Made a reservation over the phone through another location and they confirmed. I was there within 5…read moreminutes of speaking to the person that made the reservation and they were on lunch when I went there. No one was there and the doors were locked at 1pm on a Monday. I guess you can try to rent from them, will they be open? It's a gamble

Storage one lo mejor está Todo muy limpio siempre el personal es muy amable la seguridad es…read moregenial un lugar muy confiable para guardar tus tesoros y los precios al alcance de tus necesidades gracias storage one

Jeanette was amazing. Went to see her for pricing on a 10x15 drive up and she was extremely helpful…read moreand we did get a unit from her. She was great !!!!

First time needing a storage and did some shopping around. Not only was this place a way better…read moreprice by a whole lot, but their customer service is impeccable. The facility is new and convenient. The two ladies at the front were extremely thorough and just genuinely nice people. Thanks for such a seamless experience.

I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

So far so good, just signed up today, Darrin and Elvi very friendly, Elizabeth at answering service…read morewas very helpful

So here's the story, ready? Lol Wife and I made a…read morereservation with U-Haul for a 26ft truck. Needless to say they said we can't promise you we'll have it at the location selected nor guarantee we'd get the truck we reserved. Then changed locations in us 3 times. So I called Penske to get a quote. Not only did we get a great deal that saved us like $200! So my pick up location was Golden State storage off S Grand Canyon. Walked in and was greeted right away, even by their cute little pup lol. Darin made the process simple and was in and out. Showed me how to use everything as it was a new model of truck. Returned the truck the next day and was late by 7 mins! Penske charged me for another day and another day of insurance!! Darin called right away and got it all waived. Great going beyond for a customer. So if your in the southwest area, I highly recommend this pick up location and use Penske!! The storage facilities looked very clean and up to date as well. Thanks Darin!

My storage unit was burglarized. Started our rental in November 2022 and downsized to a smaller…read moreunit September 2024. We returned to add more items to unit on 5/22/25. Our key would not open our cylinder lock. Had to have the onsite manager to drill the lock out. Onsite manager said there were burglaries in November and December 2024 and 1st quarter 2025. Burglaries included drilling out locks and replacing them with another lock. Burglaries through an adjacent vacant units to cut through the wall. We have over 10k of items stolen. Asked the manager why are there no cameras in the hallways and key pad accesss to the building. Corporate does not do it. Spoke with the district manager, he said it will be too expensive for the items and will keep you storage units rental lower (That's another conversation on rental price increases). I found another storage facility nearby that has cameras in the hallways and keypad access. The have twice a day lock checks. We decided to rent with them. Also, why is there no system in place to notify storage renters that there has been burglaries. Manager did say that there was a burglary close to our unit. Today, 5/31/25 - we went to our unit to move out. The key would not turn again. The lock cylinder was jammed. Our unit's roll up door was kicked in and was off the track. Fortunately, nothing was taken this time. With all the reported burglaries, Cubesmart should take action on minimizing the burglaries.

There's a lesbian woman that works here that gave advances to me and it seemed as though once I did…read morenot respond to those advances, she used her power. I was going through a lot personally, and this was holding nightgown that my grandmother passed away in a Christmas ornament that she had made after my brother passed away on Christmas at four years old basically just mine and my daughter's whole life. I paid late sometimes cause I was dealing with a lot mentally. I was about two months behind. I tried to come in three times to pay. I came on off days eventually I connected with her. I paid the minimum payment and she convinced me to pay the rest before my auction date. She said I had time. My storage along with other got broken in to. Something didn't seem right. Nothing was missing. well I came way before that date and she told me my stuff had been auctioned off so I had the sense to Google what she was doing and basically the storage facilities will pretend that your storage got broken into so they have every right legally if it's overdue to auction it off even before the due date. Which is what she did because somehow the person that got my storage was able to bring back wet pictures and journals. A month later. See when I told her it was just old things from my grandmother. Her eyes got his biggest saucers only owed like 200 and something dollars and I lost things that were irreplaceable in haunt me every day of my life. You are a horrible person. You scammed the system knowing I was going to be removing my stuff soon. You used your knowledge to help someone get things that had no value. I'm sure benefiting you in some way. You're a criminal. You knew I'd pay and remove my stuff soon. So you lied straight to my face and used the system to your advantage.

Had been a customer for a few years. Went to unit a couple of weeks ago and found that it had…read morebroken into. Thieves didn't even break lock, but were able to get into unit via small crawl space above garage door. Items broken, boxes opened and belongings sifted thru and thrown about. Office attendant was no help, suggested we email manager. Interesting how office attendant mentioned the crawl space as possible entry. Emailed manager and got no response. Have since vacated unit. VERY disappointing experience. Storage buyer beware.

Clean facility and helpful staff. I don't worry about my belongings - I know they're safe and I've…read morenever had any problems or issues.

Storage One is clean and safe and close to my residence…read more Todd the Owner/Mgr is Absolutely Amazing!!!. He is always extremely Professional, always Friendly and upbeat. James his office Partner is always professional as well as and friendly! I deal with Todd most of the time and I can say he is a great asset to the company! He never fails each month to see a smile on his face. Storage One is the Best!

Prices continue to climb. And my stuff in storage got all dusty and dirty. Everything must be…read morecovered completely or it will get ruined. That said, if you cover your stuff and you are good with prices.....the staff was always friendly, and the gates were open during convenient hours 7am-9pm.

Went from paying 96$ to 176$ in 6 month for a unit and don't even warn you either ! Very much…read morescam..

Alyssa is amazing. She's helped us with 2 units so far and has been fantastic to deal with. She…read moreresponds without delay and takes great care of us. Thanks for her, we have found it really easy to rent storage space at this location and highly recommend it to others.