Beth is a nice lady but the big bald man was very very rude. He said the car would be done by 3 and…read moreas I'm typing this it is now 4:42. he was very rude when I asked when my car would be done. He said he would"prefer" if I waited in the waiting room instead of doing anything else with my time that very clearly had not been taken into consideration. on top of everything, they said they don't make half the parts for my car anymore but I purchased it from them LAST YEAR. Why are there cars being sold on their lot that have discontinued parts,?? embarrassing.

Although I did not purchase from them, they were very helpful in car search. Beth was great,…read morecontacting new only as much as needed for my search and application. Very friendly!

Immediately was helped out when I came in and Chase was very knowledgeable about all the vehicles I…read morewas able to try. Love the vehicle I bought! The staff is friendly. Ted makes it feel like you are valued here. A minor hiccup when it came to the sold vehicles VIN but it was handled quickly. I would recommend to check them out. Great prices and they do 2 years after military discharge discounts!

Great service at my 30k mile checkup. Only charged for services in the package actually performed/…read moreneeded and all items were reviewed with me before action was taken. Quick service and easy online appointments. It was a little packed beyond distancing in the waiting room, so I asked for another seating area -- was able to sit in the showroom and work while I waited for my car to be ready. Car was partially vacuumed (wish it was done all the way) but could not be washed because of the temps outside. Overall good experience and will bring my car back for the next checkup!

I am extremely disappointed and frustrated with my experience at this dealership. From the very…read morebeginning, I was given the runaround. I sold my vehicle on a Thursday and was explicitly told I would be paid the same day. When I arrived, the person I had been working with was suddenly no longer employed there, and I was handed off to a sales representative who was dismissive and unhelpful throughout the entire process. I was then told my payment would be ready on Monday and instructed to reach out that morning to confirm pickup at a different location. I did exactly that, only to arrive and find out my check was not there. After repeatedly telling the salesperson that I live five minutes away and would pick up the check in person, I was then informed--at the last minute--that it had been mailed instead. Clearly, there was zero communication between locations. My instructions were not passed along, and the agreed pickup time was never relayed. This level of disorganization and lack of accountability is unacceptable. To make matters worse, I attempted multiple times to contact management to understand what went wrong and resolve the issue. Not a single call was returned. That alone shows how little they value their customers. This experience was a complete waste of time and a perfect example of poor customer service and even worse communication. They tell you what you want to hear to get you in the door, then fail to follow through. If you're considering selling your vehicle, do yourself a favor--sell it privately. You'll likely get a better deal and avoid the headache of dealing with a business that clearly does not care about its customers. To say I am dissatisfied would be an understatement. This was a frustrating, disorganized, and frankly deceptive experience from start to finish.

Scamming staff and bad customer service not recommended!…read moreDriving your car like junk and blaming you for "new" issues!!! They should be turned down!!!

We had an absolutely horrible experience at D-Patrick and want to make sure others are aware. We…read morepurchased a used car for my 16-year-old daughter two weeks ago. Car drove fine on test drive, no check engine light, etc. The process itself was fast and the salesperson/staff were friendly. They assured us that even though the car was sold 'as is' that they had checked it out and there was nothing going on we needed to be aware of. After about 200 miles (around 2 weeks) driven the engine started misfiring and delivering no power and the check engine light came on. She stopped driving it. On the way to the mechanic the engine seized up. When the mechanics arrived to help me there was no oil in the car. The engine needs a complete replacement, which will cost more than we paid for the car. When I spoke with the service manager he told me this car never should've been sold to anyone and sent to auction and certainly shouldn't have left the lot with no oil in it! We reached out to the salesperson we bought it from (who had called to check on the vehicle) and were told "Sorry, that's too bad. If you want to come in and buy something else from us we might knock off another $500-$1000 depending how much you spend and how much we have in the car." Was also refused the opportunity to even speak to the Sales Manager. When we mentioned there was no oil present in the car (and no leaks found) he just said "You bought it as-is, those things happen all the time here". We've also spoken to a family friend who is a dealer sales manager and he confirmed this car never should've been sold and said any reputable business would make it right. We will never use D-Patrick again and I will be sharing this information with as many people as possible.

My husband and I bought a used Chrysler Town and Country from D-Patrick in the beginning of August,…read moreAs Is. We had it home not even 3 days days before the check engine light came on. We tried reaching our salesperson and anyone there who might be able to help us and were constantly told they'd pass on the message. After dodging our calls (conveniently long enough to miss the return window) I finally was able to reach someone who said they'd "ask the manager" and would get back with me. After waiting for them to get back to us for almost a month, I finally took it to a local dealer who notified us the transmission was shot and would need to be replaced. Over $6,500 after we JUST purchased it. I called to see if the GAP insurance would cover this and again was passed around and had my calls dodged by D-Patrick. When we first bought it we were assured that everything checked out through their diagnostics and that the van was in great shape. No one buys a vehicle expecting it to not work within the month. Nobody at D-Patrick (except the finance gentleman) has even apologized that this has happened. Do NOT go here for your vehicle!

