Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"

Great storage business. We started with our travel trailer and our boat. Well maintained lot and…read moreaccessible with larger trailers. Karen, property manager has been nothing short of amazing, organized, friendly, and helpful. She knows her tenants and we decided to move our storage from another location and have everything under one business for convenience and price. Not a corporate feeling storage company that seems to be taking over all the small businesses. Karen goes out of her way to provide great customer service. Gateway is clean and recently tidy'd up. Highly recommend this location and support local long time business.

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

Best customer service and prices.Been storing with them for 2 years now and never a problem.Always…read morethere to help you.

I've had to move quite a few times in the last 5 years. This is by far the BEST storage facility I…read morehave used. The prices are very competitive, the entire lot is in great condition and I have always felt they take their security extremely serious. I have recommended this facility to a few friends and family members and will continue to!

Shout out to Christina for finally listening and understanding our situation. Thank you so much for…read moreresolving it. Excellent customer service

Love this place!!! Great convenient location…read more Wonderful person in the office. Easy online sign up. Secure facility. Great app that will allow you to open the gate without leaving your car. Thank you Kristina!!!!

This is a great facility, located right off of Hwy 29 in Napa. Great customer service, a variety of…read moreunits to choose from, wine lockers also! Restrooms available during business hours, EZ-PAY available, locks available also... closed on Sunday & Mondays... CLEAN FACILITY, GOOD LIGHTING

My unit was rented by my 47yr old daughter. Do to the fact my oldest sister past away in 7/2/25.She…read morehad a one bedroom apt. that we had to pack and then her storage unit. Both were in Capitola, CA. The unit rented at 297.00 plus 15.00 insurance. The 2nd mo. it went up above 300 something, I'm not sure because my Daughter pd it also. The next month I paid it and it 406.00mo. the amount stayed there for 2 more months. That's when I looked into other storage places. I found one 2'x3' larger for 188.00. I went to let Star know I was planning on moving by the end of the month since I'm on a fixed income. The office personnel asked why if that was my only reason for leaving, which at that time it was. She said since I was an elder and took the contract over that she could call and get it reduced if I would stay. So I did. The next month it went down to the original rent. However before the next payment was due I got an email notifying me the rent would being going up. I paid 412.00 after a 43.00 dollar discount for being a senior. So now I'm going to have to find another unit that I can afford. Also the unit is open till nine or so pm but there is no electrical outlet in or near so I can't see after it gets past dusk. Also the only restroom on the property is in their main office. So if it wasn't open I had to put everything I had been putting outside the unit back in and leave to go use another restroom. By then when your working alone it doesn't even cross your mind to go back and start over!

Alan and Barbara were a team that is second to none! Barbara helped me book my reservation and…read moreAlan greeted me onsite. His overwhelming kindness and attention to detail ensures me that I made the right choice for my storage needs. Thank you both!

Initially I was super happy with this facility. Great area. Clean. Nice manager. Super great move…read morein deal. I let them know I would be pro rating August which is allowed up to 10 days. When life happened and we needed more than 10 days, I tried calling several times during business hours to let them know. Well on 8/12 I got a bill with a nice $50 late fee. Again I tried calling with no answer. Went down there in person to talk to the manager I originally worked with. Turns out she no longer works there. $430 was how much I had to pay since they wouldn't waive the late fee. Will not use this place again or recommend.

Great prices and friendly staff. Eric is so helpful and knowledgeable. The lease process is quick…read moreand easy.

The Manager, Eric, has HORRIBLE customer service skills. I came on hard times, and was trying to…read moreget my $200 dryer out of a close to $300 unit. I wanted to just give it to them... Instead he responds with, "You should have planned better and you'll continue to accrue the $300/mo fee until auction." My second unit was scheduled for auction after one month in arrears... If you rent from them, I hope you never lose a house, lose a job, get sick, or have an emergency that makes you fall behind. THEY WON'T CARE. So much for locally community owned and customer service. I would NEVER recommend them and will now be telling people to use someone else. People come on hard times and his stance was like "too bad, loser." I'm sad to have to write this about a locally owned business. That's who I do my business with 99% of the time. But, never with this business again.