Need a small 5'x10' storage for a few months. It has to be close to our home…read more I called AAA and met with manager Barbara she was very informative Explaining the hours and rules The property is secure with cameras remote gates super clean. I going to sign a monthly contract Storage in OC is expensive but glad AAA is here for us

I am a returning customer, so this says it all! I needed a storage facility again after using AAA…read moreQuality Self Storage before, and I didn't need to think twice. This facility is outstanding! It is clean, safe and secure. Another reason for returning - - Barbara! She takes care of every need or question with efficiency, kindness, and a smile.

Very helpful sales people Looks very clean and safe…read more Very reasonable prices I can't believe the have bathrooms In each building and clean Such great Experience.

The customer service at this facility is terrible. They attempted to raise my rate twice almost at…read more3 months exactly citing being close to capacity. I saw open storage units and almost no one there where I accessed the building. I spoke to a gentleman who claim he was the manager, Emily seems like a fake persona to lighten their image. I would not recommend doing business here.

Follow Up; US Storage has contacted me about me review. They admit it is their mistake but, they…read morewant ME to fix it. involves contacting and sending documentation to three credit companies with documentation. Also they want ME to deal with THEIR collection agency. So I called them, they could not care less about me, my credit or the mistake. they told me to email documentation, and it might be resolved, but can't promise when. Understand there is Zero customer service, no one at US Storageyou can talk to: Billing? Customer service? help? Nope all you can talk to is property manager and he has no one to call of any importance. did I mention I have been here over ten years?

When we moved to the area, we had a lot of items that needed to be stored outside of our home. We…read morecalled around and spoke with different representatives from various storage centers. Not knowing which one was best for us, we decided to stop by US Storage Center to see what they had to offer. US Storage Center(s) is located off of Moulton, in the city of Laguna Hills. There is a small office outside of the gate and a few parking spots to accommodate guests. A large gate is located to your left and you must enter your passcode to enter and exit the property. We asked to see a small unit because we really didn't have a lot to store. The unit was the prefect size because we were able to fit all that we had inside. Initially, we paid around $80/month through a promotional offer. However, there was a gradual increase more often than we needed it to be. The unit itself was clean. All that I had to do was place my own lock on the door and pay the fee monthly. There is a bathroom that was always open and was pretty clean. Someone was always nearby patrolling the property, so I always felt safe when I stopped by. I could come in any time before 7AM and 7PM to access my unit. If you were there after hours, you had to call a number and pay a fee for them to open the gate so that you could exit. US Storage served its purpose. I had a clean location where I could store my items. I never experienced a break in at our unit. They always had little stickers that were placed on our locks to show that the area had been inspected. The only reason why we moved all of our items out was because we kept getting a steady increase to our monthly storage fee. We started out paying around $80 with their promotion, but it was slowly creeping up to almost $200 for a small unit. It was a monthly expense that we didn't want to incur any longer. We ended up donating most of our items to Goodwill and kept the items that had sentimental value. Would I recommend US Storage Center to others? Yes! Just expect your rental fee to increase more often than you had expected.

This place is well kept, and I really like the service Bill provides when necessary. It's a storage…read morespace, so I usually unload and leave. However, the front desk is always attentive and willing to help. It's a very clean area.

Professional service. Was given several options of units with great choices. Friendly and…read morecommunicated. The customer service was excellent!

AVOID Public Storage -- and take the positive reviews of this location with caution. I'll explain…read morewhy later in this review. This facility can increase your rent dramatically and without meaningful limitation because the contract allows them to do so. In my case, rates nearly doubled with little warning. If your payment is even three or four days late, expect repeated calls and text messages. If you fall behind by roughly two weeks, they will lock you out of your unit -- even after already charging a substantial late fee that can average around $40 depending on unit size. In my opinion, that late fee alone should be sufficient consideration to keep the unit accessible. It should take a much longer period of delinquency and a clearly demonstrated pattern of neglect before someone is denied access to their own property. They will also cut your lock at the earliest opportunity and replace it with one of their own. Once you finally catch up on payments, you are effectively funneled into paying additional money -- over $20 in my case -- just to purchase one of their replacement locks and regain access to your belongings. Another major issue is the timing of their reviews. Customers are encouraged to leave reviews immediately after signing up, which helps explain why so many ratings appear positive. Those reviews often reflect only the initial signup experience, not the reality of dealing with the company over the medium or long term while your possessions are effectively being held hostage during disputes or late-payment situations. For military personnel specifically, I strongly recommend looking elsewhere. In my case, repeated messages to management requesting that my account be converted to an active military account for a modest discount were ignored entirely. SPECIAL NOTE TO MILITARY MEMBERS: when researching storage options, ask companies upfront -- BLUF -- about military accommodations, lockout policies, rate increases, and protections for service members so you do not end up trapped in a predatory arrangement. I have personally experienced problems accessing military equipment because of these practices and policies. Yes, technically these actions are permitted under the agreement you sign -- but that does not make them reasonable, customer-oriented, or ethical by ordinary standards. The company appears to rely heavily on contract language that gives them broad authority to operate far beyond what most people would consider fair or proportional. Frankly, you may be better off renting garage space from a friend or pursuing another private arrangement. Military members should also look into MWR or NTS storage options, even if they require driving a greater distance. In my opinion, those alternatives offer far better protection, accessibility, and peace of mind for Department of Defense equipment and personal property. Stuff you may need to access in an emergency protecting the very people who are gouging you.

