I originally chose this storage location because I was impressed by how clean it was and how much they emphasized indoor, pest-controlled units. Mind you, after the promo price ended, I'm paying $333/month, believing my belongings were safe and well-maintained. Fast-forward to less than a year later, I visited my unit only to find it covered in rat droppings and not just a little, a lot. It was disgusting. I phoned immediately and spoke to the person working the on-site office, they admitted another unit in the same building had the same issue. I was shocked that this wasn't disclosed to tenants. She said they "don't notify anyone" and just wait for tenants to discover it themselves. Seriously? To make matters worse, because I don't have insurance, they told me there's nothing they can do. Now I have to throw away a lot of my things and I don't have a way to transport that stuff to the dump and they don't allow tenants to use their garbage or recycling bins. Despite asking for a call back from George Bishop (the higher-up), I never received one. This kind of lack of accountability and basic decency is unacceptable. If they know there's a rodent issue, specifically rats, the least they could do is warn people or take preventive measures. Instead, they continue to charge premium prices while tenants deal with the consequences. A household's worth of items ruined, no follow-up, and no concern shown. Absolutely disgusting and disappointing experience. I would never recommend this place to anyone. By the way, I just found out last week (Oct 2025) and this is the location that was the old Pepsi building before. read more

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This place stole from my storage unit. I had stored all my handbags in my unit and when it was time to get my things out, all my handbags were gone and they just left the storage container I had them in. I know it was someone that worked there because they give you the option of providing you with a lock or you bringing your own. The lock we used was the one they provided so the unit was not broken into, therefore I know it was someone from there. Do not recommend leaving stuff of value or storing with them. read more

Horrible. I made a reservation the night before with a central representative. I completed the application with all information. My driver, who was listed on the policy showed up with license, registration and insurance. He was made to wait over an hour while they decided if they could accept my insurance which clearly stated start date of 6/23/25, 12 month policy, paid in full. They declined this declaration insurance page because it did not clearly state that the policy ended 6/23/26. My driver stated the manager, a female, was rude to each and every customer. Given that other people's items have ended up missing, I am glad my RV is not stored there. Also, heard they immediately hike up the price once you move in. The franchise should put a stop to such bad behavior. I will be calling the central number to report the issues... read more

In all the years I've used storage facilities, the Extra Space Storage at 135 Martella in Salinas is the best of the best. It was extremely simple to book a unit on line and have it ready to move into with all the information supplied in advance on the internet. The buildings and grounds are extremely well maintained with the unit I rented in perfect condition and having the benefit of climate control. That's the physical side; all good. The service side is what separates any business from its competition and in this case the person on point on my first visit made all the difference in separating this unit from all before. The was extremely helpful and informative, pleasant and cheerful and made sure everything was perfect for our unit and visit with helpful tips. Thank you, Emmy! You deserve a raise for your excellent work ethic for Extra Space. I've already recommended ES to several friends based on the quality of the facility and the premium customer experience. read more

Great place. Storage was cleaned, smoked free, and was easy to access. Didn't have any issues would recommend.

We just moved our items and not even a week there, the storage got broken in. DO NOT USE THIS PLACE!!!! read more

Ruth Chavarria is the best!! She helped me with my online situation when I tried to pay. She was able to help me fix it and explained details that I wanted to hear. Neat and cleanliness office! Friendly environment too! She was so calm when I was frantically trying to get a storage today. I didn't realize that there was a lease to add. So I made sure I signed everything while discussing things with her. She guided me on each step. She is best!! Highly recommended!! read more

Edgar was very professional and knowledgeable I needed a bigger unit my husband and I left very happy !! Edgar made everything simple and easy read more

Anyssa was very helpful and super informative. 10/10 the property tour was good

Great place, Ruth and her staff were very friendly and helpful. Definitely recommend this place for storage.

Clean facility, staff is friendly, and you have an option on an indoor or outdoor unit.

Yesterday we popped in to check out some details on storage space . Raphael at the front desk welcomed us with great communication skills he is wonderful I appreciate his help and patience, very sweet man. I recommend him to anybody that pops up and checks out the place he gave us a nice tour, we found a perfect match. Thank you again read more

I've written a few reviews in my time and rarely do. I give a five but the young man at the front desk went above and beyond and treated me like I was the only one there. Thanks for the great customer service and painless process. read more

Extra Space Storage - Now I have peace of mind that my trailer will not be stolen or vandalized. Thanks again. - Self Storage Near Me - Salinas, California

I paid $333 for that storage and I found other storage with better price with the same size storage unit. I asked them if I can leave and take my money back and go sign with other storage. It was only 2 days. They said no and keep the money mean I lost it all. I don't recommend this storage. Anyone knows policy the storage can do that or not? read more

Primo the manager at this site assisted me greatly in finding the right site for my storage. The entire facility is managed with climate control and has recently opened up. This facility is good when looking for a place to store delicate goods. Thank you. read more

Storage itself is great no problems with break ins. The front desk was really helpful and courteous to me. The storage has been great with keeping me updated and preventing hidden fees. All around great service. read more

I would strongly recommend NOT using this storage facility. If you do, make sure that you do not get a unit in the A building. We have had our stuff stored there since January of 2022. Recently we showed up to empty out our unit and realized our stuff had been stolen. We came to realize that they also did not pick the lock but rather the chicken wire that covers the top of the unit had been tampered with. When we told the office manager that we were robbed he gave us all the correct information to file a claim. However, he also did state that if he knew it was us that he would have moved us to a "safer" unit. What "safer" means I do not know. While storing our stuff there we did notice countless homeless people not only storing their stuff but also looking like they might live there. If you do decide to use this facility I would also recommend not booking it online and going in to see what/which building the unit will be in. UPDATE: We were under the assumption that this would be reported to corporate. I just spoke with them and they have no record of our case. read more