Absolute garbage facility. Rent was raised twice in a few short months for no reason. Moved out and forgot to leave keys since i hired a mover. Scheduled the move out 2 weeks in advance. Immediately called to let the property manager know i forgot the keys. i was told by their property manager (whose name i will leave private) that as long as they see my unique code used on the call box and that my unit is empty, they'll move me out and not to worry about returning the keys. I even offered to bring back the keys and was told it's not necessary. I am now being hounded by public storage to pay not only a month of rent AFTER i moved out, they're stacking monthly late fees on top of it since i didn't return the keys. They clearly didn't do a check out inspection when i left, or they would have called me and told me i needed to return the keys. Their new office "manager" is extremely rude and kept telling me she's new and she's just the messenger. Instead of helping me resolve my issue she sent my bill to collections. . She kept telling me the worker gave me the wrong information and i do indeed owe them this money. This is outrageous because they're letting me know almost 2 months later that i do owe them, even though THEIR employee misinformed me. Yes i understand this is on my contract, but that's why i CALLED TO SPEAK TO A MANAGER who assured me it was not an issue. It is not my fault in any way that your manager misinformed me, i would have brought the keys back that day. I spoke to the collections office and told her what happened, she said she does not feel that this is fair and she will take notes. Since then, i am not getting CONSTANT texts from public storage asking me to pay my balance. If they already sent me to collections, there's no reason that they continue to harass me instead of having the collections agency take care of it. Why would i ask a manager something, be told to disregard it, and then be charged and sent to collections? Absolutely disgraceful experience and I will never use public storage again. They are dishonest thieves. read more

So confused on why someone would call me to confirm my appointment left a voicemail and everything I call her back and we speak and I confirm my appointment at 4pm . 4pm comes around and there is not even 1 person at the office it's locked as if their closed . Very unprofessional and weird , if you didn't want the business you shouldn't have reached out in the first place. read more

Public Storage - Voicemail left - Self Storage Near Me - Las Vegas, Nevada

Amazing service! I had a situation where the handle for the lock was stuck for my unit, Adamaris was extremely helpful in resolving the problem for me, she helped me schedule out a day to get it fixed and got the lock handle replaced. She walked out to the oppesite end of the facility in the pouring rain. 10/10 service here, I have 3 storage units here and i appreciate their care. read more

Public Storage - Pouring rain, helpful Adamaris! - Self Storage Near Me - Las Vegas, Nevada

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The gate never opens it always has issues it's 5/2/25 and it's 6pm and the gate won't open at all and one to help out

Martel supplied me with excellent service today. I highly recommend using this storage company. Very communicative and reliable. Would definitely recommend. read more

This place has bed bugs!! I was visiting the storage they reserved for me and as I lifted the garage door I see this flat body bug crawling slowly into the bottom crack of the wall- I KNOW what a BB looks like, they have a very distinct look!! I'm completely disgusted. I'm now forced to throw away my furniture. I've been to waaay better storages spaces in Las Vegas. Only reason I got stuck with this one is because I needed a temporary 5x10 storage space last minute when I hired movers and this was the closest one I can find with "good reviews". So deceiving!! The floor is made of cheap construction strand wood in my storage and had damped spots too- I wouldn't be surprised if they had a termite problem. Smh!! Mind you- these bugs I mention thrive in climate control!! This place needs to be Shut Down!! read more

Public Storage met all my needs. Jerry in the office was great. The location is perfect. Thank you for being there for me. read more

Just got a storage unit here yesterday. The manager Mark is very friendly and accommodating. Late night access is important to me, and though their gate hours end at 9pm, Mark said he could give me after hours access if I call during business hours. That's very important to me. The location of this place is great for me, too, not far from the strip (about a mile from the Rio). Very cab-accessible if I find myself in Vegas with no car, or even a walk if the weather is OK. I reserved online and will be able to manage my unit online. Necessary. On top of meeting all of my requirements, they were the cheapest in town. I got lucky, in that they had a drive-up 10'x20' that was empty for 3 months, so they put it up for $77/month. That's a steal as these size units go for well over $100/mo. everywhere else. On top of THAT, they only charged me $1 for the first month (+ $22 enrollment fee). About the only bad things I can say about this place is that they don't offer a free truck on move-in (though $1 for the first month is essentially the same thing), and the manager rejected my lock and told me I'd have to buy a much stronger one. It's MY lock, so I should have final say, but I guess I'll take the extra security... read more

if you're unable to pay your bill you have 4 day's to move your property or they'll keep it. company policy. corporate number 818-244-8080, but the could care less. read more

