The public storage at 2213 Rand road in Palatine is a great facility. Mike, the property manager is…read morethe best. He is professional, solution oriented and always goes above and beyond to solve any issues you may have! I have been renting storage space for the past 15 years and Mike has been the best property manager that I have worked with. Although this Public Storage utilizes a kiosk, fortunately Mike is still there to help trouble shoot any issues you may have.

Mike was a champ! helping me with my storage unit, I had to switch my move I date and Mike took…read morecare of it with no problem! Thanks, Mike.

Their biggest mistake was sending me an email to review them. Thanks for the reminder…read more Avoid this location if you can. Ever since Cube Smart took over Life Storage it's been horrible. First off we were in a climate control unit which is anything but that. Hot in summer and so cold in winter. You're lucky if the indoor temp is above freezing during winter months. Second let's talk about their rates. Their rates doubled in a matter of a couple of years. If you discuss with store employee it's never their problem and they give you phone numbers or emails to contact someone and they are just as non helpful as store employee. Third, if you get rid of your unit do it right before your next automatic payment goes thru. They don't pro-rate your month so you get nothing back if you leave anytime before that. We were told by the man at the counter that we have it till the end of the month but when he went back that evening to make sure it was swept out he closed out our account. I received an email the next day stating our termination and when I went to sign into my account it was disabled. It shouldn't matter it's cleared out without a lock I still rent it til end of month. So, they pro-rate you coming in but not going out. I'm sure some of those units are getting double rent from outgoing to incoming renters. He did say we could keep the lock which was nice since it was ours to begin with. I' d give them 0 stars but I'm not able to leave the feedback. AVOID THIS LOCATION.

The worst! I started out renting my 10x10 unit 18 months ago at $127 per month, and they have just…read moreraised price to $172

Wonderful team, always helpful. Facility is clean and orderly. Our unit was perfect and easy to…read moreaccess. Highly recommend the facility.

Immaculate and mind blowing facility and staff!…read more You WILL NOT FIND a cleaner, safer, better run storage facility. Brought a couple friends by last week and they were in awe. Thanks to everyone at Bruce's for a great storage experience and value!

Mike helped me with an issue very quickly professionally and efficiently. Been a customer for a…read morelong time and plan on renewing my unit also for the long haul. Thanks Mike...

I just rented a unit. I was welcomed by the on-site manager Mike who made me feel good about my…read moredecision to rent.

20825 N. Rand Rd., Kildeer, IL: Worst customer service I've encountered. Moved storage from an…read moreindoor unit to an outdoor garage unit. "Jen was upset that the dollies were used to transport some items that didn't fit on their moving truck, even though the dollies were replaced exactly where we retrieved them. When wanting to change names on a family account for payment purposes only, we were told "we don't do that". "No other unit available" to shut down one & open another. She's extremely combative, argumentative, and immature in nature when handling clients. Essentially, "Jen" did the same thing anyway by switching the primary & secondary on account. What?!!

The nonprofit I work for had some items stored at CubeSmart at this location. When we were having…read morechallenges with some of our items, the employee on site, named Jenn, went above and beyond to help us. She was so kind and patient with us. I am really grateful for such incredible service!

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

My stuff arrived wet. Was overcharged to get everything wet. If you're moving to the ocean then…read morethey're your guys.