Update on the stolen trailer. It was actually 13 months ago the trailer was stolen,WOW which I have made all 13 months of payments.always paid on time. and all 13 payments were accepted for a trailer that wasn't there and had someone else's trailerin its place.MY space was occupied so they were collecting double rent on a single space.on top of it all WOW. i've contacted corporate,waiting to hear back. I'll let you know read more

Customer service is terrible, my unit was broken into a couple weeks ago or so and nobody really seems to care, they stole at least $3500 worth of equipment from my unit and they just act like this happens every day. Shopping around for a new storage, luckily I have insurance but theirs so many items that I had that are not replaceable. read more

Daniel was very friendly and helpful over the phone, especially since I couldn't come in person to extend my rental. He was transparent with the pricing, had a very positive attitude and made it a great experience overall. Their facilities are clean and spacious, too. I recommend this storage facility! read more

I had a unit at this location for almost two years and would highly recommend it. Safe, secure, super clean, and friendly management. read more

Extra Space Storage - Self Storage Near Me - Las Vegas, Nevada

Super friendly and helpful staff. The facility is kept very clean. Very accommodating to our business needs with multiple units. Great hours and easy access. Best storage facility I ever used. Highly recommend! read more

Debbie made the experience fun. She was kind, knowledgeable and extremely helpful. Also Megan was fantastic as well. They make paying your bill fun. So thank you Debbie and Megan you're the best! read more

I've never been compelled to write a review before, but Debbie at Extra Space Storage on W. Charleston Blvd in Las Vegas left me no choice! After a tough few weeks, I walked into her office with a scowl, I needed assistance with my account and was not happy about it. But then....Debbie transformed my day with her exceptional service! With empathetic listening, and expert problem-solving, she exceeded my expectations - not once, but TWICE! The next day, at an inopportune time, I foolishly locked myself out of my unit. Debbie swiftly came to my rescue, despite a busy office. Thanks for having some "Extra Space" in your heart for me, Debbie!! 10/10 .....Other than that the carpets in the elevators need to be replaced but Debbie said that should be happening soon. read more

After my storage going up $80 to $90 in a couple months of having it, I did give them a call back & Debbie was super helpful!! She definitely deserves all the good reviews, she made sure to give me a call back till I was satisfied with her service! Thank you for being so patient Debbie and a awesome communicator. read more

Clean, fast and efficient. Kevin, the store manager, was extremely;y helpful in me choosing Extra Space Storage. He gave me all the info and numbers and showed me all my options. I recommend them highly! read more

Sarah was very helpful and friendly . If you need any storage cone see her

Debby has been a big help when is came to my storage on 5801 W Charleston Blvd. She took the time to help me with any issues or questions I may have. Her customer service is amazing. read more

Customer service was awesome Megan was really helpful and patient the place is really clean very different from from other storages I will definitely use them again if needed and I highly recommend them... read more

We came in today and was provided EXCELLENT customer service by Ms. Deb. She was very helpful, courteous and nice. We really appreciated her professional advice in determining the right size unit needed and her sweet & courteous attitude while still showing professionalism. read more

Susy was very helpful and super sweet. Greeted us as soon as we walked in and made this a seamless experience. Thank you !

We have had a storage here for over a year. We recently got a new facility manager and at first I didn't understand why she does things the way she does. But after a few times butting heads with her, I understand and appreciate how she does things. I would like to see a key pad for the restroom. And since the heat hit, it's really uncomfortable to move anything. It was a lot cooler before. But things in her control she's rocking it. read more

The unit itself is sufficient for my 1 bedroom items and miscellaneous boxes. Debbie helped me out during a time of hardship and her professional ism was greatly appreciated. read more

Awful location. Had my unit ransacked and personal items stolen. Better off throwing your personal belongings away rather than keeping them here. STAY AWAY Edit: State of the art security is I'm assuming the few cameras you have on the outside of the establishment. Yeah still haven't gotten my belongings back and no ones been caught. As I said before avoid this awful establishment. read more

Kaitlin, the very friendly & professional employee set me up with a groovy plan, options & ideas to consider! She was very patient with me as its been 30 years or so since i last used public storage facilities! This location on Charleston is very convenient & extremely affordable, thanks to her guidance! Need more front office pros like her! I rate her G for GROOVY! freddie walker aka Dr Pronoun, Grammar Surgeon & Groovy GeoPolitical Guy! read more

The property is clean and well-managed. The staff there has been helpful with my storage needs. I have no complaints.