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Martel needs a raise. I came in just looking for prices, but it was almost effortless for him to help me out and convince me that this was the storage for me. He was extremely professional & knowledgeable. Not many people go the extra mile to make sure that I was a satisfied customer and that I felt like I was investing my money into a place that would protect my things like his own. Martel did, & he cares about this company like it was his own. read more

I made a reservation 130pm and told them I may be late. I girl to the place I say 150pm and then lady tell me she is on lunch and that I would have to wait until 3 pm. She had bad customer service and the company did nothing to help. Tried to go to another location and the rate was different. Moral of the story go to extra space storage. They're cheaper free first month and no hassle. read more

I needed something quick and easy to store my furniture in for a few months and i found exactly what I needed! Super easy acces

Wonderful service, courtesy, effeteness! Good location, safe, organized. Thank you so much, Glenda!! read more

What a great experience! I'm not sure what exactly I expected, but the team & level of customer service was a huge blessing. From showing me how to operate all the codes to showing me the unit & how to lock up. The space itself is great, dry & bigger than anticipated. read more

1 dalor first month read the fine print it's more like 60 when you lay fees for set up and 15 dollars insurance you have to pay extra each month I sure the meager heard this alot but she nice Its not her fault when I had a payment problem from there website though I ended up pay I g 45 more for one month best you pay there or call her over the phone read more

Beware this location has NO CARTS! With this size of this location you would figure that they would have carts available to help assist with moving things around but that is not the case. Apparently they had one but someone stole it and too cheap to provide adequate carts for customers. read more

do not store your stuff at the public storage on arville st!!! my unit was burglarized and the storage facility doesn't do anything to be helpful at all! i had a 10 x 30 unit that was full and everything was taken! they dont care about your stuff at all! the facility lacks proper security cameras and security to safely store your items here! when i moved in and till this day the girl justine in the front says there is cameras that see our unit that we dont see??? my unit was completely cleaned out and a new lock was put on and to me seems like they could have mistakenly put it up for auction! they dont check the locks regularly and put stickers like other facilities. no answers have been given! i will be getting a lawyer & would appreciate to hear back from corporate in regards to failing to store my items safely properly! take the items you work hard for and store them elsewhere. read more

This place was amazing! Keona runs this place and she is awesome! I must have called 5 times to get everything arranged. I was in town from Denver and needed a unit for one month only to store what I bought at a convention. Every time I called and needed something she never got upset or short. She was just professional and happy to help. The reservation process was quick and easy which was great bc I was short on time. I requested a unit closest to a loading door bc everything was so heavy. She happily accommodated me. Very happy with my experience. I would recommend a local or out of Towner with needs to hit this place up. read more

Lisa White was amazing today, she's covering this location! She definitely provided amazing service, although it was hot outside she still made a second trip out to the units to show us a different storage size, so that we were able to make a final decision on wether or not we wanted the 5x5 or 5x10! A 5x10 is great for those who have just a couch and a couple of boxes. Other than that we had a nice experience! read more

Great staff, easy to work with and clean facilities I recommend everyone to use this location

The wroste place ever. They dont Cade at all about the place. The roof due to wind it tore up. My unit has so much water in it due to the rain back in April. Niw with May almost over the roof still not fixed its rain 3 times heavy since then I'll let you do the image to all my furniture kids clothes toys things my great great grandparents made gone cant replace. If I could the ins. Would even pay if you dont have receipts. Anyone in the world after a few months unless warranty items toss there receipts after maybe a month so shit given to me by friends family as gifts oh well take it in the ass. This place is SHIT....oh the roof still not fixed. Yes friendly staff shit for owners read more

0 stars The worst service in my life. They are very irresponsible. Jasmine is very defensive. A nightmare. read more

amazing service the app makes life super easy and it was easy to find unit price was good too

Terrible customer service!!! Do NOT GO HERE!!! I rented a truck to move out of my storage unit. When I got there the manager told me "the gate is broken and Im leaving. Im not doing overtime" As she chained the gate closed. I had to wait 2 days for them to fix the gate. THEN rent and pay for another truck to move. Not corporate phone number was given to me.. nor is there one available on the website! Just got stuck paying for a truck TWICE! Go with another company to trust your belongings too. read more

