I rented this place intended for a month but I was charged for two months, stating they were 30 day…read moreperiods. When I came into property I found mold all over my furniture. I was told my unit was climate controlled, only to find it wasn't and on my contract it was stated it was a climate controlled unit. DO NOT EVER RENT FROM THIS PLACE. It is a lucrative business only here to exploit people using vague language and bad management practices. Update: Rick the store manager reached out to me and we discussed the matter about the mold damage. So to be clear, he and Mary are the only ones that are actually on the ground in New Orleans, anyone spoken to besides them is based in Atlanta. Here are some tips that I would suggest storing their items here: 1. Make sure you get what you're paying for and ask questions. The people in Atlanta are not here for your help but to make money. Make sure your lease starts when you need it and when it ends. 2. Get the renters insurance. Anything can happen. Just pay the $8 for the benefit of having it. 3. Talk to Mary and Rick if you have questions. Both of them are exceptional with customer service and answering questions or concerns with their policy, contracts, needs etc. 4. If you DONT get climate controlled, make sure you plastic wrap all cloth or store it properly. If you do get climate controlled make sure you get it and check it out before starting your lease. Once again, Rick and Mary are some of the kindest employees and will help you out if need be. Just make sure to read your contracts and store your stuff appropriately.

Terrible service, takes forever to answer calls. Just trying to give a call to cancel my service…read more I've called two times and nothing.

The units are clean. The staff is so helpful. I had to make a damage claim due to an AC leak. It…read morewas an easy process and I was paid in full for the damage.Brandy is awesome. She helped me move units and made everything seamless. I could not ask for a better experience.

My favorite day here was the day I moved out. Five stars for the wonderful, incredibly helpful…read moreemployees and spotless, secure storage. Zero stars for the company that owns the place and mercilessly raises the price nearly every month after you move in. I'm so grateful I had the means to get out.

Great customer service , friendly and knowledgeable staff was awesome and allowed my to see…read moremultiple units before I made my final choice

From the owner: Located along Jefferson Highway, The Storage Center offers some of the best self-storage units in…read moreNew Orleans, LA, providing a variety of sizes and flexible month-to-month rates. Enjoy convenient features like drive-up access, video recording cameras, electronic gate access, and more. Our secure and accessible storage units serve residents near landmarks such as John Ryan Stadium, the Mississippi River, and Metairie Country Club. Whether you're seeking secure or convenient storage solutions, our New Orleans facility has you covered. Rent your storage unit today to declutter your space and enjoy a hassle-free storage experience. Contact us online or by phone to reserve your unit.

A-AAAKey mini storage ha provided a great experience so far. I feel that my stored items are secure…read moreand kept dry, and my check in experience was made very simple by Alex, one of the property managers. He personally walked through the available units with me, went through my contract step-by-step, and helped me to get through the gate my first time. He also offered some friendly advice about not moving in while it was raining due to the risk of mold/mildew. Happy to be using your company, thanks guys!

I have only had a storage unit since September of 2024 and it's now June 2025. I've had two rent…read moreincreases and it hasn't been a year. It's started at $129 and has now reached $192. So, infuriating.

Let me say with all the stuff I have going on & trying to move spaces. I want to say a huge Thank…read moreyou Miss Loretta & Miss Kristen for going above & beyond in making sure i was well accomadated today, this staff at this location is the very reason why i have retained my belongings here over the years & will continue to do so for the coming years. Again Thank you Miss Loretta & Kristen for your help with everything. I recommend this location if you need to store your stuff.

Loretta was a lifesaver! She was so helpful! I needed to get the storage unit out of my name, and…read moreinto the name of the person I share it with. She didn't give up until the task was complete! It's tricky to get there when someone is in the office, but when you do, for your sake, I hope it's LORETTA!!!

Public Storage on Tchoup is a nice experience and location…read more Customer service and my email said move in was $25 I had to add insurance and a lock to get me around $60. Sounds like false advertising to me but the worker explained that I would get the first month for only a dollar so since I plan to stay a few month's it sounded more like a bargin. We were luck enough to get one of the last 10x10 drive up unit's available at the time and the place is pretty clean and seems like they try and help the customer as best they can. All in all a thumb's up ...

Great staff made working with them easy and pleasant. Would definitely work with this facility in…read morethe future.

