We have had a space here for about two consecutive years. We had to switch from a small to a large…read moreat one point, and customer service was great. Today, we needed to rent another space, and once again the customer service was fantastic. A shout out to Antoine (spelling?) for his A++ service at the front desk. He had to stay a few minutes late in order to finish our rental agreement as we ran late getting to the facility due to high traffic issues. Antoine had such a great personality! The place is clean, three floors with climate control. Gated in and out.

The worst...there was a water leak that impacted my storage unit and I was never informed. It was…read moredifficult even speaking to anyone. I only gave one star as the hours to access storage unit are reasonable. Otherwise would never recommend.

Service Requested: I looked for a space to store my apartment belongings between apartments…read more Alyssa, from the Deptford branch was super helpful in finding a space that suited my needs and budget. She was very knowledgeable about the packages that were available and gave me suggestions based on a brief questionnaire. Quality: 10/10 Value: 10/10

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

My experience with this Extra Space Storage location has continued to get worse even after my…read moreoriginal review. Although my final interaction with management initially seemed to end on a better note, many of the things that were stated to me or implied throughout this process have not actually happened. I was led to believe my insurance claim would likely be approved, only to later receive a denial with little explanation or follow-up despite multiple concerns and inconsistencies being raised. To make matters worse, I was charged for a full additional month even after discussions regarding my eviction/termination had already begun. I have still not received a proper response regarding that payment or whether any adjustment or credit will be considered. The company is quick to process charges and fees, but incredibly difficult to reach when customers need actual answers. I have now sent multiple follow-up emails regarding my claim and concerns and have received little to no meaningful response from either management or the insurance side. Calling the provided customer service number is equally frustrating, as the automated/AI system makes it nearly impossible to get through to an actual person for assistance. What remains most upsetting is the fact that items totaling well over $2,000 in value disappeared from my unit, while lower-value belongings -- including a scooter worth around $100 -- were left sitting outside of the unit with other property. That inconsistency has never sat right with me and raises serious concerns about how this entire situation was handled. Throughout my time there, I was a frequent visitor, always paid on time, maintained my unit, and made every effort to communicate respectfully with office staff, especially once the eviction situation began. I repeatedly waited days for promised callbacks or for management to supposedly follow up, only to continue being left without answers. At this point, I am extremely disappointed with the lack of professionalism, communication, and accountability shown throughout this process and am now having to explore legal avenues regarding my missing belongings and the handling of this matter.

I am happy we chose Extra Space Storage in Bellmawr. The facility is clean, they have ample…read moreparking, and plenty of dollies to transport your belongings! The staff is always professional and helpful if needed. Thank you specifically for hiring Roger, he went above and beyond for us when we needed it most and we are most appreciative! I feel confident that our belongings are safe and sound in your capable hands. I highly recommend Extra Space Storage in Bellmawr for all your storage needs!

Hey, it's a storage place. They push the insurance on you and don't let you use your own lock but…read more otherwise fine and very professionally run.

Average storage place. Nothing fancy. My items were in good shape and they send you texts when your…read morebill is due. This works for me because for some reason I always forget to pay my storage bill! They only need 7 days notice to not be charged for the next month and they have pretty good in and out hours.