The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

One star is just for the kindness of the front desk staff! The rest is on the Optometrist and…read moreassisting staff! My senior disabled mother came in to Eagle Vision one for a new patient exam in May, to understand if her prescription may have changed as it had been about two years since she'd been seen by anyone. She was having difficulties seeing with her eyeglasses. She had eyes checked by Dr Gideon C. Bender, OD; and was told her prescription had changed and also she had dry eyes, so eye drops were also prescribed. We ordered new lenses through the clinic, using what the doctor prescribed, (as common when a prescription changes). When the lenses came in a few weeks later in June, she brought them her frames so the new lenses to be cut and mounted. When she tried them on, one eye worked fine and yet, the other eye's lense was unable to see anything at all! So, they checked to see if the lense was put in wrong and the prescription was right - it all was aligned. She could still not see out of the right eye! So, they put her old lense back into her frame for just the right eye and left the new lense in the left. We paid for two lenses but walked away with only one lense that actually worked! I said the dr needed to figure this out, because she should be able to see out of BOTH lenses, based on her exam just weeks prior - the lenses werw ordered based on what HE prescribed! We were called back later that day by the front desk clerk and told the response they got from the doc was to tell us that because she had previously had cataract surgery, it was that which was failing. YET - AT NO TIME during her initial appt was this converyed to her! It seemed like a CYA situation - not being able to see out of the prescibed lense, was blamed on my mother - as the patient?! She did nothing wrong to deserve this kind of failure in medical care! It seems highly predatory to charge someone for prescription lenses and yet the prescription itself, does NOT do what it's supposed to! If cataracts actually were an issue - we should have been told this AT HER INITIAL APPT and given options for correction of this DURING THE INITIAL DR. VISIT! I was shocked that an educated doctor would respond to anyone this way! I told them my next steps would be reporting the incident, because I couldn't tell if this was malpractice or malicious or a civil rights violation due to my mother being senior and disabled! The Dr called us the next day and left a msg to discuss, but after what was told to us by his staff - we had heard enough! We have yet to hear back from them on a re-exam or correction of her prescription lense, at all. My mother is using an old prescription lense for just one eye and the new lense in the other. We are unsure what kind of long term damage this may be causing her. I witnessed everything at both appts because i am her caregiver and am with her for every appt due to her hearing loss and need for assistance! She's on Medicaid so the lenses were fully covered, but she only got one replacement lense that actually worked - and they charged her for both!! unsure if this could be considered Medicaid fraud when the optometrist doesnt give the correct prescription and charges for two lenses when only one was actually received - but it's definitely negligent on their part, to give an exam and a new prescription that doesnt work! We are reporting all to the state licencing board, Dept of Health & Welfare and the Atty General's office, as well! Our next steps to retain legal assistance may need to wait until we can get a second option by a new Dr. She's deaf too - she needs to fully see again to help her live life - Its just not right to treat people this way and offer nothing more to help make it right! This is not on the staff - I believe in these cases, it's the optometrist and his negligence that should be investigated!

The doctor and staff were courteous and professional. I had very thorough eye examination followed…read moreby an explanation of all the results. Afterwards I was assisted selecting a pair of glasses from the great selection available. No pressure at all from the techs pushing certain frames. Once the prescription was filled, I picked up the glasses, the tech fit them perfectly.

Amazing selection, awesome staff!! Everyone was so helpful!!…read moreGreat doctors, I would recommend this office!!

Now that we've reached the age with Medicare and Humana covering our eye care, we were given a list…read moreof eye care specialists to choose from. We chose Family Eyecare Specialists, in Nampa. We had already been to two other places in town to purchase eye glasses from and walked out. Maybe it's because of our age, we just expect better customer service and as we've experienced lately, it's just not there anymore. The front desk greeting was fair to Midland. It felt like they were bothered that we showed up. We were told to look around at all of the frames and someone would be with us shortly. As we perused the displays, they really don't list the prices on their frames, just code numbers. We finally found a couple of frames and then we were greeted by their sales representative. Then here comes the craziness. To get all of the additional options for your eyeglasses, my cost was $990 for one single pair of glasses. Insurance did its job in getting me these glasses for free, but seriously folks, $990 for glasses? I bought a no nonsense pair of frames. They weren't even a famous brand name I recognized and they were $320. That just crazy, it's just plastic. Well, we were finally done. Now the bad news. It's going to take them 3 weeks to get my glasses made and sent to the store. That's way too long. Everywhere I've ever shopped in the past for eyewear has only taken them about 1 week to turnaround and get them back to me. 3 weeks is way too long to wait for eye glasses in my humble opinion. I'm on the fence here. This was our third stop for eye glasses. We almost walked here too, but we caved in and just wanted the madness to stop. We just wanted eyeglasses, nothing more, nothing less. I really can't recommend this facility. I wasn't really impressed at all with their service team or their selection of eyewear. They only seemed to carry overpriced name brand frames. And don't think you are going to find something really splashy or something trendy with a lot of color here. This was all middle of the road boring frames. Just because we get older doesn't mean we don't appreciate style and color. Parking was easy, this shop is in a medical building on the first floor. Get your wallet out, this place is very expensive if you don't have great insurance coverage!

