I've never had such an unprofessional experience at a storage facility. Shannon was incredibly rude and arrogant from the moment I walked in. Instead of helping or answering simple questions, he talked down to me and acted like I was inconveniencing him just by being there. It was honestly shocking how dismissive he was. There are plenty of storage places in the area--do yourself a favor and go anywhere else. This location clearly doesn't value customers or basic respect. read more

Just rent with another company. Unfortunately, this "lovely" place jacked up the price of the unit after a short amount of time. I've been having to deal with paying the unit on behalf of a friend going through hardships, and I see a "pre foreclosure fee". and I spoke to a gentlemen there a while back to try to establish a payment plan, or something. But they were not willing to work with me on anything. Rude employee, jacked up prices, and inability to work with you to get caught up with payment. Honestly, I am not surprised at the lawsuits extra space storage has had in the past years. I'm surprised they haven't had more! Also noting the fact that she hasn't received any written notices of delinquency either, which I'm sure they are required to send out? Anyways, rent with another company. Often times, they are better. Extra space storage just isn't good to store your stuff with. read more

My mom used a storage unit here for about 2.5 years, and the experience was fantastic! Her items were in excellent condition, which speaks volumes about the care taken. When we finally moved everything out, the owner went above and beyond--keeping the door open for us and providing chairs and water. Such friendly and accommodating people! I highly recommend this place for anyone in need of storage! read more

Steven Zhou was very helpful and made an extra effort to show me the most affordable options based on the amount of time I would need to use their storage facility. If the location is right, this is the place you want to give your business! read more

Shannon the manager is really great, floors clean, open 24/7 7 days a week. You use the app on your phone so you don't have extra keys to carry around. read more

Extra Storage in Rialto on Riverside Ave. If you're elderly, on a fixed income income, I would say DO NOT USE THEM, THEY INCREASE THEIR PRICES EVERY 6 MONTHS, WHICH IS NOT TOLD TO YOU UPON SIGNING THE CONTRACT. When I started using them in January 2024, the price was 66.00, then to 90 now 121. In addition, the lights are on a timer and will shut off after a short period of time, maybe 10 minutes. So you'll have to keep walking to where the sensors are so that they go back on. I CONSIDER THIS TO BE DANGEROUS, POSSIBLE TRIP, AND FALL ACCIDENTS IN THE DARKNESS, UNSAVORY CHARCTERS MAYBE LURKING IN THE AREA. I'm searching for a new storage facility, but getting the help to move my belongings is proven to be difficult. read more

Shout out to Stephen!!! Excellent customer service. Very knowledgeable and professional. Thank you for making our experience a great one!!

Quick and easy process. Shannon made it a breeze to get a storage unit. If you are in need of a storage unit I recommend this place. It's also very clean. read more

Shout out to Steve, he helped me look for the perfect storage unit for my personal belongings. I never used a storage unit before but Steve explained to me what they had to offer and made me feel comfortable leaving my belongings there. Customer service was top notch, it's very clean and the climate control is a huge plus. They had moving carts ready for use. I recommend this place. read more

This is a very nice, VERY safe and clean. Safety is our first concern! I received excellent service and assistance from Holly. She helped me out with an issue that was very troubling to me, and was able to come up with a very helpful resolution, which I am eternally grateful for!!! She showed professionalism and empathy, which are very valuable to me and in continuing my business . I highly recommend . read more