This company is a bait & switch company they have no customer service…read more Instead of speaking to me person to person about the issue they proceeded to respond via email to my complaint In which they stated that they had no intentions of ever taking off my Heart inquiry and they had the right to put on the hard inquiry because I agreed to their terms when I proceeded to apply for a loan Is that the loan I applied for I was never going to get I left them a very detailed message They heard my voicemail and did not want to speak to me Bait and switch they will do a hard inquiry on your credit and then offer you a loan term that you did not agree with and all the while they have put a hard inquiry onto your credit report they are a bait & switch company you will never get what you thought you were applying for. They have no customer service they refused to remove the hard inquiry from my current report

I opened an account in Savannah, Georgia in May 2021, and yesterday the corporate office moved my…read moreaccount to another office without my permission and without ANY notification. I spoke to the branch manager Sandra Martin in April 2022 and June 2022 and we discussed transferring the account and i told her NO, she acknowledged that this was okay and on 1/12/23 the corporate office took it upon their own accord to do whatever they wanted with my account and personal information. I feel beyond violated. They are not the best lenders with their EXTREMELY high interest rates, in 2 years i have only paid down 5% of the original loan, with $376/month. This is a ripoff, but due to my credit i had no choice but to allow them to take advantage of me but that doesn't mean they have a right to disrespect me. I tried calling the corporate office but they don't respond or return calls. Do not use them, they don't care about their customers.

I realize that we were wanting a car under 10 thousand, and it was at the end of the day, but the…read moresalesman could have done better with checking the car out, and it didn't even get detailed, it was full of dog hair, we can't turn on the air because of the dog smell and hair comes out of the vents and some of the things in the car doesn't work. Also, it is NOT worth what we are paying for a 16-year-old car, which sometimes we are afraid is going to fall apart. I expected better from D-Patrick; the last car we got from there was perfect, and the salesman was great. The one we had this time, I don't want to be around him. I know I bought it as is, but this is ridiculous. There are a lot of things we have to replace on it. This time, I don't even think I will recommend you like I did last time.

I see this "dealer" has 2.5 stars on YELP - Shame on me for not doing my homework before I…read morepurchased a vehicle from this dealership. Purchased a used vehicle from this business. Vehicle had multiple service lights on, and we agreed that they would take care of the 'service engine light', but not the others and agreed to reduce the price (which was $1000 overpriced anyway). The took care of the service engine light and we drove off the lot. One day later, check engine light is on (so apparently all they did was simply reset it and did not fix what was causing it). I actually figured they would do this, so while I'm not exactly surprised, I am disappointed and calling and speaking with our sales rep, Mason, didn't do a bit of good, period. Like I said, shame on me. We were also going to buy another vehicle from them this weekend, but LAW Chevrolet in Boonville has much better YELP and GOOGLE reviews, so we'll be taking our business there. Wouldn't want to get scammed twice in same week. It's further away, but definitely worth it.

An Out-of-State Purchase Done Perfectly -- Ask for Matt and Luke…read more Buying a used car sight-unseen from across the country is one of those things that sounds like a great way to get burned. The horror stories are real -- cars that look nothing like the photos, hidden mechanical issues glossed over in the listing, bait-and-switch pricing when you show up, and last-minute fees magically appearing at the signing table. I knew all of this going in. I did it anyway, and I'm genuinely glad I did. I found a used car at Hyundai of Evansville and worked with Matt and Luke from start to finish. From the very first conversation, these guys were different. No pressure, no games, no manufactured urgency. We negotiated the price honestly and efficiently over the phone -- they were straightforward, reasonable, and never made me feel like I was being managed. All the paperwork was handled ahead of time so there were no surprises waiting for me when I arrived. I flew in specifically to pick up the car. Matt and Luke walked me through the vehicle thoroughly, answered every question, and had me on the road in about 10 minutes. Everything was exactly as represented -- not a single thing had been hidden, minimized, or oversold. The whole experience was cleaner and easier than buying a car locally has ever been for me. If you're hesitant about buying long-distance, let this review be your sign. Hyundai of Evansville -- and specifically Matt and Luke -- are the real deal. They earned my trust before I ever stepped off the plane, and they delivered on every bit of it. I'd do it again without hesitation.

Always a great experience! Greeted with a smile, never a long wait to be attended to! My Hyundai…read moreservice team are knowledgeable, and very honest! It's a very clean establishment and the coffee is great too! I've been working with this dealership and service team for about 15 years now.