All i can say is AMAZING from the check in process and the reception desk up front all the girls…read morewere amazing and super friendly. Was then met by Dr. Farris he was amazing and very patient with me trying to figure out what was better between 1-2. After we were done with my prescription needs I was met by Kennedy (hopefully that correct spelling if not sorry!) she went over the payment and helped me pick my new frames and was so friendly and polite. So glad I found this group of friendly and skilled people.

I have been in glasses since 1979, so I've been around the block with several types of eye doctors,…read moresurgeons, billing practices, eye wear options and office staff at several different vision care centers. I'm confident in saying that Six One Six is by far, one of the best vision care facilities I have ever been to. I came here because they were one of the few places that took my horrible vision insurance from a previous job I had. I finally moved companies and now have exceptional coverage, yet found no reason to switch providers, regardless of the abundance of in-network and closer vision options to me. I have never experienced any issues regarding care, appointments, communication or billing in the 4 years I've been a customer. In fact, I've experienced exceptionally personalized, professional and authentic care from day one. I've had the absolute pleasure of being Dr Shelby Strick's patient from the get-go and am consistently comforted by her attention to detail, assurance and easy-to-understand explanation on everything I'm experiencing. Allie is usually the one that takes care of me with picking out eyewear, fittings and reviewing my bill. She is truly exceptional...with her patience, support to ensure you're getting what you need within budget (but still looking hot in your specs) and most of all, how approachable and friendly she is. I feel lucky to find such amazing people to take care of me.

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

I wanted to clarify (and address Artisan's response) that my issue was not an insurance coverage…read moreissue. My review was based on the fact that I had specifically informed the providers that I did not believe the treatment was working and that I did not wish to proceed after all pre-paid treatments were complete. Thereafter, Artisan ran additional tests without advising that they were not included in the pre-paid services and billed my insurance company. After partial coverage by the insurance company, I was billed the balance. The bottom line is that the tests should not have been run without explaining to me that there may be additional costs to my insurance company and/or me. I will never return.

On January 23, 2025, I visited Tree City Eyecare in Boise, Idaho, for an eye exam with Dr. Jeremy…read moreBall. Since I do not have vision insurance, I paid for the visit out of pocket. During the exam, Dr. Ball informed me that my prescription had changed, with my left eye's measurement shifting from -2.50 to -7.50. He also did not compare my old prescription to my new one so I could compare the 2. After returning home to Tennessee, I took my prescription to Sam's Club in Bristol, Virginia, to have my glasses filled. I ordered a regular pair of glasses and a pair of sunglasses, totaling nearly $600, and let's not forget about the 1.5-hour drive each way from my home. When I picked up my glasses, I tried them on as usual. While I could see well for reading, my distance vision felt hazy, as if I were looking through a cloud. The staff suggested I wear my old glasses for the night and give my eyes a chance to adjust. I followed this advice, but the next morning, I still experienced cloudiness with the new glasses. After wearing them all day in an attempt to acclimate, I covered each lens to check for clarity. I found that my left eye was significantly blurry, indicating that the issue was with my new prescription glasses. Consequently, I scheduled another eye exam in my local area, which I also had to pay for out of pocket. The new doctor conducted a thorough examination and concluded that my prescription had not changed at all. This meant I would need to make another three-hour round trip back to Bristol, Virginia, to have a correct prescription filled. Additionally, I realized I would not have needed to order new sunglasses, as I already owned two pairs that were suitable based on my existing prescription. On the other hand, I do require new regular glasses, as my current pair is scratched and approximately five or six years old. After my recent eye exam, I contacted Kelly, the manager at Tree City Eyecare, to explain the situation regarding my prescription. She informed me that she couldn't assist me immediately but promised to consult with the owner, Dr. Jaimen Dixson, and get back to me the following day. When Kelly called the next day, she relayed that the owner would not take any action. I expressed that I was not seeking a full refund; I only requested reimbursement for my second eye exam. I explained that I had incurred over $800 in costs when it should have only been around $430, not to mention the inconvenience and travel expenses involved. Kelly suggested I return to Idaho for a re-examination, but I declined. I offered to show her my receipt and the new prescription as proof that I had been misdiagnosed and that it was unreasonable for them not to cover my new eye exam. I emphasized that this situation reflects poorly on their business practices, as I am a business owner myself.

From entering the building to service, everyone was amazing. Great help. Happy with the glasses,…read morethe prescription was perfect.

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

Highly recommend!! Dr.Todd is a great eye doctor. He explains procedures and lets you know of…read moregreat preventative care. He always has his sunglasses priced at a good cost to encourage clients on how important it is to take care of your eyes. I have been wearing contacts for 20 years and they have bothered my eyes and my sight has been blurry for 20 yrs. Dr. Todd diagnosed my astigmatism and I have been seeing clearly ever since. He is not covered on my current insurance and I do not care, the extra time and attention he gives is worth my money and worth my eyesight. (His staff is also very friendly as well.)