I have been with this facility since 2011 when it was called "A storage place" then things changed dramatically since extra space took over! When it was A Storage Place the rent only increased once a yr, if that. Some extra space took over they raise it constantly for no reason! Due to a divorce/custody battle that has been going on for 12 years and counting I have been stuck here for that reason. There has never been any updating or added amenities or anything to justify raising it such extreme amounts pretty much quarterly! So many managers have been understanding and tried to help throughout the years with adjusting rent increases that were ridiculous and when no notice was given, most of the time. For increases as high as $45-70 every couple months is unheard of! People wouldn't have to have help with adjustments if the company understood that the amount they keep raising rent so frequently, people can't keep up! Also, people that are in customer service roles, like managerial, should have common decency and compassion when talking to people. People are dealing with not only personal hardships but also inflation, layoffs, hours being cut, etc, and how hard it is not being able to afford things, like food and utilities most importantly, but also storage units when people lose their homes, due to reasons out of their control, and don't have anywhere to keep their belongings until they are able to find another job or another place to live, because of big companies taking advantage of people during those hardships. It's sad and unfortunate that the ones that actually care and try to help either quit or move to other locations and the ones that don't have good customer service skills are the ones brought in and have attitudes and have no understanding or compassion for people. Mike was amazing but he retired, Naomi was awesome but moved to another store, Art was cool and helpful but moved to another store, Holly was cool and helpful but moved to another store, I dealt with Shannon (male) last year and he was very cut and dry and didn't care what you had to say, he only wanted you to leave a 5 star review saying I was happy with him, and now he's back again and didn't let me get a word in and said what I was going through was not their problem and since I've already had adjustments made there's nothing he can do. Well I have had to have adjustments made because nobody can afford quarterly increases without notice and $45-70 raises ea time, minimum! I am disappointed in this facility and will be getting out as fast as I can and will be going to another facility that actually cares about people and doesn't try and take advantage by such extreme price hikes! I'm not the only one that is upset with this company. You can Google how many lawsuits they have about their pricing "policies" I just found out before leaving this review. read more

Ive been with these guys for 7 months and this is the 2nd time i just received a new monthly pay increase without them notifying me. I got had gotten a great deal online for a 10*10 for only $82 a month and now with this new one im at $142. And without them notifying me first so i can start looking for a different location. When I signed up, they never told me about price increase or none of that till now so if you're planning to come to this location or any other extra space storage locations, make sure you ask him that if you find a deal online otherwise they're gonna keep on raising the monthly payment, so good luck read more

Holly was super helpful today! Great experience this far!! We had a few mishaps but she was super cool about everything!! read more

Great customer service. Both employees in the office are super friendly and helpful. I've been at this location for a year and it's always clean. read more

Great quick service during a non so good time ! Shannon was great ! Would definitely recommend storage place as well as inexpensive pricing ! read more

at first i thought this was a decent price but not even three months in they wanted to start charging double for the storage i was renting. Not only did i not sign an agreement when i signed up but after they started trying to charge me double they forced me to sign and it felt like harassment the way they constantly called me during my work hours over this agreement that i was never given. my stuff had been already moved in by then, two months to be exact, and it was not like i could just leave then and there.. i spoke to two people on the phone regarding this and they let me know storage prices where changed based on demand but some of these storages start off at like $50. i started paying 88 at first and within two months i was receiving a notice to start paying almost double that amount. i was told as well that they price i had to start with was not the promotional price that they had online and when they wanted to charge me more they told me my promotional price had changed, but i was not under the promotional price, which was the online price. i'm very unhappy with how unprofessional they are here, shannon specifically, but also with the non transparency regarding the price. will be moving out and never returning read more

I was referred to this location by a friend. I was impressed by the cleanliness, security technology, and the customer service here. I had the pleasure of speaking to Steve and another rep here. Both were very pleasant and answered all of my questions. Highly recommend this location to anyone looking for a storage unit read more

I needed a lot of help figuring this storage thing out but all the staff I interacted with were very kind, helpful and friendly! Which made my challenges so much easier. Thank you all for your patience and answers all my questions read more

Very clean. Got helped within minutes. I asked to see the unit before purchasing and that was not a problem and they showed us. Would recommend read more

Just signed up, so far customer service has been quick and friendly . Went in with some questions, signed up same day .

As i'm currently in the process of moving, i believe that steve and stephen helped to the best of their abilities for my unit space, and made some accommodations due to some technical difficulties, but truly do not know what i would have done without their help, totally recommend! read more

Holly is the best! Super nice and helpful. Such a delight, would recommend this business to everyone

The only reason why I'm giving 3 stars is this place is clean I've been there for 2 years and they have consistently raised the rent On me a customer who has never once been late on a payment . My first rent increase was $80 now this month without even a notification They raised the rent $47. I Called around found another unit 10 by 15 In Fontana for a $165 a month With public storage The lady said she's getting a lot of customers from extra Oh did I tell you they have a truck that you can use to move your stuff out and bring it to that free read more

Little pricey, oh but so worth the quality, safety, cleanliness and customer service. Thank you for keeping our stuff safe.