I'm sure she gave me a different name but "Ashley" was so rude and horrible in the phone that I wouldn't even dream of renting a space from this place. The manager that I had originally reserved the space with was great but this girl was enough to drive me and my business away!!!! read more

Mark is wonderful! Thanks so much for giving me the most convenient unit as well as being so patient with me. If anyone ever ask me what does customer service mean to me if say Mark from Public Storage! Thanks so much, Unit 003 read more

Approximately 10 (!) storage units were broken into at the Public Storage Arville location during mid-August 2013. My unit was one of the units broken into (~at least 20K loss). Burglars apparently had no difficulty forcibly opening unit doors in spite of double locks. Astonishingly, there are NO INTERIOR SURVEILLANCE CAMERAS. Thieves are free to open as many units as they have time for as there is NO SECURITY at this location. All you need is a gate code and you're in. Grainy surveillance of tenants entering and exiting are probably not much help to investigators and certainly not a deterrent as the thieves had free reign at this facility. Worse than my loss, was the flippant attitude of the district manager who essentially maintained that "thieves will be thieves" and dismissed a SOUND SUGGESTION of interior cameras ("too expensive"...what she really meant: LESS CORPORATE PROFIT). The ONLY thing this location has going for it is the personable manager (Mark) who actually gives a shit about his tenants. (Perhaps Mark should be district manager?) Do NOT store your valuables at a Public Storage unit! Don't do it, don't do it, don't do it!! read more

Great storage . Professional friendly service . Definitely recommend to everyone . Confidently located . Great prices

Tried to call and speak to the location about getting side by side storage units. The "reservation" number you have to call (which is off site) has the rudest people (and yes, I called twice because I thought the 1st girl just must have been rude). Based on the nasty tone, angry answers and poor customer service I wouldn't dream of renting here. read more

What a great experience today ! Glenda was the nicest person and very helpful. She knew exactly what I wanted and needed and had me in and out in no time. I'm happy I chose to store my stuff here. I highly recommend this place .. thank you Glenda read more

Everything that i read here about Mark is very much true. The customer service he extended to me is bar none amazing. I will recommend and use this storage as long as Mark is here!!! read more

Excellent working with Mark, super easy during a stressful time moving. Went out of his way to be accommodating to my late night schedule. As far as the units are concerned, pretty standard operation. The elevator always works which is a big deal when you are hauling furniture. Would recommend to a friend. read more

Our experience in our dealings with Mark were outstanding. He is professional, helpful and super super nice. We ended up renting from Mark due to his outstanding customer service. I highly recommend renting from this location. I guarantee Mark will take great care of you. Urban Underdogs read more

Thank you very much!!! Mark. I was at this location 2 weeks ago and Mark made my moving day super easy and pleasant. The storage was clean. Mark was helpful in every aspect and very friendly. I strongly recommend this Public Storage location. From storage # 49 read more

I met Leala she was so awesome down to earth, her customer service definately catered to all of my needs the pricing was reasonable facility was standard but it worked for me I would recommend this location she made my first time renting a storage space easy thankyou again Leala, also met Mark he was just as helpful good people work for this comapny read more

This storage gave me a great deal! Mark in the office was so nice and approachable. He's awesome and was very helpful. I recommend this branch to everybody who wants great service. read more

Mark showed me around, and was very accommodating, willing to end his lunch break early for me. Thanks Mark!

I don't normally write reviews but I was extremely impressed with Glenda.. The service was second to none and Glenda made it very simple and looked after me better than any storage facility that I have used in the past. read more

others to store their belongings.. the only thing I don't like is that the want u to buy insurance but they do t have any cameras on the inside storage units.. they need to have the whole property with surveillance.... read more

Just rented a 10x20 unit from Mark the manager yesterday and it was one of the best experiences I've ever had with a storage unit. I made on online reservation at 7am and he promptly called me at 9:30 (which is the moment his office opened up) to confirm the rental with me. When I arrived he walked me over to the unit which was in pristine condition. The walls were solid and bolted to both the ceiling and the floor. Which is something you'd expect but you don't always get. We walked back into his very nice air conditioned office and discussed taxes, fees, and insurances and after 51 dollars I had a new storage unit. read more