I outlined a very difficult experience with this facility and I did not hear from anyone from…read morecorporate by phone. The only response to thie issue was a "we hear you and we will do better going forward" response. Additionally, my rate on both units continues to be increased monthly.

Nicolette has been the best. She has helped us every step of the way and ExrraSpace is military…read morefriendly. 10:10.

WARNING**** UNDER NO CIRCUMSTANCE SHOULD YOU USE THIS FACILITY! READ ALL THE REVIEWS AND MAKE YOUR…read moreOWN FINAL DICISION! The staff (women) at this location are extremely rude and nasty! After making a reservation we filled out the online "express check in form". We arrived early before opening and listened to an extremely loud argument and fight between two women who were staff. Once one of these women opened the door ,immediately she was rude and told us to "wait"! The "manager" came out after 5 minutes and proceeded to tell us we had "no reservation"! We tried to show her the reservation and she ignored us and tried to fight with people behind us. We insisted we were in a hurry and she replied..."good luck with that!". We started to fill out the questionnaire online in the office and we refused the optional insurance. The lady said we needed to show her our insurance card and policy. We had a commercial driver and insurance so no need for theirs. She said she would not rent to us. The story goes on and on but we got the van and called Uhaul to return to another location near by. We returned it that evening to another location. The lady at the original location called us the next morning demanding and screaming "where's my van!?". We told her we returned the truck to another location and she tried to charge our card triple cost. She started using profanity and saying she was going to "f******g call the police!". We warned our bank and went higher up the chain with formal complaints. We are also writing Uhaul corporate and the corporate storage rental company! DO NOT WASTE YOUR TIME OR ENERGY WITH THESE PEOPLE! HOPEFULLY WE CAN GET THEM CLOSED!

I came to rent a uhaul cargo van from self storage and luckily they had one but I NEVER EVER will…read morerent with them again. heres why: First- Their facility was absolutely disgusting. Their pavement was all torn up. In the back of their lot, there were covered cars, a trailer and truck, moped, and a broken down car that was full of random crap. It looked like a disgusting junk yard that had also never been touched because of all the overgrown weeds, and scrap metal all over the ground. Second- The cargo van I rented smelled like an old tire. The rubber smell was so overwhelming that I could not ride without the windows down to keep from choking/suffocating. Third- The woman who helped me was not polite, hard to communicate with, and was very confrontational. She showed up to work 20 minutes late to find me waiting for service. She then acted like i was inconveniencing her. She later got mad because she had to come unlock the door to let me in so that i may turn in my keys 30 minutes before her listed closing time. I will NEVER be a returning customer to this location. I was absolutely appalled by the poor customer service, state of disrepair in the office and equipment, and the overall attitude and communication of the attendant.

I contacted Vienna CubeSmart by telephone. I spoke with "Mimi" who was very professional,…read moreknowledgeable and patient with me on the telephone. Mimi took the time to explain the rental process and provided information and good tips on storage issues that I would have never thought to ask about. Mimi was a good amount of time on the phone with and me, never making me feel rushed. I even had to call back later with more newbie questions and Mimi returned my call promptly and was very pleasant and genuinely sincere. After speaking on the phone with Mimi, I knew I'd be going with Vienna CubeSmart for my storage needs. This lady is the real deal and you can tell she loves her job. You just don't get this type of customer service on the telephone these days - such a great experience. This facility is very clean and fresh looking. I can't say enough good things about my experience. Thank you Mimi.

I booked a storage unit on Saturday. Malik from CubeSmart called me around 3:00 pm asking me to…read moremake the payment before 5:00 pm, since they would be closed on Sunday and needed time to process my access code. I completed the payment before 3:05 pm the same day. Afterwards, I tried calling multiple times before 5:00 pm, but every time I reached a message saying they were out of office. On Sunday at 9:30 pm, I arrived with a U-Haul truck and could not get inside the unit. I used their video assistant, and a representative named Lisa gave me a code. She also told me the building locks at 10:00 pm for security purposes, which meant I had only 30 minutes to unload. I got inside the building, but the code did not work for the elevator. When I called back, they told me my unit might actually be in the Annex building at 300 Mill St.--even though my welcome email clearly listed 223 Mill St, Vienna, VA 22180. At the Annex building, the first thing I noticed was the urine smell and mouse traps. The old carts barely fit through the single-door entrance. When I reached my unit, there were mouse droppings inside (I have photo proof). As we were unloading our last load, the building locked at 10:00 pm, leaving half of my belongings trapped inside a rodent-infested unit with the door open. Lisa had reassured me not to rush and said I could call back to get help after 10:00 pm--but nobody answered despite my repeated calls for 20 minutes. By then, I was completely overwhelmed. This was one of the most dreadful experiences I have ever had with a company. Stay away!

