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    13 years ago

    I had a small problem with one section of my Encore Tonno. Excellent service, They took care of it promptly

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    ArborMotion

    ArborMotion

    (51 reviews)

    This is a honest review, coming from a real customer who has done a decent amount of work on my own…read morecars. I'll provide a summary for those who don't want to read something so long. Then details below for those that do. Overall Summary: A quality shop that focuses on doing the right thing for the customer and their safety, as well as focus on long term cost of ownership instead of up front price. They really do want to provide a good experience for the customer,, especially if you have an issue with the work. Now, up front costs could be higher than other shops in Ann Arbor and ArborMotion could over-engineer/over-recommend a job or replacement, but in my opinion, is all within good reason and justification. Not to nickle and dime you for more money. Details---------------------------------------- The Shop: Very clean shop with clean and organized bays as well. Someone did mention it gives "dealer" vibes, which is true in a sense, but I don't see a problem with that. They use software to send you case notes, pictures and to get written approval, which in my opinion makes things very convenient. The Pricing: Labor rates, in my opinion are fair for a shop of this size and skill level of labor force. You could find cheaper labor rates at some smaller shops, but I'd still bring my car here for the level of service and quality backup. Markup on parts also was fair (not great, but not so expensive) as I compared ArborMotion to online OEM distributors. They fell in between the middle among competitors for OEM part pricing, which for a shop in my opinion, is pretty good. Also have to keep in mind, that they do service high end cars as well so rates may not be like a shop that focuses only on Hondas or Toyotas. The Experience: I had the front passenger lower control arm repaired on my '10 MazdaSpeed3 - brought it in because it snowed and I don't have a garage anymore. When I received the diagnosis and quote for parts, the service rep accurately knew details specifically about the LCA on my Mazda. In this case the bushing is unique and cannot simply be replaced standalone. Parts were replaced and vehicle was repaired completely to the level of quality I expected. I've driven over a few thousands miles at this time of this review with no issues (will update as I go). Their tech provided a inspection results form, which DID NOT over recommend any unneeded repairs. Everything they had noted on their inspection were items that I agree and known needed to be replaced. I did not feel pressure to repair anything extra with them either. That's a huge plus. What may be unique about my experience is that there was one instance of something that I was not 100% satisfied with. I reached out to management and they truly went BEYOND expectations to resolve my issue. This included meeting in person to discuss the issue, re-assess the issue on the vehicle and then take proper action to truly ensure I was satisfied with my experience and the shop. This at the end is completely why I would pay a bit more to obtain the absolute right level of service and know that the shop would resolve my issues, rather than pay a little less up front and then run into an issue where I know there would be no follow up support. This last aspect of my experience is the main reason I will continue to bring my vehicles here for servicing on items that I cannot or will not do myself.

    This place tried to charge me $1400 to replace my rotors, brake pads, and calipers, which is…read moreoverpriced for almost any other shop I've talked to. Additionally, after asking around at other shops and getting second opinions, the calipers didn't even need replacing. One was completely fully functional and the other only had some old grease that needed to be cleaned off (ended up being a $400 job). Don't go here unless you want to pay exorbitant prices for repairs you don't even need!

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (17 reviews)

    Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

    A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

    Extang - autopartssupplies - Updated May 2026

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