The gentleman who helped me out here with getting a vehicle out and back into storage today was the epitome of customer service. He was busy when I walked in but still greeted me and set an expectation. He even stayed a few minutes longer than he needed to for me. I had a terrible experience at a different location and have been hesitant when working with CubeSmart but I was very pleased with my experience there today. I wish I would have gotten the gentleman's name to give the proper credit he deserves. read more

CubeSmart store 8312 S. South Chicago I spoke with Chris (I believe the store manager) today about an issue. He was very pleasant, he listened, and took into account my concerns. Chris was also able to solve the problem. I appreciate how Chris assisted me this morning. read more

I would like to make a adjustment to a previous review, after my last review, the manager at the blue island, il location, Edward, he saw me at the storage and apologized. I appreciate that, that's all I asked. Apology accepted and forgiven. read more

I had the BEST experience at CubeSmart 407 E 25th St. yesterday. Both Rodney and Marsha provided outstanding customer service and were very kind and helped me secure a perfect space for my belongings. CubeSmart is clean and well maintained, and I feel safe there and so glad that Bernard Movers recommended them to me. Thank you to Rodney and Marsha for making my day and making me feel comfortable about securing my belongings at their CubeSmart. Yesterday was a stressful moving day, and Rodney and Marsha were wonderful; I look forward to seeing their smiling faces again. I can't thank them enough for making my very stressful moving day much less stressful. If you want to store belongings, you definitely want to keep your things at CubeSmart - it is immaculate, safe, well maintained, and even the bathroom is impeccably clean. read more

My experience here was AMAZING Troy Hughes was so patient and helpful , he walked me thru the process and even helped with my items . I told him this company CubeSmart is the chick Fil A of storage . I am so glad google lead me here read more

CubeSmart Self Storage - The clean lobby - Self Storage Near Me - Chicago, Illinois

Excellent customer service, especially from the manager, Rodney. In addition to being flexible with my move in date, Rodney went to great lengths to determine which size unit was right for me. Would recommend to anyone. read more

Best storage unit experience of my life! Clean, easy and simple. I will definitely return here again. read more

Great service! Helped me pick a better unit than the one originally reserved. Appreciate all the help!

I did not know that this facility existed. We were referred here and I must say that I was impressed by LaShawn who greeted us and then introduced us to the GM Rodney. On the second visit to solidify the storage agreement, Tiffany met with us and very patiently showed us the units. We are very impressed with her excellent customer skills and ability to handle a minor issue we encountered. CubeSmart is a very clean and exceptionally maintained establishment. Thank you soo much and we will definitely refer other clients to you. Great team!! Great Facility! read more

I really like this place. We left Chicago after 11 years and decided to leave most of our things in storage. This is mostly due to our uncertainly about what's next in our lives. So we have about 2 bedroom 2 baths worth of furniture and belongings. The first thing to note is when we called the receptionist was super friendly and when we visited the storage facility and we were met by a yet another very friendly and knowledgeable staff person. I mention this as most people seem to act like they are doing you a favor by giving them your business. I appreciate courteous employees. Anyway, she showed us around the facility (which was very clean) and assured us. We pay a monthly fee of around $100+ but more importantly have total peace of mind. read more

From the time I reached Tyrell at the toll free number, to visiting the location, I received customer service second to none, in comparison to other neighborhood storages I contacted. After deciding to downsize, I visited the location right off 25th King Drive.The customer service provided by Rodney (mngr) and John was very warm and personable. With the information and details provided, it made me feel I could trust leaving most of my life's possessions there. In addition to that, the entire facility (all indoors) is really clean and more upgrades are going on to make it more modern. Also, I knew I was receiving stellar customer service when John called me to inform of an error I made with my lock. It's a certain way it has to go on, and I left it compromised. Again, that made me feel I could really trust the staff at CubeSmart. Thanks for your great service! M. Fowler read more