Good clean facility but, WAY TOO Expensive!! Rates change at least EVERY Year. Get your business more efficiently run and stop the constant increase in rent! read more

Holly and Shanon are great! They are the best. Very friendly and amazing service. Highly recommend!

I went to this place with my usual skeptic attitude and was surprised by the excellent customer service provided. The knowledge and explanation of the services and prices was thorough, easy to understand, which enabled me to make a decision quickly. The way the contract was explained was easy to understand, no complicated terms. Very personable managers, no high pressure, no runaround. I would recommend this location to anyone. read more

I would not store my things anywhere else. Extra space is secure and I have never had to worry about it my things would be compromised. The office staff goes above and beyond to work with you and it is really appreciated. Professional and courteous. Some people say they are pricey but I gladly pay the price to ensure my things are safe and secure! read more

Want to say that Art is amazing went out of his way to make sure me and my husband had the best customer experience ever showed us a few units around with no hassle or hesitation until he recommended the best unit for us Thanks Art your amazing!!!!!! read more

they lie about their policies and charge outrageous prices and send collections while selling all my metal stock after I tried to move out several times to find my key did not work with the lock they swear they didn't change.... i spent and lost tens of thousands ultimately due to this and a lot of time. They try to just spam call you but I paid their excessive fees... double others. I rented trucks specifically to move out and it wasted my few opportunities to come move it out and meanwhile I keep being charged 600 a mo nth when I should've been out long before but I keep paying auction process and late fees. Disgusting misrepresentation for a simple matter: my keys shou ld've opened the lock or the new ones provided and they weren't . One more parasite. lawyers will be contacted. It's simple. I'm paying t housandds for years: my key needs to open my door. Now theyv,e sold it. I don't have time to run over on their time and they exhausted too much out of me and ruined my credit. awful , read more

Storage unit was broken into today, people up front not very helpful with this situation, also rent went up by $80/$100 in a matter on 3/4 months stay far away from this place if you can!! read more

Such a great location the staff was super amazing especially the girl Jennete very helpful and answered all my concerns. Very fast process and the security was great defff recommended getting the locks they provided for security purposes if I need there services again I would def come back to this location read more

Mike was super helpful and made mine and my families experience so easy! Had a bad experience with another storage place and literally they fixed my problem like nothin. Definitely recommend this storage place! read more

Had my unit broken into. They didn't have camera's inside the building, and no camera outside aimed towards the area of my unit. So nobody was caught. Lost many valuable things. I didn't feel like they were a lot of help either when I found out. Even the insurance company made things very difficult. It's already hard enough to lose personal items. Rialto PD helped even though they had little evidence provided by Extra Space. I can't trust this place. read more

We moved into Extra Space in Rialto in June, 2022. We called their toll free number and were recommended this 10 x 10 space in Rialto CA because it was cheaper than their other facilities nearby. My husband approved it visually after visiting. The price was $112 a month. When my husband went inside to sign up, there was a lengthy contract on an Ipad. Little did we realize that THE LAST LINE of the lengthy contract stated that rents could be raised ANY TIME. So, in Sept 2022 we got a notice of a 65% rent increase to $183 effective Oct. 2022. There was never any mention that the $112 was a "promotional rate" that could change at "anytime" for any amount. Do your research. This is VERY COMMON PROBLEM. Better Business Bureau.org.... Extra Space, Cottonwood Utah. Read an beware. PS - Public Storage never acted this way and another company in North Carolina. Extra Space has figured it all out to get just what they wanted. read more

Our RV was broken into. They could not provide any information or help us figure out info on the break in. We lost MECHANICAL engine parts of the RV. They are shady and clearly participated in the break in. Because of this I no longer rent from them. I had to move my RV to a safer place before I came back to no RV at all... read more

***Warning *** do not place your vehicles or RV'S at this location. Our RV was broken into, extensive damage to our vehicle, and others parked at this location. We are very dissatisfied with this location. read more

Excellent storage community. Used it for about 3 months. Had no problems. Great management.

CAREY is awesome. Ive had this storage for years and they are great !! Xarey was sooo helpful on my most recent visit. He helped us figure out how to fit our new furniture after we'd been there for about an hour trying to make it work. The service here is always exceptional! !!! Thank you Carey you saved my memorial day read more

Very clean facility and courteous staff. Excellent experience so far and see no reason why it won't continue. Easy and secure access.