Great prices and friendly staff. Eric is so helpful and knowledgeable. The lease process is quick and easy.

The Manager, Eric, has HORRIBLE customer service skills. I came on hard times, and was trying to get my $200 dryer out of a close to $300 unit. I wanted to just give it to them... Instead he responds with, "You should have planned better and you'll continue to accrue the $300/mo fee until auction." My second unit was scheduled for auction after one month in arrears... If you rent from them, I hope you never lose a house, lose a job, get sick, or have an emergency that makes you fall behind. THEY WON'T CARE. So much for locally community owned and customer service. I would NEVER recommend them and will now be telling people to use someone else. People come on hard times and his stance was like "too bad, loser." I'm sad to have to write this about a locally owned business. That's who I do my business with 99% of the time. But, never with this business again. read more

The old manager was awesome but now theres two new guys who act aggressively and actually yelled Get The F××k out! To my wife and 10 Year old son because they were 2 minutes late to leave after having to spend 10 min having them come back to unlock the bathroom they locked which is supposed to be open until closing. I tried to speak with RMB management and had to wait 5 phonecalls and 8 days to get a call back. When i made a complaint they evicted me without even bothering to talk to me first. Ive lived in napa 40 years and this is the rudest and unprofessional business ive ever seen. They're liars and have no accountability for the way they treat people. read more

I really can't say enough GREAT things about Napa Self Storage! I have had my items there for over 2 years now & have NEVER had any issues. They maintain the property impeccably, very secure & the Staff there is ALWAYS soooooooo friendly and helpful. I would really like to THANK DAN and his Team - Megan & Kathy. Dan is such an asset to this Business, as he truly takes pride in his work. I HIGHLY RECOMMEND Napa Self Storage - and I'm a very picky customer :-) Cheers to a job well done! read more

I created a Yelp profile just so I could review this business! I've been storing my things with this company since July and I recommend them highly. The folks who work there are extremely helpful, friendly and accomodating. They act like good neighbors, which is rare in our increasingly corporate world. The facility is conveniently located and feels secure. read more

Where to start!? I was freaking out about my upcoming move so I googled a couple of self storage facilities in Napa - this was the only business with an awesome, easy to read website! The facility was so clean and safe. But most importantly the rates were the best in town - and I called ALL the places! They have a no gimmick approach that made everything so simple and easy. And the staff was so nice! I almost feel bad for not needing storage anymore! I know exactly where I'll go back to if I ever need storage again. A big added plus for me was that I was able to pay my bill online! Dont waste your time calling places - make this place your first and only stop and you won't regret it! read more

Our unit at Napa Self Storage was robbed. The criminals picked the faulty lock sold to me by management. No video surveillance on our unit. Dan was "nice" but we lost irreplaceable family photos and heirlooms. read more

Needed a storage unit at the last minute of the day . I called 10 minutes before they closed & the manager Eric said to come on in & he would wait for me to get there. I got there about 15 minutes after they closed and I was impressed that he would wait for me. Needless to say it really helped me out that day, it's great to see customer service like that is still available. read more

I was a loyal customer, stored stuff there for years. I had to move out because my unit was damaged in the August 24th earthquake - otherwise I would have happily remained. The new Manager, Eric, is great and very helpful. However, on my last day there I was treated with the most incredible rudeness by the young woman who works in the office. I don't know if she was having a psychotic break, or if Napa Self Storage just can't afford to pay for good help right now. I had planned to return once my unit was fixed, but there's no way that I will consider returning as long as that young woman works in the office. My advice: stay far away. read more

Awesome customer service and a willingness to accommodate customers needs. Would highly recommend!!

READ YOUR CONTRACT CAREFULLY! You are basically on your own if anything adverse happens. Note in your contract that you are not supposed to store anything of particular value or of sentimental value. If something happens (like the 2014 earthquake), this storage facility most likely has no insurance to cover damages and will require that YOU pay to retrieve your own belongings. If you do decide to use this facility, demand to see proof that they have insurance or make sure that you have your own insurance. In the case of the earthquake, they had no insurance to cover their own building so they forced the tenants to come up with most of the money to stabilize their own building! They claim to have no money but then they have enough to hire a team of lawyers to defend themselves. This "business" is a disgrace and treats its tenants like nothing more than a nuisance. read more

Great service. Great Price. Eric helped me a lot, he seems dedicated to serving customers' needs.. Thanks!