It does the job! They are a bit tough to reach when you call as they seem to be a bit understaffed…read more Even in person, no matter when you stop by, there tends to be a bit of a line. As for the storage units, they are generally clean, well lit, and the units that are temperature controlled are in fact tempature controlled. I generally feel safe stopping by in the day, there are folks in and out all day. You have to swipe in and out to get access, which I like for safety. But it is a bit sketchy, I've had a couple run-ins with unhoused folks who are staying within the building.

Horrible in all forms. Horrible service, horrible equipment, and not much of a value.read more

Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

Absolute garbage company - had a major issue ... called help line was told I'd get a call back in…read more15 mins ... an hour goes by my wife calls again ... first rep made no notes ... never called the manager ... here I sit 2 days later no contact even email ceo Joseph Margolis crickets - bottom line they have been collecting monthly payments but denying access to our units

Everything you want in a business- responsive, convenient, easy to work with…read more Renting a unit was a breeze and the staff is always so kind and flexible. Also so conveniently located. recommend using these guys if you need a storage unit!

I've had an outstanding experience with Self Service Storage of Phila and can't recommend them…read moreenough. The staff have been incredibly friendly, professional, and just genuinely helpful. They take the time to walk you through your options and make sure you get exactly what you need without any pressure. The facility itself is well-maintained and feels very secure, which gave me total peace of mind storing my belongings here. Access is easy, and everything is clearly organized making move-in and visits hassle-free. If you're looking for a reliable, clean, and well-run storage facility in the city, this is absolutely the place to go.

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

Brand new facility. great service. highly recommend for those in the area needing self-storageread more

We have had a space here for about two consecutive years. We had to switch from a small to a large…read moreat one point, and customer service was great. Today, we needed to rent another space, and once again the customer service was fantastic. A shout out to Antoine (spelling?) for his A++ service at the front desk. He had to stay a few minutes late in order to finish our rental agreement as we ran late getting to the facility due to high traffic issues. Antoine had such a great personality! The place is clean, three floors with climate control. Gated in and out.

The worst...there was a water leak that impacted my storage unit and I was never informed. It was…read moredifficult even speaking to anyone. I only gave one star as the hours to access storage unit are reasonable. Otherwise would never recommend.

Dirty and poor service: Rodent infestation. This was not…read moresurprising after I saw trash and food in units near mine when owners opened their doors. Corridor floors dirty. When I went to file a rodent damage claim, was told the storage policy does not cover pest damage! Also, lights go out after 17 min and you have to go back down the corridor to turn them on if you need more time. Why no motion sensors? Elevator down button broken for at least three weeks and counting. Office often closed during regular hours. Prices go up substantially every six months. Bait and switch with initial pricing. Avoid.

Do not store your items here! I stored some furniture and several boxes of clothes and home items…read morefor 2.5 months. When I came to get my stuff, I found that my boxes were damaged by rodents, and there were numerous rodent droppings in my storage unit. They chewed through the boxes and my items, and they left droppings everywhere. I had to throw away a lot of my items and throughly inspect and clean my remaining items, which was a monumental chore. When I contacted CubeSmart, they offered no resolution. They said that I would have to go through my insurance to get compensation even though insurance does not cover pest damage, and they refused to refund my rent. This is not a clean place to safely store your items!!

The storage space itself is clean and secure and the building is well organized. The rate has…read moreincreased about three times so far, it has basically doubled in 2-3 years. The onsite staff is helpful but somewhat disconnected in terms of any real assistance. The online application has been malfunctioning since early December. I was told it would be fixed by the next payment cycle--it is not. They accept payment via the phone but I prefer to pay online.

Headline: Huge 40% Price Hike After Only 4 Months! "Rented a…read moreunit here at a starting rate of $255. Just four months later, I received a postcard raising my rent to $355--a massive, sudden increase of $100 per month. Management claims this is due to 'market conditions,' but local real estate is not booming. This feels like a bait-and-switch tactic to lure customers in with a reasonable rate, only to jack up the price once all your heavy belongings are locked inside. Be warned: the price you sign up for will not last. Very disappointed in the lack of transparency and unethical pricing strategy."