The Limerick location and its area manager are the most unprofessional staff I've ever encountered…read more Compass Storage Corporate needs to pay attention to the caliber of people they hire to interact with customers paying high dollar for sub service. My monthly due date is the 8th. Like many Americans, money is tight and I knew that I would be paying a $20 late fee - but that I also had a 5 day grace period. I started receiving phone calls on May 11 from personnel in this location telling me that I needed to pay my bill. The next phone call was on the 13th and I spoke with the representative and told her I was aware that my payment was late. All total - I received 8 phone calls and six text messages regarding my account. It was worse than a collection agency. Because I've never been this late before (groceries, gas, medication VS. paying storage who wins?) I did not know that an additional $20 was assessed four days after the first assessed penalty. I have rented from this location for over 7 years starting when it used to be Metro. I had a testy exchange with George on Saturday, who implied that I was trying to skip out on my bill and that they deal with this all the time. He also said he'd "try" to pass my concerns along to the area manager, but he's not in control of her schedule and hopefully she'd get back to me sometime this week. I was outraged and called the corporate customer service number and explained my offense. The area manager finally called me today and it was - again - an abysmal, defensive conversation. I learned that $40 is part of the "late" fees and accepted that; however, my complaint was that I was being harassed and maltreated as a longtime customer and that the texts and emails are excessive. She proceeded to interject and said she'd let me talk and now it was her turn and that because I keep interrupting her she can't help me. She essentially defended the actions of the Limerick staff and never once treated my concerns as valid. It's not about the money anymore - it's about the professional disrespect that she is green lighting. DO NOT RENT UNITS FROM COMPASS. THE LIMERICK LOCATION IS THE WORST AND SO IS THE AREA MANAGER. I cannot WAIT to get my things and leave after spending thousands of dollars over several years. The price hikes are also so out of control that it borders on extortion.

We used the Limerick location for a while. The rent for storage seems to go up every 3 months…read more Since they took over this location from MetroStorage they have increased the rent 3 times. We are moving to another local storage company.

Good is that it is sort of climate controlled. Close to my house. They offer hand trucks but at…read moremost they have 3 of them and they are taken most of the time. If u don't have a hand truck of your own that you can bring every time, you will, most likely, be carrying your things far. Most of the units that are close to the door are taken.

It's right off the highway... a bit confusing to navigate but once you know your location of your…read morelocker, you will be ok. The thing is, the ventilation isn't the best. It's a huge building, units vary. There is only one elevator, so you got to wait for others to load and unload then take your turn. Secondly, the loading dock is small and depending on how small or big your car is, you may or may not fit. Sometimes you have to sit and wait for a trolly U-boat.

Liz is really amazing thank you so much super helpful Liz make sure customer is always happy and…read morethings are safe I highly recommend this place thank you lizzz

My husband and I are using Store Space while we take an extended road trip. We found the rates…read morecheaper than nearly all local competitors and since we don't need regular access, we decided to pull the trigger based on cost. When we showed up, though, we were really happy with the decision. The space is clean, with ample carts for loading and unloading. It's not in a safe area of Kensington, but the hours are limited right now so that staff is on site to keep an eye on things. Most importantly, the service has been great. I'm surprised by the review below--I wonder if they've changed management or at least staff? Because in just two short weeks, one of their managers Michael has already become one of our favorite people. He was friendly from the start, showing us around the space and making sure we were happy with the unit we'd booked online. He went above and beyond when I ran over their official hours trying to load some last-minute belongings before we left on our trip. I was stressed, overwhelmed, and working as quickly as possible. He kindly told us not to worry and then left us along for another 20 minutes to finish up. I'm sure staying late at work was the last thing he wanted to be doing at 6pm on a Saturday night but he sent us off with a wave and the same friendly demeanor. A storage space is a storage space, but for the price, cleanliness, and the service, I highly recommend Store Space. Pro Tip: the "ground" floor is actually the basement and requires an elevator to reach. It's discounted for that reason, but we definitely misunderstood the online advertising. 1st floor = ground floor (no elevator required).

Super nice, super patient, and a good deal. Will definitely be back. Inexpensive color and black…read moreand white copies and all kinds of cool stuff like cardboard cut outs.

We have used them several times. Things come out great it time. Really quick turnaround with our…read morerequest

Consistently the most helpful and kind people. Always willing to go above and beyond, if this UPS…read moreStore has 0 fans, I'm dead. 1000/10

I'm giving this 3 stars because the owner and manager are lovely but the rest of the staff makes it…read morereally unpleasant to go there. The prior crew was swapped out several months badk because of bad attitude. The new crew seemed promising initially but it's reverted to the same experience. Zero friendliness or warmth. Just surly. Customer service roles aren't for everyone and sadly this location cannot seem to find a group has the right attitude. I will literally go out of my way to 12th and Chestnut to avoid this experience whenever possible. Never any issues there at all.

Hey, it's a storage place. They push the insurance on you and don't let you use your own lock but…read more otherwise fine and very professionally run.

Average storage place. Nothing fancy. My items were in good shape and they send you texts when your…read morebill is due. This works for me because for some reason I always forget to pay my storage bill! They only need 7 days notice to not be charged for the next month and they have pretty good in and out hours.

My husband and I recently visited this business. After choosing the frame and specialty glass, we…read morewere told the custom framing job we were interested in would be around $500 each for the three items we were looking to have framed. When I went back to complete the purchase, my price jumped to well over $1200. I kept reminding the salesman that he previously quoted me a much lower number, but he did not acknowledge or honor the previous quote. I would not recommend this business.

Service is awesome!!! Wonderful local business, best prices in town. Quality work. I am a…read moreprofessional artist with a full studio amd this shop takes care of our work!