I would say they are as good as any other storage house except for that amazing employee there…read morenamed James cypress III. He fixed my storage gate in minutes when I told him and I've been complaining about it for the past year Big thanks to him

had a very unsafe and unprofessional experience at the Tysons Corner Public Storage. An employee…read morenamed Rashid confronted me aggressively outside my unit while I was conducting a legal transaction in the parking lot. He yelled at me, told me to "get off his property," and acted threateningly. I reported this to Public Storage three days ago and have received no response. I do not feel safe accessing my unit while this employee is there. I hope the management takes this seriously.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

A Hidden Gem for Auto Detailing - Absolutely Outstanding!…read more When I wanted to surprise my husband by having his car detailed before his return from an international business trip, I initially made an appointment with a vendor near Tysons Mall. However, everything changed when David, the owner of Intersport Car Spa & Car Storage, called me back. His genuine enthusiasm and expertise convinced me to give them a try. As he explained, their location inside a Bentley dealership specializes in luxury vehicles, which spoke volumes about their service quality. David was exceptionally accommodating and kindly offered a discount upon request. Their McLean location proved convenient and impressive. Upon arrival, I was struck by their expansive, pristine facility housing numerous luxury vehicles - a testament to their reputation. The check-in process was remarkably efficient, with Manny and Abel providing warm, professional service. They immediately sent the invoice and contract via email, and just two hours later, Manny called to announce the car was ready. The results were stunning. My car emerged looking showroom-new (aside from my own decorations, aka dents/dings)! Abel's attention to detail on the interior was particularly impressive. Despite the pretty embarrassing condition the car was in- accumulated dust, dirt, water marks, spills, and pet hair - the transformation was complete. The car hadn't looked this pristine since purchase. I'm so glad I have them a try. The entire experience exceeded expectations - zero wait time, trustworthy staff, and flawless execution. I've already recommended their services to my sister and brother-in-law, and I'm eager to share this find with other friends in the area. You can trust a company and the people that service luxury cars -- even if your car might not a "luxury car" it deserves a luxurious treatment!

I brought in a new Ferrari with pristine paint for a wash at Xotic. I requested a rinseless wash,…read morebut was told the car was "too dirty" and was instead given a "regal wash." What I got back was disappointing and unacceptable for any vehicle--let alone a Ferrari. The paint, which had no defects prior, now has visible swirl marks. There were water spots all over the car, a mark across the dash that wasn't there before, and the rubber gaskets around the doors--which were black--came back white. I have no idea what chemical was used on them. To top it off, the windshield still showed the outline of the wipers after they claimed to have cleaned the glass. This experience fell far short of any professional detailing standard. If you care about your car, you're likely better off going to Flagship or another reputable service that understands proper care--especially for high-end vehicles.

All around great service. Hard workers, punctual and careful. There was no hassle. I just let them…read morework and they completed my task. I'll definitely be using them again.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

The reviews on U-Haul Falls Church are so bad I was afraid to try them. But we needed a van to move…read moreliving room furniture. And the Falls Church location was the closest to us. We made the reservation and showed up with very low expectations. It was a busy Friday afternoon. And we had a great experience from start to finish. The lady working the front desk was very nice and did a good job juggling 3 different customers who all got there about the same time. They ask you to check in using a QR code and your phone. It took a few minutes to complete- like any new automated process the first time you use it. Which explains why the lady was juggling 3 customers at the same time. She did a good job juggling to help all 3 of us and get us in our vehicles. Our van was clean and in good condition. The return was efficient. Because I wanted a receipt before leaving, I ended up dealing with two other employees. Both were pleasant and helpful. Did the QR code routine again to check out and get a receipt. This involved entering the odometer miles, the gas tank level, and taking I lost count but I think it was 6 pictures of the vehicle. Took a few minutes. But the peace of mind in having a final receipt was worth it. Just wanted to share a recent, positive experience.

Do not go. I…read moredropped off a tow dolly at this U-Haul, and they would not process my drop off. After I notice my reservation was still active three days later, I went to the store and they told me they were "too busy". I had to reach out to uhaul support 4 times for them to process the drop off. Not only that, but the tow dolly's tire was defective, and as a result I had a blowout on the highway.