ABSOLUTELY AMAZING STORAGE FACILITY!!! Cannot say enough amazing things about this place, the manager John is FANTASTIC! He's so professional and actually appreciates customers doing business with him unlike Public Storage! I moved here after a horrible experience at the Public Storage on S Wabash and John was incredibly accommodating and helpful. This location also has a free parking lot in back! So convenient and is even cheaper per month than public storage! Can't believe I didn't come here sooner, you will be so happy you signed up with Extra Space storage and specifically at this location! They're so nice and professional-John and Alex are the best, be sure to ask for them! read more

We've rented space here for the past 2+ years. We chose Extra Space Storage because of its competitive rates, but love it because it has easy parking, it's clean, and the manager, John, is always helpful and friendly. Thanks, John! read more

Fantastic experience so far. We just made a big move from NYC in the fall and we have had our things in storage since. Safe, quiet, and clean. We chose this place based on the reviews and we are happy with our choice. Polite and helpful staff too. read more

This storage facility is perfect. It's clean, well-maintained, the location is awesome. Martino was friendly, respectful, helpful and efficient and knew how to answer my questions. The access into the building is also secure and easy. There's a free parking lot in the back as well. I wish the elevators stayed open, which would make it easier to load and unload, but that's my only complaint! The price does increase after 5-7 months, depending on the size of your unit. They don't tell you upfront. That's why I appreciate y'all saying so! Check it out - best storage facility I could find in the area. read more

Very helpful people here. Would definitely recommend it for someone in the south loop area. Very clean and well taken care of.

First and foremost, everyone I have worked with at this Extra Space location has been beyond accommodating, helpful and nice. They were flexible with my move schedule and space needs and the units are very nice and clean. The loading dock makes everything easy and seamless, but the most standout thing for me has been the fantastic employees. read more

If I could give this place 0 stars, I would. I strongly advise you to find another storage unit in the area. The management staff (this includes the top mgmt in Utah) are unprofessional and the company policies are only self serving and not in the customer's interest. They attract you with lower fees and then they hike up the rate to over 3 times the original amount and then they have policies in place to help them sell your things, which should be illegal. There were no phone calls, no emails, no communication at all. This is my first Yelp review and I'm only doing this to help inform others. Thankfully, I was able to fix everything in time, but with their recent staff turnover it was a miracle. read more

If using the Harwood Heights location, be prepared to carry all your heavy items by hand---or bring your own dolly/hand cart. Today there was one cart in the entire building, and I walked all the way into the climate controlled side looking for one. The one I saw was being used. A real problem if you're alone unloading. read more

I had a very positive experience with Extra Space. When in transition with my move I needed a storage facility nearby. This isn't the most exciting endeavor and I figured it would be as irritating as the rest of the moving process. I was pleasantly surprised by this facility, however. Shaun (sp?) was always very friendly and helpful, she's great. The other staff I encountered were also very friendly each time. The rates and rental process is straight-forward, easy, explained clearly, etc. Move-in and out was a breeze. The only issue / 'head's up' (and this is just a result of being a storage facility in the middle of a big city probably) is that sometimes during busy move times (beginning/end of the month) the loading dock gets busy and the free carts they offer to help move items get snatched up quickly. I wasn't a fan of the placement of the huge dumpster in the back of the facility RIGHT at the base of the ramp.. so if you're moving things to your car, for example, with a cart or dolly, you sort of have to dodge the giant dumpster positioned horribly at the base of the ramp. When it gets crowded you can't maneuver around the dumpster very easily with large items. The energy saving lighting throughout the facility is probably good for the environment, they turn on when motion is sensed on each floor's hallway, but they sure turn off quickly! So when you're moving lots of items in and out of your storage unit, you're forced to stop what you're doing when things go pitch-black, walk a few feet down the hallway, do a little dance to get the lights to sense your motion and turn back on, and then go back to what you're doing. Maybe these could be set to stay on more than a couple minutes at a time. Otherwise, this is a great facility. Piping classic rock into the hallways of every floor helps make the otherwise mundane task of moving things in and out more enjoyable :) read more

