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    Extra Space Storage

    1.0 (1 review)
    Open 6:00 am - 10:00 pm

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    8 months ago

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    Two Men and a Truck Portland

    Two Men and a Truck Portland

    (16 reviews)

    We hired Two Men and a Truck to move a very heavy sleeper sofa from our first-floor apartment to…read moreour third floor. We assumed a professional moving company would arrive with basic equipment (straps, harnesses, or moving aids) and the know-how to move large furniture. They did not. The three movers were kind and polite, and this review is not meant as a criticism of them personally. However, they were clearly unprepared for the job. No measurements were taken, no equipment was used, and they appeared unfamiliar with basic techniques like angling furniture through doorways. This was frustrating, especially since the couch had previously been delivered through the same doors without issue. When the crew struggled and stopped, they called their manager, Brandon. Based on what we were seeing, my husband honestly said it wasn't going to work with this crew. Despite the fact that nothing was moved, we were charged $190. After the movers left, my husband contacted Brandon to discuss the situation. Brandon was rude, dismissive, and unwilling to take responsibility. When my husband pointed out that no measurements had been taken, Brandon responded, "Well how are they going to know if it will fit until they try?" despite the fact that using a tape measure is a basic, professional step that was never attempted. Brandon refused any refund or partial credit. We are out nearly $200 because Two Men and a Truck sent an unprepared crew and then backed that up with poor customer service. If you are moving anything more complicated than boxes, think carefully before hiring this company. We strongly encourage the owners to consider additional customer service training for Brandon. His behavior showed no professionalism, accountability, or interest in finding a fair solution. If he is an owner, that is even more concerning.

    I had been working to pack up my home that I was sellling to downsize and move into an apartment…read morefor over a year. Being elderly With several ongoing health conditions, this move was already causing me a great deal of stress. A rep from the company came and evaluated the scope of the job I was asking. He brought me out some flat screen protective boxes for my TV's. i had explained that I needed them to take a portion of things from the basement to a local storage unit. Another section of the basement was to be left alone as it was being given for donation . My garage was quiet full and then I had the inside off the housel. This gentlemen told me he was going to have to readjust my quote down because it was not as bad as he had expected. After 6 men and two moving trucks came on moving day and I tried to give them some direction, I was met with resistance and was told they would not take items to two locations. I had t`o` choose where to go. (I was never told this at any time in evaluating this co for the job). So I said okay9 I would work on getting storage items moved another day and they could just start loading up the garage A am a serious crafter and have a lot o money invested in craft supplies. I wanted this part of the garage packed together to go into a second bedroom for a craft room. The rest would go to the apartment First I was told I would have to leave my mounted TV because they were not allowed to remove this. (then why did the man who came to my home bring me two protected boxes that I was charged for). So while they started on the craft section of the garage (which I had asked them to keep this section divided as much as possible. While they started I went to the back bedroom and f was trying to finish up my master bedroom. After a period of time two of these men came to me and said they could not put another thing on the "truck" as it was full. my garage was still 2/3bfull and the inside of the house Had not been done. The second truck lay emoth. They told me that my apartment would not hold another item. That's when I discovered that while I was out back they took it amongst themselves to load both sides of the basement (the section that was going to storage and the good sized area that was being donated) on the truck at the same time as they had loaded the craft items in the garage. They refused to load anything further into the second truck. But I was going at the end of this day to live in my new apartment. So with much resistance and telling them that they would load my bed or someone was going to be "hurt" an dirt wasn't going to be me, they did load my bed, after they carelessly discarded items in my bedroom.. I was lived and asked why they had loaded the items from the basement when they had told me no. One guy said that they were trying to help me out. He had not helped me he had just created a hell of a mess for me. And one guy said "you can't expect us to go through all that stuff and separate it out". By the time I got to my apartment, I was a total wreck. I had to call on two neighbor friends to help me get items to live on, few changes of clothing, few dishes, bathroom items, which were mostly packed up. But they could not load any more on the trucks as they had decided what would fit into my apartment amidst themselves. I did write them a check for the amt they were requesting because I had 6 guys breathing down my neck and I was feeling intimidated But I was quiet upset with the entire experience. This was the move from hell. I have stopped payment on the check after stewing all weekend over the events of my move. I did call first thing Monday to file a formal complaint. I was told by their rep that he would speak to the crew and get back to me. It has been close to four weeks and I have heard nothing from them. Meanwhile I had to hire another crew to help me get out of the house urgently now, costing almost as much as what two men and a truck had charged me for the mess they had left me in. So now I have a lot of storage items And donation items in my apartment which I now have to get out to storage and go over to not the one, but two storage units Then there are a lot of things I needed for my apartment that now I have to get from storage to my apartment. I'm embarrassed and ashamed for your company that these men were allowed to come into my home and screw up this job so badly. You would think that out of the six guys, one would have had a brain.

