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    Extra Space Storage

    3.4 (90 reviews)
    Open 8:00 am - 7:00 pm

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    Initial rate vs new rate  price received after being a customer for less than 4 months!
    Jason C.

    Not even 4 months into my rental, I get a notice they are increasing my rate by over 23%. And I'm not alone in having this scam pulled (read the other reviews). They are most definitely pulling bait and switch tactics and blaming "market values", as though the market for a storage unit has changed that dramatically in 4 months. Another user stated their rate went up 87% after just 4-5 months. Hmmm, so the market goes up THAT much every month or two? They lure you in with a fair market price, let you get all settled into having your items stored there, then they'll hit you with the little card saying "market value" raising your rate. Calling tomorrow to cancel my unit and reporting them to BBB and the attorney general's office for these shady tactics, and obviously I'm not alone, given the other reviews saying the same thing happened to them. Oh, but I can also go on their website right now and rent the exact same size unit, same rolling stair access, everything... for what my original rate was (okay $1 more)... now... explain to me how it's not bait and switch, when you're caught red handed. See images.

    Sturdy walls and clean no bugs.
    Hélène C.

    I have had to use storage units over the last 10 years more than I care to admit. In nyc and here on Oahu. From the moment my first interaction started with Eileen on the phone everything was made to make a horrible life situation comfortable. I had just moved home to Oahu and rented my dream apartment. The wall caved in during this Covid nightmare. So I had to move everything ASAP. All of the staff has been incredible every friendly face made my day better. There were logistical issues - and the staff handled it with grace and moved me to another unit without any attitude. I manage teams of staff for my work and you have an amazing team. No bugs no dirt and controlled temps. I feel blessed to have chosen this location - Mahalo Nui

    5x5 storage unit

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    8 years ago

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    9 years ago

    I originally gave this place 1 star but Rob, Robert and Mark changed my mind. Thank you for the great customer service.

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    11 years ago

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    10 years ago

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    12 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    Review Highlights - Extra Space Storage

    The manager, Josh, who helped me out in person was super helpful, efficient, and friendly.

    Mentioned in 3 reviews

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    Extra Space Storage - selfstorage - Updated June 2026

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