Great property and value but this is really a review of Jennifer. Who is a true hospitalitarian one of my highest compliments. She was collected helpful and informative. Kind and thoughtful she helped us find a locker and then went above and beyond to help us decide on a wine locker. Jennifer deserves a promotion or raise. Jennifer was fast, kind, provided invaluable advice on Napa in general. I am thrilled to find a quality wine storage location. read more

Stay away from this place. They advertise one rate, but then send you notices every few months raising the rate. It's a classic bate and switch situation. They say the rental agreement is "month to month, so no problem raising your rate every so often at their whim. They really don't care about making customers happy. read more

The manager here is terrible. She would not honor a mistake made on their employee's end and essentially for charged twice for moving to another unit. Supposedly, she said their district manager knew about this situation and also did not rectify THEIR MISTAKE. Go somewhere else to rent. Not worth their lies and money gouging tactics. Very tacky and unethical. read more

Nice facility, convenient location for Napa, and friendly staff... but buyer beware of parent company's deceptive pricing practices (as mentioned in other reviews) in which they increase your rent (up to 50-100ish%) every couple of months. Unless you're OK making the inconvenient trip to hop around to a new unit every couple of months to hold onto the freshly inked honeymoon price, I'd maybe look at other options. read more

I began renting here a little under two years ago. The front desk staff are nice and the facility is well maintained and feels safe. However, the rates are out of control. I started at ~$120/month with an introductory special, so I knew rates would go up eventually once the special was over. At the beginning of my fourth month it went up to $170, which was pretty rough to begin with. Six months later it went up to $200, which wasn't great but wasn't the worst thing in the world. Ten months later and it just went up to $290, a $90 increase. In a little under two years my rent is almost 2.5X what it started. I'm sure they will continue increasing the rates as well. I will be looking for an alternative storage unit in the near future and recommend others not use any Extra Space facility because apparently they are known for exorbitant rate increases, since they like to prey on people who don't have the resources or time to just move their stuff and will have no choice but to pay up. read more

I have used Extra Space Storage for years. In the past year, they have raised rates 30%. This is cruel as moving in and out of a storage unit is a LOT of work, and to screw a customer like this puts a burden on the customer. Now, every time I get a notice that they took my payment I cringe and get filled with anxiety. It costs twice as much as a room in college!!! That's not inflation, that's cruel. I suggest, if you live in Napa County and do not need frequent access to your stuff, it is worth the drive to less expensive counties for storage. Or, get rid of most your stuff! Get a smaller unit or no unit at all. Me? I am held hostage it feels, already settled and moved in. Before you move in, purge! Also, read the contract. I was verbally told my unit was temp control from 50-80. Then, a year or so later, in heat wave, I went to go check on my unit. I noticed the thermostats were not set properly, I immediately notified staff, and they told me that 50-80 was NOT what they deliver, instead they keep it about 20 degrees less than the highs and about 20 warmer than colds. So when it is 105 outside, that's 85 inside! If you are storing wine or other perishables, this is not OK. I covered all my wine in layers of blankets to protect from temperature swings. read more

Very clean, friendly staff and very affordable! Never a problem we were able to downsize close to each unit when sizing down. Each unit super clean. Timer lights were a great convenienc. Had used this facility for almost 3 years. read more

Shady business practices. After you rent a unit a few months later expect an astronomical rate increase. Ours was jacked up $82/month claiming "market conditions" even though the advertised price on their website is still the original rate we paid. Search reddit and BBB there are many complaints about this. Even worse, they *mail you a postcard* to notify you of this rate increase--yes, that's correct, they don't email it despite the fact that all other correspondence is by email. So easy to miss a junky postcard in the mail then surprise! the next month you're charged a higher rate. Calls to the office and corporate were useless. Clearly this is their business model to increase revenue. The staff at this location is nice and all but it doesn't erase the corporate pricing scam. read more

This is a new storage facility. The place was clean and zero issues. I did almost everything online and very easy to navigate.

Booked everything online & was super easy I lost my key to my lock so they had to cut the lock, super fast process after showing ID & signing a form. They offered to sell me a lock or bring my own 10/10 read more

Management is amazing! The facility is top notch and kept clean. I can't ask for more.

What a great group to deal with! Clean spaces at a good price. Staff is responsive and always helpful. Well located too! What a difference to deal with professionals that like their job. read more

I recently visited Extra space storage to settle some issues and payment. The site manager named Jax assisted me.She was really friendly and professional in handling issues.She's awesome and very genuine to help. Thanks Jax! read more

I have had a unit here for 12 years, long before Extra Space Storage became the owner. I have been pleasantly surprised by the new owner and management. Bridgett, the new manager was very helpful and could not have been nicer helping me with new security codes and access. The place is spotless and I would highly recommend Extra Space Storage to anyone looking for additional storage. read more

I moved into this Storage facility 3 months ago. There is a front security gate with my personal pin/code to enter into the facility. I visit my unit 3 times a week. The security gate has consistently been wide open without using my security code hence all traffic can enter in. On Wednesday, August 5,2020 I went into the main office to ask why??? The gal told me it's been broken for 6 weeks! Really....what makes this storage safe and secure.?? Their is a lot of theif here in Napa and if one wanted to break locks on your unit they can and will. Not very good customer service when a very large corporation cannot keep one of their spaces secure for there customers. read more