to jump through a million hoops to hopefully get the reward coupons. This is a high pressure sales presentation with a lot of money up front for nothing. Plus, you need to send in payments to get the FREE rewards. BEWARE .... if it sound too good to be true .... it's a SCAM. read more

Group used this agency for a study abroad trip to Spain - University of Salamanca. The issue had to do with some chaperones on the trip. Girls were punished, berated, publicly embarrassed, and sometimes fearful of some women who were supposed to be trusted adults that accompanied them for 20 days. Various incidents occurred with many girls and Chesi Stanfield was our contact in which complaints were made. Unfortunately the behavior never changed and in some cases, got worse. Paulina was the source of our specific complaints but there were others. It was very unsettling to have our daughter thousands of miles away feeling upset and intimated. The trip is an amazing experience and there should not have been one moment that she felt this way at the hands of "entrusted adults". Please inquire about chaperones should your daughter be interested in this trip. read more

I used the travel agency for a group trip to Salamanca for my daughter. Our contact was Chesi Stanfield. The major problem with the trip was with the chaperones Paulina and her sister Fabiola. These ladies were rude and disrespectful to the girls humiliating them in front of their peers and Constantly punishing them for silly things.When you send your daughter to the other side of the world with a chaperone you hope they not only take good care of them but allow them to have a fun time and a great experience and with these ladies this was not the case. Not only the manner of speaking to my daughter but they were trying to charge her 5 euros for having her phone next to her during meals, 5euros if she was 2 minutes late, it was excessive abuse of their power and I would not recommend this trip if these ladies are involved in any way. Having Chesi as the only contact did not help, even after the countless times I reached out to her nothing was done to remedy the situation it actually was worse as the days progressed. It is a shame such a wonderful trip and experience and the outcome leaves you regretting your decision when there are so many other options available that would have probably given my daughter a more pleasant experience. read more

This company receives a 1 star because they don't provide a ZERO! I called Southwest Airlines, somehow Express Travel Consultants intercepted. I didn't know until I called the number back that it was Not Southwest. I called because I did not know how to apply my credit to the airfare I just looked up. I was going the exact same flight I had to cancel earlier this year. The man on the other end of the phone was yelling at me and calling me names. He treated me rude from my name onward. Making fun of my name. He told me the flight was $403. I said "what, it's $129 on the website right now! He flew into a rage. He yelled at me very loudly " if that's true then quit wasting his time and go on the website you liar". I said I'm not lieing, I don't know how to apply my credit. Then he continued to yell saying " oh, I guess you are a special person and you never in your life have ever lied, you liar" "Quit wasting my time and go on the website you liar" I then said I have never been yelled at and called names by customer service, I want to speak to your supervisor. I need someone that knows how to do this and doesn't Yell and Call names! He said " well liar there is no supervisor"! " So quit wasting my time liar, No Supervisor ! Then he hung up on me. When I called back, I tried to tell Jonathan, (got his name) about the experience I had just had with the previous person. He didn't care just asked what do you need? I said I need to deal with a respectful company. You have No concerns about your co-worker, you don't care? He said why are you calling. I said I'm not dealing with a company like this, and I hung up. The full fledged Yelling and Name calling, no one should be treated like this. The company doesn't care! read more

I contacted this travel agency after being referred from the Miami visitor's bureau. I was hoping to find a knowledgeable travel agent to assist with a trip to Miami. After two phone calls and being transferred several times to the "wrong" person for that", I attempted once more to get an agent. I called back and explained what happened to the receptionist and she said "oooohh ok, well are you a part of a group?" I replied, "no". She said, "weeeelll,, you are calling from out of state?". I replied, "yes". She answered, "weeeeellll, any payment would have to be done in our office, sooooo....". I sat for a moment, puzzled, and concluded that she was stating that I could only use this agency if I could physically walk into their brick and mortar office to make a payment. This seems bizarre. I said, "ok well, I guess I you cannot help me". She said "ok". Worst customer service ever! read more

Can't say enough about the service I received recently when I found out my flight has been cancelled in Washington. I called there 24 hour hotline and they were able to put me on to another flight a couple of hours later helping me avoid ruining my spring break visiting my children. It's nice to know that there are still companies in the travel industry that have hard-working human beings willing to go above and beyond to make sure that your vacation doesn't get ruined read more

HORRIBLE! They take days to respond to time sensitive emails and phone calls. Without my authorization they cancelled one of the 5 passengers on my reservation and instead of rectifying the mistake and reinstating ticket, they emailed me once it was too late to try to take care of it myself. The info they gave me to work with was someone else's record locator number - it didn't even correlate to my reservation! For obvious reasons this is a huge liability, and it cost me a ton of money and stress. For a smooth travel experience stay away! read more