When I had finally had it with my last storage unit space, I sent my trusty Yelp-tern out into the…read moreworld to find us a place that was conveniently located to my house, within our budget of what we had already been spending, and clean. With Dependable Storage, we really got so much more than our low trifecta of expectations. 1 - Super easy to get to from Uptown. 2 - Incredibly clean. This part of Dependable Storage probably had only been open a few months when we moved in, but it really is incredibly clean. No musty smells, no smells at all really! 3 - Access to 3+ carts at all times! I've never had an issue getting a cart. 4 - Hospital-size elevators (yes we might've used 3 carts on move-in day and they all fit!) 5 - Use of a moving truck the day of move-in. Seriously a life and budget saver since it was in the middle of the summer. 6 - Not 1, not 2, not 3...okay okay 12 AIR CONDITIONING UNITS attached to our building. I am no sweaty betty leaving this place. Love me some AC. 7 - The friendliest staff. Branden is always around, and offers bottled water. 8 - Easy parking access to our space, and close to the elevators. We've never felt weird or unsafe coming to the unit. 9 - No problems whatsoever with other tenants or any creepy crawlers of any kind. ( I know that sounds weird, but check out my other storage unit review) 10 - This space was CHEAPER than my unit at another storage facility by a good bit and a much better deal in terms of all the above! We are incredibly happy with our new storage unit space, and totally recommend folks with a whole lot of crap to store it here!

From the owner: We have six locations to serve you!…read more I am Peter Coleman, the founder of Dependable Storage, which owns and operates six mini storage facilities in Louisiana and Mississippi. Altogether, this company looks after over 1,200 units of various sizes for over 1,000 families and businesses in the Gulf South. I provide daily "hands on" direction to my business and am available at any time to talk and assist my clients. For many families Dependable Storage is a second home for the things they value. Check us out; we're the best value around.

Very disappointing experience. The website & app say the office open until 9pm, but the office…read morecloses at 6pm...and they lock the elevators when they leave. So, from 6pm-9pm, no working elevators to load your belongings. I have not been able to get a representative on the phone since ordering the storage unit. Is the red piece of plastic as a lock for me to cut off or does a rep have to remove it? Too late, I am going elsewhere.

Awful, bait and switch, sold me a climate controlled space that is not climate controlled. The…read morespace was to be ground floor, drove around and walked around up and down stairs etc, never could locate the unit with the number provided. It was not what I "puchased" and I feel ripped off. The customer service basically told me it was my problem. There is no one on site to help you and you are expected to wait 24-48 hours for a response. I had a truck full of stuff. I hired people to move me. Avoid this place at all costs....

I've used the PS location on Washington Ave multiple times over the last 7 years and been very…read morehappy with their customer service and security. Jeanette - the on site manager - reached out to me multiple times leading up to our moving items into our space to make sure we were able to access the space under the new safety guidelines during the covid pandemic - but it was really what she did for us this past weekend that I'm writing about. Jeanette went above and beyond anything I could have expected when we were unloading a truck and putting items in a new space - and the power went out during a storm. After making sure we were all safe - no one stuck in an elevator - she helped us out by lending us a ground floor space for 48 hours until we could return and move everything up to the space we'd originally rented on the 3rd floor. I would happily recommend this location for self storage.

This location is in the heart of the city and very easy to get to. Great location. The thing about…read morethis storage company is the rental fees keep going up - so what starts out at a reasonable increases drastically over time making it unaffordable over time. For temporary storage it works but rental increases make it hard to keep an affordable unit fee. My rating is based on hidden fees, increased rental fees and temperature of facility. The facility is often very warm on the floors which it should be climate controlled. They do offer elevators and hand carts for easy access for moving items when needed. Location is always secure which is a huge plus - safety is in point. They also have indoor and outside storage unit available with a large variety of sizes. The spaces are suited for both personal and business storage, and range in size from locker-size spaces and small closets to entire households and units big enough to fit oversized vehicles or trailers. They also offer drive-up and climate-controlled options.

I was one of the first in the downstairs outer units I am not going to say that there were no…read moreproblems there was but they got them fixed very quickly, I was please with that. The ladies and gentlemen working the front desk were very friendly and helpful. George Porter Jr 08/06/2018

This place is a Scam!!! Do Not Rent Here!!! I was informed…read moreby the office personal that the customers at Fountainbleau who were not allowed proper access to their storages was not expected to pay until the issue with the Fire department locked down your Hazardous building over 2 months ago due to Code Violations! I visited last week and was told I probably wouldn't have full access until the end of November and you have the nerves to send a bill? So, how in the hell do you expect customers to pay on a storage/storages that they could not access no longer than 10 minutes per your office manager and staff! I was in the process of moving items from 1 storage 1026 to #11 on the bottom floor and my deceased brother items to another storage but was not able to do so because of your 19 minutes restrictions!!!. This is Unacceptable and I will be contacting an Attorney and the news to expose your unfair business practices! Instead of an Apology for the Months of inconvenience, this is what customers was sent Dear @#$&@, We contacted you today regarding your rental of unit 1026, which now has a past due balance of $208.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com Dear ¥€¥€, We contacted you today regarding your rental of unit 0011, which now has a past due balance of $194.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com