I had my unit broken into at this location. Despite the so called 24hr surveillance and security, some hoodlum(s) easily cut through the flimsy mesh roofing on my unit and helped themselves to my items (see photos). As some of these were rather large, including a 47inch tv, it must have taken them sometime to do it. I would advise not to store any item of value at this location as it seems monitoring and safety is non-existent for at least some units. Fortunately insurance covered some of the items but I lost some irreplaceable items of sentimental value. After the theft, I switched to an identical unit and was promptly charged a higher monthly fee. So much for customer service. I moved my things out of the facility as soon as I could. The whole affair left a sour taste in my mouth and I will probably not use Cubesmart in the future. read more

CubeSmart Self Storage - my 'secure' unit - Self Storage Near Me - Chicago, Illinois

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Had a great experience at the Cubesmart in the south Loop.Not only were the staff all very friendly and helpful.They went to great lenghts to finding me the exact storage space I needed at the price I was looking for.We went around looking at about 3 units until we found one that suited me PERFECTLY.Im a kayak angler and keep my kayak as well as all my fishing gear near Lake Michigan.So having everything there without having to go thru a nightmare getting everything in and out without breaking my back is a HUUUUGE plus.They have an elevator that I can get my kayak into from the basement to the first floor without having to carry everything up flights of stairs or anything crazy.This elevator is HUUUUGE.Fits my kayak,cooler,fishing poles,dive gear and whatever else I can possibly nead and still has room to spare.What a LIFESAVER.Last storage place I had to carry everything up and down 6 flights of stairs everytime I wanted to go kayakfishing due to those teeny weeny elevators.Im NOT giving up my storage unit anytime soon.NOOOO WAAY!!! I feel BLESSED that they were able to help me find the PERFECT unit to fit my needs.Totally recommend!!!! read more

I'm a little late writing this review, I stored furniture at Cube Smart's King Drive location and never checked on it for 3 years. I finally moved recently , checked on my furniture and everything was in great condition. I loved the great customer service exhibited by John and Rodney. I stopped in numerous times to purchase moving boxes and loved the experience every time I interacted with both of them. Great people who know how to make customers feel like part of the Cube Smart family. read more

I recently rented a space at this location. I was assisted by John, who not only thoroughly explained the facility and my options, but also helped me figure out how the space could best accommodate my needs. The facility is clean and well-lit and they even accept packages--an unexpected bonus. I viewed several other places prior to this one, but this was the one that seemed to care the most about customer service. I'd recommend. read more

From the first time I went in to inquire about the service, the staff members were awesome and made the experience simple and hassle free! When I finally decided to move forward, Mr. Rodney did a great job explaining all the paperwork and put me at ease showing me how assessable and easy everything would be for my movers. The customer service was excellent and the facility was clean and secure. I highly recommend this facility to anyone looking for hassle free storage! Thanks for all your help! read more

The manager, Rodney, and his staff were very helpful. The facility is clean. We were able to tour the facility and pick out the storage that works for us. The facility has carts to help you while moving your items in and out. I would definitely recommend this storage facility. read more

Very clean facility and great staff. Went in looking for a storage unit and walked out the same day with a new unit!

I must start with the manager Rodney, not only did he tailor the space for me based off my needs but he also have me the best customer service experience from a business that I have had in a long time. It wasn't time consuming nor a boring experience. He is out going and all about Cubesmart progressing with the customers. Thanks Rodney and Cubesmart! read more

The service here is wonderful. Customer service is everything and this company excels in every way. They are courteous, respectful and professional. I will recommend them to any and all of my friends and family. read more

I made an online reservation via "FindFastStorage.com". On my scheduled move in day I simply went into the front office and met J. Griffin - he was awesome. Gave me a quick tour, we completed the paperwork in about 10 minutes, explained any last minute questions I had and I was free to move in. Seriously, quick and hassle free which I really liked. This facility is immaculate as it is brand new definitely a bonus in my book. Being it is in the city I figured parking when unloading my car may be a problem, but there are plenty of places to park without time restrictions by the door to make unloading your car simple. I am very picky as to where I was willing to store my thing and this by far surpassed all my expectations. Highly, recommended. read more