Y'know the place itself is just another storage facility, but this review is for the…read moremanager-on-duty, Guy! He is why I rented here. Initially I was going to cancel through their call-center; they're pretty bad actually, but Guy rectified the situation & kindly explained everything to me in detail with true concern. He saved the rental & my day! Lose him & y'all are in trouble. Thank you Guy!

Location is rarely staffed, impossible to check in if you forget your details, and impossible to…read morecheck out of your space in person. Units have large gaps in security around the ceilings and items in storage get damp with flooding. Evidence of Rodents with walls and boxes chewed.

I do not recommend this location or business. I started paying my unit in 2018 at below $70 a month…read morewithin 4 months the price was raised. I now pay over $230 dollars a month for the same sized unit?!?! While they continue to have deals for new customers at low rates just to hike up those rates when you have your unit and don't want to go through the pain of moving your stuff yet again. I definitely urge caution when getting a unit with Public Storage and watch the price increase time and time again for no reason what so ever.

Just want to let everyone know how nice the people at Save Most Self Storage are. If you get a unit…read morethere they promise not to raise your rate for a whole year. Yay!! The manager's name is Pernilla. They have been there for 50 years

You absolutely cannot go wrong with save most! Great customer service super friendly. They had…read moreexactly what was available when I called to ask for prices they gave me a few different options and they also help me fix the storage unit that was most convenient closest to the stairs! So if you need a storage unit, we small 10 out of 10 recommend !

I've been using this facility for both my RV and a personal storage unit, and I can't say enough…read moregreat things about it. The property is spotless, secure, and genuinely climate controlled -- not just "advertised" that way. They actually maintain a consistent, comfortable temperature year-round, which makes a big difference for protecting your belongings. A huge shout-out to Adrian, who goes above and beyond every single time. He's professional, friendly, and truly takes pride in keeping the facility running at the highest standard. It's rare to find someone who cares this much about their customers and the property. If you're looking for a clean, safe, and well-managed storage solution, this is the place. I highly recommend it to anyone looking for peace of mind and top-tier service! Thanks

Nick has great customer service. The place is extremely clean, easy to navigate, and has large…read moresmooth rolling carts to move your stuff. Be careful that the cart does not roll away from you in the parking lot because they are on a hill towards the front of the facility. It is worth that factor because it is so nice there.

I had the pleasure of working with Ghizala at the Public Storage Hughes location in Irvine, near…read moreLake Forest, and I cannot recommend her enough. I had been searching for a storage unit in the Irvine/Lake Forest/Laguna area and spoke with her directly. From the very beginning, she was professional, kind, and incredibly helpful. What stood out to me was her thoughtful follow-up--she checked in about a week later, but in a very courteous, non-pushy way, just to see if I was still interested. That level of care and customer service is rare and truly appreciated. Not only was her communication excellent, but the prices she offered were also the most reasonable I found after doing quite a bit of research around the area. The facility itself is top-notch: large, clean, safe, and very well-maintained. Ghizala took the time to explain the entire process clearly, which made everything stress-free for me. If you're looking for a storage unit in Irvine or Lake Forest, I highly recommend visiting Ghizala at the Hughes location. She goes above and beyond to make sure everything is taken care of. Thank you, Ghizala, for making this such a smooth and positive experience!

I am so thankful to be out of this place. What a joke!…read moreNothing but a hassle. Save yourself the headache and go to another place.. Every time you arrive you are followed and then asked to write a yelp review. You can't get ahold of anyone on the phone. And when I called to pay they said I didn't have an account. DO NOT RENT.

A-1 storage is the best! Incredible customer service and great prices, the property is well…read moremaintained. Highly recommended

Great customer service great facility. Highly recommended. Prices are amazing easy access.read more