I stopped by the Extra Space Storage at 7519 Solley Rd, Glen Burnie, MD 21060 today on short notice…read moreto rent a unit. I was helped by Rick, who mentioned he's not normally based at this location--but I'm really glad he was there. Rick was professional, patient, and took the time to explain the entire rental process clearly. He made everything simple and stress-free. He's a great representative of the company, and I highly recommend him for a promotion. Outstanding service.

Staff was helpful. Facility is clean a d well maintained. The facility does a lock check each day…read moreto ensure your articles are locked. Once I did not fully lock my unit, the next day I received a call informing me of my error. I would recommend Extra Space Storage.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Run Away!!!! Awful service. Building was broken into and they lied about what happened. Went back…read moreone week later and the door to the building was broken and wide open. No one in office on a weekday at 2:30p-closing.

Stay away, buyer beware. The app updated while I was trying to use the access feature, and a pop-up…read moreappeared offering 24 access appeared. There wasn't a way to get out of it, and they took $50 out of my account. I called and said I wasn't interested, and was told they don't do refunds. I was also told that they cancelled the access and I wouldn't be charged again. Well, guess what, another additonal $50 charge this month, and a "tough luck" from the property management. They can't cancel it, and I have to do it with the app. But, the site says "If you'd like to disable your access upgrade give us a call". I can't wait to empty the unit out, and never deal with these liars once and for all.

When my mother and I received the uhaul truck it was dark out so we really couldn't see inside the…read moretruck to tell if it had dirt in it. We loaded it up that night. when we were loading the truck up we could smell this foul odor that smelled like dog poop. The next day when we unloaded the truck all our pillows, chairs, and sheets had that nasty odor to them. Once I returned the truck and told the lady about the smell and what happened, they we're not accommodating at all. Then she tried to charge me a cleaning fee because the truck had dirt and leaves in it (which came from the person the used it before me). So I had to clean the truck out, when it already dirty when I got it. All I moved was a sofa, bed, TV, dining room set, clothes, and sheets. So there no possible way that dirt could have came from me. I think in the feature you all should sweep the truck out in front of the customer to insure this doesn't happen to anyone else.

Doubled the rental cost (from $70 to $131) without a phone call or email. WhenI called to ask no…read moreone responded. When I called again, the "supervisor" on duty refused to give me a corporate number or the number for his superior. Also refused any kind of refund on the increase. Extremely unethical practices.

Update: Called the number below and nothing was done. Do not store your stuff here…read more Do not store your items here unless you are not worried about keeping your items in good condition and clean. Utilized one of their largest units for 6 months while our house was remodeled. We wrapped our furniture in plastic as a precaution but it didn't seem to bother the mice that left droppings all over our furniture and there was a nest in one of our boxes. We were able to professionally clean most of it but a few chairs are a complete loss due to the smell of mouse urine that fills any room they are placed in. Additionally, we found a dead mouse in our TV stand. I do not have pictures as we wanted to clean the items as soon as possible but this had to have been a full blown infestation of mice in these units for how many droppings there were on our furniture. Called Extra Space Storage corporate and was told they was nothing they could do. After this I called this particular location and was told there was nothing they could do because we declined the protection plan. I think we assumed that there wouldn't be an infestation of mice due to the "regular pest control" as outlined on their website. DO NOT keep your stuff here for any length of time. There are plenty of other options in the area but I cannot believe the lack of cleanliness and lack of professionalism displayed by the staff.

Nice facility and helpful employees. I asked to have the door of my new unit adjusted to open and…read moreclose properly and was taken care of immediately! Thank you

Amazing customer service!!! Keisha is outstanding and very welcoming. I appreciate how…read moreknowledgeable she is!! Definitely made the move in process swift and easy. And the value, can't beat it in this area.

Great place and the staff (Jessica G.) is absolutely amazing she will do and go the extra mile just…read morefor you like she did me!!! THANK YOU JESSICA!!!

Customer service was A++! I was shown what I wanted to see with no hassles. I was told to go…read moreonline to reserve the unit to get the better price and also recevied a military discount on top of that. Facility is clean and newer which was good.

Great Facility, I feel my belongings are safe and secure. The only problem is The Rent. It went…read morefrom $137 to $249 per month in a matter of a year and some change. And every time you call, they give you some song and dance about "We can work with you" so your rent will still be increased, just $20 less, to make you feel good about it. I had to move out. They pray on people not wanting to do the work to move out. But, it's business. If you have people willing to pay more, that's what it'll be.

Honest and great customer service. If you are searching for a storage unit that you can trust, this…read moreis it. Especially for my fellow Service members, if you are in need of a long term storage, look no further. After doing some research of storage units around the around, I chose this location and company because of the professionalism of the staff, their like-new storage units and building, and security. Also, the owners live in close proximity which would allow for emergencies to be handled immediately. Lastly, the professionalism of the staff is outstanding and I was even notified of a better deal prior to my signing for long-term storage, allowing me to save a lot of money, which shows that customer satisfaction is above financial gain.

Best money I ever spent! The twins were so professional, and worked so hard to get my belongings…read moremoved for me. I would definitely use Freedom Movers again!! Scheduling, moving, and payment was a breeze!

These guys were great! Friendly and professional! They were able to move me on a Sunday and got my…read morewhole house from Ft Meade to Pasadena in one day. They showed up on time and kept working until it was done!