Great experience with the staff. Facility was clean, safe, and access was easy! I would…read moredefinitely recommend to others.

Always clean and my unit is easily accessed. Staff is friendly and helpful. I have stored with…read moreMiniPrice for years and have never had reason to complain.

over all i like the place just would have been nice to get a text or email informing us about the…read moreelevator being out of service gas is expensive is all i'm saying...

This place is infested with rats. I stored items with Extra Space only to open the door and find…read morerat droppings everywhere. Based on my recent conversations with management, they are well aware of the problem and have not taken adequate steps to get rid of the rats. And, they are refusing to replace any of my items that were destroyed due to the rats. I had to throw out rugs, mattresses, chairs. DO NOT STORE ITEMS HERE. Management says some people store food and it attracts rats but I didn't see an adequate number of traps or poison to get rid of the rats. Management knows there's a problem but lie to potential renters and tell them everything is clean and orderly. BEWARE. I wrote a letter to senior managers and I've called. But, they ignore me. Just awful customer service.

Go Store It - Richmond (1906 Bishop Road) has been a fantastic experience. The facility is **clean,…read moresecure, and easy to access**, with **excellent pricing** for the area. What really sets it apart is the **outstanding customer service**--staff are friendly, responsive, and incredibly helpful over the phone. Highly recommend for anyone in need of convenient, hassle-free storage.

All my items have been stolen from this facility. When confronted with this fact, they were rude to…read moreme despite my only reaching kindly to ask where I could find my materials. They were unhelpful and unprofessional. There are homeless people living in the facility and they are fully aware of it.

Extra Space Storage at 6100 West Broad is a clean, safe and convenient facility where you can store…read moreyour belongings with peace of mind. But what separates it from other facilities is the excellent service provided by Heather and her coworkers in the office. The staff is friendly, polite and eager to answer any questions and address any needs that may arise. I'm so glad we chose this Extra Space Storage location.

I have used Extra Space Storage on West Broad now for 4 years. Heather in their office continues to…read morebe professional, courteous, responsive, and helpful. Access to my storage unit is seamless, and Heather consistently provides excellent customer service.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

Cube Smart is the worse company to work for.. After working for them for about 5 years, about 3 of…read morethe years I was alone in the office . Salting the property, making sure to maintain the property, going above and beyond for each and every customer. 6 months ago I needed a unit for my son.. single staffed and not able to complete a lease from my property at our sister property, so after getting approval from my boss Andy and my trainer Lakeisha completing my rate adjustment because we needed access so I signed my own lease. And After 5 years that is what I got fired for.. Not stealing not customer service issues . For signing a legal document that had my name on it. My lease .

Excellent facility. Brand new. Great location and very helpful managementread more

The customer service by the manager "Monique" was deplorable. Not only did she lie when I made a…read morepayment arrangement but charged me an extra $120.00 fee after the specifically stated that I would not receive it on last week. When I called to make the payment she proceeded to tell me that she never said I wouldn't get the fee and that I could pay it or move out in 24 hours then hung up the phone on me. I requested the corporate office number and she said "I don't have it". Storage places are predatory already but this place is especially bad. It's unsafe also. My wife and daughter were in the building and could hear someone snoring I. The unit 2 spots down from ours at around 9 pm. BEWARE!!

I value honesty in business relationships. Be upfront with costs and fees and changes that may…read morehappen in the near future. I needed a place to store my daughter's things when she was making a move to a different state. I signed up for a storage unit that was listed at $68 a month and there was no discussion of it being an introductory rate or that there would be any kind of drastic immediate price increases. So three months in and my $68 a month rate gets raised to $113 a month! When I complain about it I'm told that's an adjustment to meet the rates of the area. Of course when you look at the Extra Space Storage website, my $68 rate is still listed for a unit that exactly matches mine. What a surprise! This is the classic bait and switch tactic. They have your stuff and there's not much you can do about it unless you want to come and move your stuff out. And they know it so of course they're going to jack up the costs to the consumer. Apparently I'm not the first person to experience this and shame on me for not doing my homework but I can recommend that if you deal with a organization like Extra Space Storage that you get the rate guaranteed in writing so that this sort of thing can't happen to you. It's a shame that we have to deal with corporations and companies that feel the consumer is a patsy that they can jerk around at their pleasure.

We have used Hughes on the Move twice now for local furniture moves. On time, friendly and super…read moreefficient!!

From the owner: Our company was founded on family values, and we strive to treat each and every one of our…read morecustomers as if they are family. Our focus is always on exceptional customer service, and we’ve been fortunate to move hundreds of customers within the Richmond area. Let go of the stress of your next move by choosing Hughes On The Move! No matter what your moving needs are, we will take care of them. Our moving professionals are fully licensed, insured and risk-management certified!