Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and…read moreaccommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.

The people who work here as well as the management is unprofessional. You sign a contact yet they…read moreraise your rate constantly. Forget requesting a bill due date change, they won't honor it no matter how long you've been with them...smh. Management is nom existence.

All around great service. Hard workers, punctual and careful. There was no hassle. I just let them…read morework and they completed my task. I'll definitely be using them again.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

The people at this location in Oxon Hill, most especially Mr. George, are - to a person -…read moreexceptional. They have great customer service and are real human beings, treating people with respect, dignity and patience. I have never encountered a storage company with such great staff!

U-Store has a very friendly and helpful staff, they had the size unit I needed and there location…read moreis perfect for me! I appreciate that the property seems very secure.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

Beware! Very valuable items stolen from my unit when management cut the lock. I paid my past due…read morebut didn't notice the items were missing until I moved. Management doesn't seem to care, circling the wagons. Do not store anything you value here because they may disappear

Recommend if you need a quick spot to store your things in Alexandria VA. Clean and easy service.read more

Rent from the storage facility up the street! No one is ever present during hours of operation and…read morewhoever is there is extremely unprofessional. You earned your money so take it so a facility who will earn your business!

The most difficult thing was finding my unit. Afterwards everything was smooth sailing. Very…read moresatisfied

I had to rent a storage place very last minute and I have to say that this place was just…read morewonderful. The young lady who works there - Sasha - a lovely person. She is so patient, polite and sweet. She had me checked in quickly and explained everything. The place is super clean and very secure. I love that you need a code to get in all the doors. And, Sasha changed the code after the movers were done for extra security. I'm super happy with this storage place and with their customer service.

Great location, friendly staff on site, and always clean. However, they've raised my rent twice in…read moreone year by a total of 76%! They give you one month's notice before the new rate goes into effect. I think they hope you just accept it and are too lazy to deal with them, but I recommend you find somewhere else to store your stuff or budget your rent to double quickly.

I've been renting a ground unit from this location since May. At $317 a month, it's totally not…read moreworth it. Here's why. I got the unit online under exigent circumstances. Once I got my lock key I went to the unit. The first thing I noticed was the door sweep was damaged on both sides. No big deal right? Then there was a hole in the ground which provided access for rodents to come through. Again, no big deal. I used a 20 pound weight to cover the hole. As for the door sweep, I informed the property manager and she put in a maintenance request. I was told that the door sweep was to be ordered and it shouldn't take long. About a month goes by and I am growing tired of purchasing glue traps, moth balls and moisture packs so I mention it again. Another maintenance request was made. I call the toll free number to public storage and was told maintenance would be there next day. I took off work and sat at the unit for the entire day and maintenance never showed up. The property manager told me to leave my unit key in the office so that when maintenance comes they would have access to my unit. While hesitant, I did that. Three days go by and I needed to put more stuff in my unit so I stopped by the office to pick up the key and went to my unit. Guess what? Still no maintenance. I was met with glue traps full of field mice, spiders, ants, roaches, and a dead bird. I discarded the traps. Moved nearly everything out of the unit, swept and dusted because spiderwebs were everywhere. Check the cameras if you don't believe me, you'll see me putting things in the trash and going in and out of my unit for at least 7 hours. I took a lunch break around the 4th hour. Sat in the parking lot in an orange chair by my unit. Once everything was cleaned to my liking, I sat out more glue traps and sprinkled fresh peppermint leaves around it and left. I traveled to 6 states in a 30 day period and recently returned to traps with, field mice, dead birds, spiders, ants roaches and moisture in the air. I didn't even know that house roaches still existed. Hadn't seen one since 2010. The door sweep still hadn't been repaired. I was greeted by the property manager, she expressed how it had been a long time since she had seen me. On that day I called the toll free number to public storage and expressed my frustrations. I was offered an empty apology and a promise that the district manager would call me by end of business day. I explained that a refund and a credit needs to be given because my things were being damaged. I asked who was supposed to pick up the traps with dead remains because I am not. The representative told me that they would look into refund options and asked if I wanted to transfer units. Who in the hell! Public Storage wants me to pack up my things and move them to another unit by myself. Surely they don't provide movers. When I was willing to do that in July, there was no other ground unit available. I have grown tired of voicing my complaints to Ms. Cheryl and the other staff at this location. This is clearly a maintenance issue and the lack of response reflects poorly on the district managers end and not the property manager. I warned the customer service representative that I had been as patient as I'm willing to be. My next step would be to do a review with photos. That's the quickest way to get a response. I even asked for an email to the district managers and it's as if they're apart of witness protection. No information could be given. I did not want to leave a review that would paint the staff in a negative light. They are all good to me. Many times I've had to visit the location after business hours and was accommodated. My stuff is damaged and I want to know who is going to clean repair or replace it. Mice feces and urine and god knows what else!!!!

Cheryl was very helpful. I had an issue with my lock and she took time to figure out what happened…read more-- lots of bureaucratic nonsense which wasn't her fault -- but she found the answer! I truly appreciated her effort and the result.