Company gauges customers. Raised my rate by 43% after 4 months without email notification. Went…read morefrom already high $202 to $290. Supposedly sent a postcard

By far the best storage facilty I've ever had, and as a former New Yorker, I've had plenty of…read morestorage ups and downs. This Waltham location is convenient and kept very clean. It is managed expertly by Paul, as personable and efficient as can be.

Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!

I had the most incredibly experience yesterday all thanks to Tom. I had made a reservation online,…read moreand found out in store that the reservation only saved the price but not the size of my unit. I had wanted a 5x5 but was given a 10x5 instead for the same price! It was a painless, easy, and one of the most lovely experiences I have had to get my storage unit. The unit itself was amazing and clean, and all information was so easy to use through the app. I highly recommend renting here!!

Beginning with the choosing of the unit, location, and 24/7 availability, this location gives a…read morefeeling of security. It is clean, and the units appear sturdy. I have not had to interact with any of the humans on site, but it appears they will be as helpful as the reservation system. I will update this review as time goes on, but for now, A+.

Great group of guys, very professional and worked with us to unload two moving trailers we had…read moreshipped from Arizona. Easy to get a quote, and lock in the service as well using the website. Was responsive when called to ask questions and confirm service. I don't plan on moving again any time soon, but if I do, I'd go with Oscars!

You've got the wrong guy lady. My move was from Medfield to…read moreQuincy. October 18th. Your office guy even sent me the documentation proving my point. Didn't hear from you then did I ?? Insulted me and my wife. Maybe you should get your clients straight. Quoted my wife 6,000. We should have hired Isaac's when we had the chance. PS. I gave EVEEY guy on the crew a $50 tip. Ya I'm that guy !!

What a HUGE relief that they sell U-Haul moving/storage items! All I needed was a mattress bag and…read morethe plastic cover for a sofa, but the U-Haul location nearby (N. Beacon St in Brighton) only had one. I didn't even know this was an option until I clicked on "locate nearby" and Watertown Self Storage popped up. Not only did they have what I needed (and picked up 30 minutes later) but to avoid the craziness at the N. Beacon St location is a relief. Watertown Self Storage is clean, organized and new; U-Haul is old, dirty and a hot mess. The 9 foot cargo van is also available for pick up here (and can be picked up during off hours!!!) and I have a tentative reservation for that later this month as well. Great find, right behind Target and parking right out front

Keep your receipt! Tried to return or exchange 1 unused wardrobe box (still sealed in packaging)…read morewith a different type of box. Girl working there was annoyed like I was asking for something out of the ordinary. I was hoping they had the ability to take back items of you bought them there with your credit card. Home Depot does, is only a few blocks away, and their moving supplies are a lot cheaper. Not sure why I bought boxes here in the first place.

This is a newer facility and it's really nice. Well lit, feels safe, kind staff. So glad I found…read moreit! The only thing that concerns me is that apparently the rental price can fluctuate- the rate is not locked in.

CubeSmart Self Storage is clean with good lighting. Although short-staffed, the service was…read morewonderful and informative. BREE assisted us and answered our many questions professionally and patiently. Bree's attitude was so good even though she had to drive from Rhode Island to Boston. I hope that more people like Bree will be hired.

i signed a contract for $108 per month. then they double it 3 months later. SCAMMERS…read moreThey should go out of business

Can't say enough about Drago at the Bridge Street location. He is always polite and upbeat. Thank…read moreyou Drago. This is not one of the luxury storage places but it is clean, well run and the price is right. Drago is always helpful. Thank you.

I have had Lexel move me in and out of my apartment 4 times so far. I move back and forth between…read moreWaltham and Florida and Lexel has always handled my Waltham move. Never a problem, always on time and very professional. I will use them next time as well!

Our company had a great experience with Lexel moving, the team showed up on time and were ready to…read morework! It was a very hot day but they were able to move the majority of our equipment from an old warehouse to a new site! They helped make the process easier every step of the way and you can tell the guys cared! We would use again and highly recommend!

This is the most disgusting mouse infested storage facility I have encountered. The only pleasant…read morething about my experience here was Andrea who worked at the front counter was very nice. Besides that, it is a disgusting facility + I am so glad that I don't have to set foot in it again.

I've been renting a space from them for a few months, and at the beginning of the year they sent an…read moreemail informing me that they were going to increase the rent from $84 to $234. That's a 178% increase! That's truly outrageous, absurd. Be careful!

These guys are lifesavers. They moved my daughter in Boston and were beyond professional and…read moreaccommodating. Time was of the essence for her to move and these guys simply CAME THROUGH! They were prompt, efficient, quick, reasonably priced, and flexible. True professionals. I truly cannot recommend them enough and I want to thank them for a job PERFECTLY done.

Daniel and John were timely, organized, efficient, careful, thoughtful, professional and kind. We…read moreare truly wowed by their attention to detail and ability to accomplish everything our move entailed just as we had envisioned it. We are so grateful to them and can't wait to call them again in the future. You cannot go wrong hiring Exela!!! This is our second move with them and they are the absolute best. Thank you, Daniel, John and the Exela team!