Went in to get some pricing. The customer service was great. Angela really helped me out and was very friendly.

it's affordable and excellent customer service ...just when you need it most the transaction went so smooth and easy

Terrible facility!! Your belongings will be damaged or stolen from this property. The only reason I came here was for the value but I guess you get what you pay for. Corporate is a joke and will do nothing to resolve the situation. Please do yourself a HUGE favor and DO NOT RENT FROM THIS LOCATION! I would give a -20/0 if I could. Absolutely frustrating!!! read more

Constantly increases monthly rent with no reason. Dirty, smelly, disgusting environment. False advertising of air cooled units that are not cooled at all. read more

Good, very clean and cozy place, staff very friendly ad helpful. Only one thing I didn't like - they advertise one price per unit online, and when you come, they say you have to have Insurance at least 10 bucks per month.... so its make they's price not very competitive after all, because if you need just a small unit, ten bucks is 1\3 of total price... read more

They raise rates multiple times a year and do not communicate through emails so if you move by chance you won't be made aware a raise is happening until your bill comes out. And I'm not talking a few dollars, Im talking $50-100 more. They could at least give a courtesy call. My bill was barely $100 when I first got it and is now pushing $300 less than 2 years later. Would not recommend unless you are in a bind and don't intend to keep the unit for an extended period of time, but even then I still WOULD NOT RECOMMEND. read more

Upon leasing my unit Madison the manager on site whom helped me was very helpful, honest, and showed excellent customer service. She seemed to be extremely busy the day I came in but was diligent and able to handle all the pressure well. I recommend if your looking for a trustworthy and safe storage facility this is the one. Thanks Madison read more

I'm very impressed with this location. The manager Patti is phenomenal! She should give lessons on great customer service! I highly recommend renting a unit here. Its clean, secure and the staff are outstanding! read more

There you go I hope you at extra storage space the one on w charleston are happy now I moved out now you will have really nothing to do find someone else to worry how long thay are there even if it store hours 6am to 10 pm just want to thank you guy its work out better then I thought bye bey read more

Very poor customer service. No one returns calls and and those that do are there to simply "pass the buck." read more

This place is very unsafe! I stored my RV there for 3 years and have had it broken into 4 times! Shame on me for not moving it sooner. Police reports had been filed. The last time I had requested the district manager to contact me 2 different times and I have still not received a call. One of the gates has been out of order for months! There managers have a high turnover rate which speaks volumes to me. They do not care about your properties safety. Oh but don't worry! The whole place is getting a fresh coat of paint! Save your property and move to a safer unit!! read more

I called to find out about moving supplies the person on the phone was super friendly and helpful. If you are wanting trustworthy customer service then this is the place to call and use them for your moving packing needs! read more

I have a personal unit here and my company has 2. I have nothing but good thinga to say about this place. Always clean, helpful, and on top of it. Very happy read more

Excellent service, friendly staff, clean facility. If your looking for storage this is the place. #breastcancerawareness

I'm in the process of moving and needed to find storage to put my things in for the meantime. Went to Public Storage before I found Extra Space Storage and it had a really strong odor throughout their facility. They definitely didn't keep up with it. Jacqueline is such a sweetheart. She was very nice & welcoming since I first walked into the door, very polite & made me feel comfortable right away. I love how clean Extra Space Storage is. I'm very happy with my decision to rent here. Thank you so much! Will be referring you guys. read more

Extra Space is amazing...helped me with all my needs!!! Jason is great!!! Have been with them for awhile at a different location and they made transferring easy!!! read more

I actually just signed up a few days ago, and I inquired about the AC because I realized it wasn't working while I was getting a tour. I was told the company had not turned them on yet for the year. The initial reason I went with this storage facility was because of the AC units. Today it's about 20 degrees hotter during the evening then it was during the day when I signed up. It's about 110 currently in the facility. There are two couples that have there kids here waiting, and another couple who has a baby. We are all sweating, and all trying to figure out the same thing. Why are we paying for a Storage unit that is not producing what is advertised. I'm not really sure what to do. I tried calling the store manager, but I was unable to get through. I'm going to try calling corporate, and if that doesn't work, possibly the news. The worst part about this entire thing; most people hardly check on their storages but maybe a few times a year. They would never know why some items may possibly become damaged. read more

Jacqueline was so pleasant and a pleasure to work with and so accommodating. A+++ for guest service.

Jackie was wonderful. Very helpful and nice. Place was very clean and smelled of honeysuckle on warm spring day

If I could give this a negative star I would! We wanted a covered RV space with Extra Storage but there were no spaces our 5th wheel would fit, so we took an uncovered, slanted, by a wall sticking out "space" (& they charged us the same amount as the covered spots) with the promise of a covered spot as soon as one opened. We rented in August 2014 & I called once a week to see if any spaces opened (plus we were FIRST on a list for anything that opened we could fit into) January 2015 we were at our trailer on a Tuesday & were told a space we requested was being vacated that Saturday, we told them, AS THEY KNEW we would definitely take it & the employee took our name & said he'd call us that Saturday when they vacated to come rent the space. Never heard from them, they were closed on Sunday so I called Monday to see when we could come do the transfer of space paperwork - then was told the space was already rented out, that someone rented it on Saturday! We rent 2 units & an RV space, were waiting for 7 months to rent a covered space & they rented out one WE HAD TOLD THEM WE WANTED 5 DAYS PRIOR & they just said "there's nothing we can do about it" - so WE were kicked to the curb! We are now moving to another RV storage place AND moving our 2 units from Extra storage. That is NOT the way to do business Extra Storage!! AND I looked into their other reviews and sooo many bad ones, guess I should have looked before we rented! read more