This is a great storage facility! The staff is friendly and professional! The manager Jon is great! He is very helpful! If you're looking for a storage unit, this is the place to go! read more

I had a great experience with renting a storage unit with Extra Space Storage. It is clean, reasonably priced, and conveniently located. John and Alex were friendly and professional. read more

We have used Extra Space Storage on and off for about 4 years and have had practically every size storage unit. We have received nothing but the BEST service from John and his staff. The building has been totally remodeled and the facility is so clean and we would highly recommend to anyone looking for storage needs. read more

A friend of mine's girlfriend works for Extra Space Storage and helped me find this location when her location was too far away. I had a wonderful experience using this storage facility. I talked to John and got a great deal that worked for me. Everyone is very friendly and the facilities are very clean. read more

John and Shon do a great job running this facility. They're very friendly and personable, and willing to work with you to find the best fit for storage needs. For me customer service is key, so if that's important to you, check them out! Always clean and well managed. read more

I had a wonderful experience at Extra Space. John provided me with all the details and information I needed. This is my first time renting a storage unit and due to the kind and comfortable environment created, it was a great transition. I recommend anyone looking for a storage unit in the South loop to use Extra Space. read more

I used this facility for almost a year. The staff is very professional and attentive to their customers only providing nothing but the best service. The space is great! I would definitely recommended this location and storage company for anyone wishing to keep their properties safe and under good care! - Sweeta D. read more

Top Notch! Rented large space for about 4 years, added 2nd large one 9 months ago. John and Staff CONSISTENTLY professional, friendly, and helpful. Facility ALWAYS clean. Recently moved out (bought new home). John's efficient paperwork made entering and leaving seamless. Thanks John and Staff! read more

This was a great storage solution for our move this summer. John and Steve were extremely helpful, attentive and professional. They were able to accommodate all our needs. The building is undergoing some construction, but it still functioned perfectly for what we needed, storage for our things while we found a new place. Would definitely recommend Extra Space Storage and this prime location to friends. read more

Despite all the bad reviews I've read online about this company's other facilities, this one is very well run. The people are friendly and helpful and the place is very clean. In terms of the facility itself, this is the best storage facility I've used, and I've used several others. What to watch out for are the financial policies. Be VERY careful! The rate you get online might not be the one you actually get. You might have to complain several times, before they actually fix it. Then are are frequent, substantial rate increases. BUT what really infuriates me are their late payment policies. They are by far the worst I've even seen out of the five or six places I've used in Chicago. Pay your bill 32 days late and they will add two late charges and an $85 "lien fee". For a small space these fees are more than the rent. I've carefully examined the website and found no mention of these fees. At some time they have to charge a fee to take possession of your stuff and sell it at auction if you are very late. But after 32 days for a customer who has been there for years? Watch out and warn your friends! read more

Just adding my high praise for John and Alex to the fray. We needed a small unit for packing up a college student for year end. It is freshman year and we are 1000 miles away so didn't know where to start. S Wabash was close to the dorm and after the high praise from this site and others I visited in person. Alex couldn't have been nicer showing the facility and answering all my questions. Jump ahead to this week when we are ready to pay and sign contract in Massachusetts (John explained over the phone that it could be done at any location, but must be done in person) for the unit in Chicago. At the MASS location, the person was a nightmare to deal with. Couldn't get the computer to work but somehow was able to sign us in 19 times and charge us (4) $22 service fees, along with not being able to get the contract to print so we could complete the transaction. We are at the 14 day deadline so it had to be completed. Once again, John to the rescue. Straitened out from 1000 miles away what the guy in front of me couldn't do. My daughter and her roommates were able to go to the Chicago location yesterday and get their lock (that we purchased from Mass) and they are good to go. You can't go wrong here, Folks! read more