    U-Haul Moving And Storage Of Saco

    U-Haul Moving And Storage Of Saco

    (22 reviews)

    I couldn't disagree with the other (1 star) reviewer more. I've rented from this location twice,…read moreas well as many other u-hauls all over the country (multiple locations in NJ, WA, PA, GA, and NH). This location was the first that I was impressed enough by to feel the need to actually spend the time writing a review. It's all about the service. Moving is stressful enough as is, so it is especially important to me that people working with me while I move don't add to that. I've never left this location with anything but a smile. The employees here are helpful but not pushy and help me out with any request or question I have with a smile. Even better, after my last ordeal of a move (25 hours non-stop moving, no sleep for about 40) they were extremely understanding and rather than trying to nickle and dime me like some other locations I've dealt with they did everything they could to help me out and make at least the rental part of my move a very pleasant experience. Thanks guys!

    I rented a u haul van at the Saco Maine location. I returned the van cleaner then I got it early…read more It was dirty and smelled like a homeless mans nut sack. The guy who was working just took the key and said he would e mail me a receipt. He was a total ass hole. I still haven't gotten my receipt and I got a text message from them saying my rental was overdue. They charged me for an extra rental period. I have called 3 times to resolve the issue and each time I have been told that it's been taken care of. This has been a terrible experience. I'm never doing business with these guys again. Don't waste your time with these idiots. The only reason I'm giving them one star is because you can't give them zero.

    Liberty Bell Moving & Storage - Need help moving locally in Portland, Maine ? 
Liberty Bell movings local Movers are here to help

    Liberty Bell Moving & Storage

    (56 reviews)

    Old Port

    Liberty Bell saved the day! My mom was moving in and I totally underestimated the amount of stuff…read moreshe had. We got through a quarter of our stuff before we realized there was NO way we'd make it up the three flights of stairs with all of the other stuff and furniture. We called Liberty Bell in a panic and completely exhausted and they responded in ten minutes!! And before we knew it, they came in about an hour. Cost $350 to move everything in with three guys. They finished the job in maybe an hour and a half?? WOW! They completely saved us and moved everything in, nothing broke and everything was in great shape. This is the best moving experience we've ever had and probably will ever have. Trust them with your move! Thank you Liberty Bell!! We honestly can't thank you enough.

    I'm going to stick to the time that I used them as a moving company and leave everything else at…read morethe door - but it's worth looking into if you want to know where your money is going... I hired them in a pinch to do a move from Biddeford to South Portland a couple years ago. Quoted move was for 3 hours and 3 guys for whatever the price was - sounds good to me. They were also the only moving company with any openings - in hindsight, another sign. Everyone else was booked for months. Well - they show up and what a team it was. 3 guys that all acted like they were 13-year-olds. While they were loading the truck, they broke a few pieces of furniture, including a wardrobe and a stand up mirror due to their negligence and goofing around. They didn't apologize or offer a solution to anything, even though it was very, very clearly their fault. One kid was also nowhere to be found for 80% of the move. Early on, I realized that if I didn't help them, the 3 hour move would take closer to 10 at the pace they were going, and with a jacked up price along with it.... so I was helping them do their work to speed it up. It was honestly a joke, but what are you going to do when you need to get something like a move done? You make sure it gets done. While we were unloading, the one kid that was never working jumped out from under moving blankets in the back of the truck at me, thinking I was one of his coworkers. The team lead didn't get this kid to start working at any point during the job either. He (the kid) had strong "my dad is the coach" energy if that makes sense. I want to say we started in the morning, like 8 or 9 AM and ended after the sun went down. Team leader came up to me for payment and gave me the bill, which was only for the amount of the original 3 hour long quote. He said "It's the wardrobe, mirror and coffee table discount" and laughed about it, to my face. I didn't find it funny. I also didn't tip them and will never hire them again. --- Although a new addition and something that I wasn't expecting, but totally tracks with what I experienced... This pop up came up when I loaded their Yelp page: "This business may have tried to abuse the legal system in an effort to stifle free speech, for example through legal threats or contractual gag clauses. As a reminder, reviewers who share their experiences have a First Amendment right to express their opinions on Yelp. More information about the action that led to this Consumer Alert is available here." https://www.themainewire.com/2023/01/maine-moving-company-that-threatened-people-who-left-negative-online-reviews-owes-state-125000/ I'm not sure if it was the company or Kevin specifically that had to pay the state $125,000 for that one. My experience was enough, but considering the rest of it...? Do yourself a favor and go with another company that isn't soaked in drama.

    Extra Space Storage - selfstorage - Updated June 2026

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