Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

My husband had to relocate his cargo trailer from his parents' house to an RV storage facility…read more After several calls to various places, he stumbled onto First Plaza Storage in Catalina. The office staff was very friendly and they had immediate openings available. They even held the spot for a few days before we were able to take a look at it on the weekend. The office itself is clean, and there is a husband and wife team in there running the business. The husband said they are not the owners but help run the office. They also have an adorable dog with them. The husband took us on a tour of the facility and showed us where our trailer spot was located. The spot is at an end, so it is a perfect location to get in and out. The parking areas and storage areas are clean and well-maintained. We ended up renting the spot for the cargo trailer that day. Prices for uncovered parking are very reasonable. Covered parking is very expensive, however. Gate access is 7:00 am to 7:00 pm every day. You create your own access code. Overall, this place is a great location, and I would highly recommend it to anyone needing a storage unit or RV vehicle storage!

Friendly staff in the office. Clean and pretty secure location. Reasonable prices…read more This was the lowest priced storage unit in the area. The location is in a complex that also has a sheriff's substation in it so it is not uncommon to see a sheriffs unit parked by the entrance. It is a clean facility and the units are in great shape. Gate access is from 7:00AM to 7:00PM.

This team has been fantastic. Seamless rental and set up. They were patient with me as I was…read morebooking/moving the RV locally, but I was out of state. Definitely recommend!

Awesome facility! clean & safe. RV wash and air included at the gate so your rig is ready to go…read morebefore you leave the gate. Great value!

Location: centrally and conveniently located on speedway. Open hours more than other storage…read more place. Facility: Clean and secure isles. Strict gate entry protocols. Unit: clean with pull switch light Service: friendly and helpful staff got me into a unit the next day!

By far the worst storage place I've ever had ! I've had for 3 months , maybe been there 3 times in…read morethat whole time and today I was locked out of my unit and told I had to leave the property because I had my dog with me and all of a sudden it's in my lease that my baby chihuahua who is a very very obedient, well trained service animal that you can't even tell he's with me ever cuz he's so quiet and well behaved and so small . So in order to get into my storage i had to leave my dog in the car or have someone leave work to come get him for an hour which also means he would be away from me and not able to do his job, leaving me at risk medically. Mind you I signed my lease while I had both my dogs with me not just the one and they had treats in the office for the dogs and gave me a bag when I asked for so I could pick up the poop cuz I left my bags in my truck. So how does a lease I signed then all of a sudden change without my knowledge, forcing them to be so rude with me and my surface animal to the point where they locked me out of my paid storage till I follow rules in my lease.... Unbelievable! Than tell me I can not be there longer than 2 hours and once the hour and a half mark passes(90minutes) - the employee was then at my storage door telling me to start packing up that I needed to get out of there. It was time to go and then would come back every 10 minutes to make sure I was ready to leave at the exact two hour mark - 120minutes to unload a huge house I just moved out of - impossible! How to keep my U-Haul another day pay the extra money cause I was not allowed to be there longer than two hours. And two wrap everything up with a cherry on top. My unit completely flooded when it rained today to the point where everything in my storage that was on the floor was soaked ruined or has to be washed, cleaned or thrown away cuz there was so much rain very quickly ! They had to have known that it was going to flood like that ! It was not their first day of that location that had ever rained. They have been there for years. Knowing that exact unit had to flood like that frequently and still sold to me .

This is an outstanding location, I highly recommend it…read more The staff is great and incredibly helpful. And a special thank you to Harry! Very clean, excellent and friendly staff!

When our 30 days were up, we emptied our unit and went to the office to get our account credited…read moreback for the extra 30 days that they tack on when you start your time in the middle of the month, as we did, and they refused to give us that money back. They said that we were a day late getting out because May has 31 days and we were supposed to be out the day before. So we mis-counted, it was an honest mistake, and we politely asked if they could just forgive the extra half day and return our money for the extra month and they said no, that it was their policy to charge us for the new month. So we were charged another 30 days, $82, even though we had our stuff out, and they wouldn't even pro-rate the extra half day! They stole $82.00 from us which is money we need, as my husband is 71 and I'm 65 and we live on social security. They have bad customer service at this location, 7825 E. Speedway in Tucson. The two women running it were cheerful and polite when we signed up, but cold and rude and wouldn't work with us on our last day. It would have good customer service to forgive the short extra day and refund our 29 days that we didn't use. DON'T RENT FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY DON'T CARE ABOUT THEIR CUSTOMERS!

This is the sixth or seventh time I have used AAA Soto's Moving &Storage. Incredible! They moved my…read moreson from two different homes to an apartment in 2 and a half hours. They are so careful with all the belongings and furniture. The price was so reasonable for the excellent quality of service. Thank you to AAA Soto's Moving Company!

The BEST moving company you'll ever find!! Reliable, punctual, and great communication! In a world…read morewhere good work ethic and customer service is getting harder and harder to find, this company deserves more than five stars. Simply the best. HIGHLY recommend.

(1) Obscene rate increases on little or no notice. (2) All…read moreof the units are misrepresented, undersized.

I rented a unit here about a month ago after comparing prices at several Oro Valley facilities…read more This Extra Space location is new and has the best prices at time of writing this I paid a year in advance to lock in my price, as they can go up. The place is clean and feels safe and I've seen staff cleaning the floors while I've been there. Sign up process was fairly simple, just know that whatever price you see, add a bit more as they mandate insurance. Melissa at the front office was very helpful and showed me 3 units to help me make a decision. I am happy with my rental choice and have already recommended this to colleagues who need space for their small businesses. One of whom already signed up as well. Pro tip, if you rent a smaller unit they dont have a light inside, take that into consideration

Let me start by saying Telisa is absolutely incredible. If every storage facility had someone like…read moreher running it, they would all be five-star operations. She is professional, kind, responsive, and always willing to go the extra mile. Even the facility smells amazing thanks to her attention to detail--seriously, when have you ever walked into a storage place and thought, "Wow, that smells good?" I had an issue with one of the units due to an act of God, and Telisa helped me resolve it immediately with no runaround. She always followed through, always cared, and always tried to help, even when her hands were tied. Now to Extra Space corporate: you have some serious explaining to do. I originally signed up online for a $150 per month special that was advertised as a yearly rate. Just a few months in, I received a notice that my rate was increasing. That "12-month rate" was nothing more than a bait and switch. Thankfully, Telisa advocated on my behalf and got it honored--because that is just who she is. But after that first year, the price hikes became nonstop. It felt like every few months I had to call to fight another increase. Telisa did what she could, but corporate's hands-off, profit-over-people approach made it clear that loyal customers were not your priority. Truthfully, I would not have stayed as long as I did if it were not for Telisa. She deserves a raise, recognition, and a better company supporting her. If you are reading this as a potential customer, go see Telisa. If you are reading this at corporate, be better. You are lucky to have her. Thank you again, Telisa. You are the heart of that place!

This was the third time storing At this facility. All very…read moregood experiences . Thanks for all of your help and usage of your facility !