I have been a customer of Frontier Self Storage for several years, and can attest that both the…read moremanagement and quality of service provided by Frontier Self Storage throughout the years are consistently outstanding. The manager, Julia, and staff members Juan and Bianca, are personable, professional, and very attentive to both the customers' needs and continual facility upkeep. The storage facility is always very competitively priced relative to other nearby alternative storage facilities, and consistently, clean, well-maintained, and secure. I would highly recommend Frontier Self Storage.

We came to this storage facility over 2 years ago. Nothing fancy, price was right and there was…read moreavailability. We have since then paid every month in time with no issues whatsoever. A couple of weeks ago, all my cards, credit and debit were stolen and I had to get all of them replaced which if it's ever happened to you takes some time. I finally receive my cards and then proceed to call Frontier Storage to pay my bill. This of course included a $10 late fee. Julia who I spoke to just refused to waive the $10 fee despite my explanation of the circumstances. Her response was "well it's clearly stated in your contract- any late bills include a 10 dollar late fee." You mean the contract I signed over 2 years ago? And what about a bit of empathy and kindness for a customer that has been paying regularly for 2 years without a single issue. I get it's a business as I too am a business owner but here's a newsflash, you are still dealing with people. The lesson here is, a bit of kindness and understanding goes a long way. You treat people right, they will stay or continue to come back. So needless to say, we will be moving our business elsewhere. By the way, I guess she's not very good at math. I paid the $10 but she'll be losing out on $1008 in revenue instead! I hope the actual owner of this business reads this review and effectively makes some changes and teaches Julia about this thing called customer service. Stay away! Pay a bit more elsewhere where customer service matters.

Love this place! They have by far the best selection of packing materials in the South Bay. And…read moretheir prices are way better than if you went to a UPS store or something silly like that (like I used to). This is a place a dude can just browse and have fun.

June 12, 2025 and after making several calls, no one would beat their UPS shipping price…read more I boxed up a 90 pound 100+ year old wooden ice box (refrigerator) and had is shipped with insurance. Thankfully, I took lots of before shipping and packaging process pictures too! UPS destroyed it, but Susan assisted me the the insurance claim process. It took months, and that was compounded by UPS changing the damage claim portal. Susan stayed on top of it and 5 months later UPS paid the claim. Thank you, Susan

Ramon, please never close, relocate or go out of business! The employees here are so helpful,…read moreknowledgeable and courteous. A true gem in South Salinas!

Great service! We came for passport pictures and we got a…read morenice gentlemen and happy to help!

Friendly awesome service. Always greeted with a smile. Quick service and family has been with them…read morefor years

Very good staff always accommodating, helpful and courteous, love riding on the cart to see new…read morespaces

Terrible service. Random and continual price hikes. They charge you extra every month for the app…read morethat allows you to get in to the facility. Awful. Awful. Awful.

I have stored at modStorage for many years now, and was at the facility the day P. Soares was…read morethere. I have never seen a grown man act like such a child in my life, the worst part is he was going and trying to get other customers engaged in his argument with a woman who was just trying to move her stuff in and very kindly asked him to wait for a moment, he would not wait and shoved his way past her. when I saw his review, I thought I should clear things up, and not only have I stored here for years, I have NEVER had mold on anything, this place is spotless and the staff is extremely professional and kind, five stars is not enough that I would give this place.

Great packaging supply company!! I went in there to see if I could get a bundle small boxes so I…read morecan ship some gifts out. And since they're a packing supply company I was wondering what the minimum order would be. To my surprise, they didn't care I only ordered a bundle and helped me out right away!! This is a MUST GO place because they have all the shipping supplies and they do shipping to China too!

Excellent experience! Great costumer service. Really helpful for myself. They gives more than what…read moreI wanted. Just sharing my feelings with you guys, it's worth it to visit

Spoke to Kevin originally long distance, very pleasant, very professional. Needed help unloading my…read moremothers moving truck. He confirmed our dates and his rates. Talked a couple of times before the move, very responsive a to inquiries and requests. He and a helper showed up on the day of the move on time and with all the equipment my husband requested. They were professional and efficient. Most of all they were nice to my Mother, that was everything. HIGHLY recommend this company for any moving needs!

Extremely unprofessional business, poor experience attempting to coordinate a one item transport…read more Initially Tavares was responsive and had a competitive rate to transport a table for me. Went to great lengths and expense coordinating pickup with another party and Tavares. As the pickup/drop off date got closer I hadn't heard anything from Tavares. I began to send messages through yelp, via text, then finally called leaving multiple voicemails. I have not received a response after 3 days contacting them. On my first call, the phone rang like normal. After that every time I called it went straight to voicemail, I believe they blocked my number. If you changed your mind or something came up and you can no longer do a job, just let your customer know. Don't leave them in the dark and block their number.

I had a 40" x 50" framed picture that I needed shipped. Maria and Rommel were great, They had all…read moreof the special packing materials in stock to correctly prepare the item for shipment. Included was protection of the glass. It arrived in perfect condition at the destination. I was very happy with their customer service and their competence at what they do.

Great service. Prices are good and they have a huge selection of boxes. I will ship large items…read moresold on EBay and they always have what I need. Thank you Team Box World!!!!!

They are amazing. They packed everything in a good amount of time. Red and their team took care…read morewhen packing our valuables and created a system that made it super easy to unpack. I highly recommend!

These folks are absolutely, 100% careful and considerate. Red is especially careful to take the…read moretime to determine *exactly* what you need and how to execute your requests within your budget. They're so popular that they get very, very busy. Suggest calling them well before you need them. Kind, gracious and very helpful. They're all about service.

Jackie and Lindsay are fantastic! I can't imagine anyone doing a better job. Jackie is the owner…read moreand they both are there working a lot. They are friendly, competent, extremely customer service oriented, and constantly making service improvements. We are in and out of town a lot and rely on them to ship quite a bit of stuff for us and also to receive a lot of shipments--and they always come through for us. This is a quintessential customer service business, and to succeed in it you have to provide a very high level of service, and this is something they do in spades day in and day out. As you can tell, I can't say enough good things about them! Give them a try, you won't be disappointed!

This place is the best! It's such a major upgrade from what it was years ago--super organized,…read moreclean, and user-friendly. I especially love that I can have my Amazon packages delivered here since Carmel addresses can be a little tricky. Everyone is always friendly and helpful, too. Such a great service to have in town!