They took my deposit over the phone, we scheduled for Tuesday May 5th for between 12 and 4. The…read moremove is out of a mobile home. The two young men showed up. I showed them what was to be moved. They excused themselves went back to the truck. Then I got a call from their office they didn't want to do it so they were cancelling. I asked for my deposit back they said no because it was a same day cancelation. I talked to a lawyer I know he said file a fraud charge ack with the bank. I wish I hadn't used my debit card instead of credit card. Lawyer said deposit is to protect be against customer bailing out. It's part of what you paid them to do work, they changed their mind they have no right to keep the money. To be clear the one star is for dishonesty on the company's. Part. Otherwise I wouldn't have left any review. So Monday I will file a dispute with bank.

We had a very unfortunate experience with Two Men and a Truck. Overall, customer service and…read moresolving the problems we incurred is the reason I do not recommend them at all. To start, when I called to get a quote I was asked to go room by room and list what items we had. So they knew up front. I was also informed they will take apart all beds and put them back together for us on this call. The day before the move, my husband moved the majority of boxes himself and hired TMAAT mainly for the heavy stuff because I just had a baby. I asked the men how long they thought this would take since we were estimated 10-11 hours on paper. They said this shouldn't take any longer than 8-9 hours. As moving started, we were told they couldn't touch my husbands bowflex (previously disclosed) unless the whole pulley system was taken off. Not an easy process. My husband and I decided to move it out the door ourselves. At this point I was only 6 weeks post a c section. My husband and I got it out of the door without removing any pulleys and asked if they could at least put it on their truck to take it to our new house. We were then told oh yeah I just didn't think it would fit out of the door with the pulleys connected. I had previously purchased and was charged for mattress bags at booking. I went upstairs to find the men moving my expensive mattress with no bag on it. I told them I paid for mattress bags. They told me they weren't informed of this and had to call their supervisor. I showed the receipt I had. They said someone from their office had to bring the bags to us. We waited at least an hour. You are charged hourly for this service and here they are ready to load up this mattress and now they can't. They worked on a few other things but I know this stalled the move. When the guy showed up with the bags he had brought a queen bag for my king mattress so now he had to go back to their office and get the right size. Here we are waiting AGAIN. This took at least another hour. Next, we were told for liability reasons they can take apart the bunk beds and crib that we had (again previously disclosed) but they can't put them back together. My toddler was the one still sleeping in the crib and if you aren't the one taking something apart, it's not going to be easy to just put together quickly yourself. The next issue: I informed the men that the refrigerator will not fit through the door with its doors on. They first tried to just remove the handles and open the doors but since the doors don't open fully they proceeded to wedge and get the refrigerator stuck and had to go back and remove the doors as I told them. My husband called the supervisor to see if the man that took apart the crib could at least assist putting it back together. They agreed to this. At this point, the movers couldn't find the bolts to the crib. They also remembered they had left the bolts to another bed at the old house. They lost something else I don't remember what, but my husband had to drive to the old house himself multiple times for them. One man took forever trying to figure out how to put the refrigerator back together. The door handle is still loose and the front is all scratched up. They left trash at our house and even their own furniture pads were left behind. Walls were damaged. They said they shaved hours off the move to compensate us for the problems, but this time, in my opinion, was time we should never have been charged anyway. Time waiting on mattress bags (twice!), time looking for lost items, my husbands time and gas running between homes, time to put back together a refrigerator (a professional should not have taken that long)..... they never found the crib bolts. I eventually found them a few days later. We were not compensated or discounted for this HORRIBLE experience other than shaving a few hours off the time which was time we shouldn't have been responsible for anyway. They ended up clocking it at 13 hours and charged us for 10.5. Interesting as they originally said easy move 8-9 hours. I was told to file a claim for everything else.