I am working with Khalilah on my 3rd storage space and she always makes the transaction so easy and…read morefriendly. She advised me on the things I had not thought of and I appreciate her customer service

Manager, Khallilah Dufus is rude & I have witnessed her personality giving customers a very hard…read moretime especially when they are moving out of the facility. Having a very smart mouth is nothing to bragg about but I'm sure she is proud about that fact & thinks she entitled to do as she pleases. Better to catch one of the other employees on Sunday or Monday as they have a much better demeanor than she'll ever have. Rent deals last 6 months, then it's around a 30% increase every 6 months until the day one moves out.

Very quick easy signup at a fair price. Space is clean and easy to access. Couldn't be happier.read more

Alex at the front desk is very knowledgeable and helpful. She always greeted us with a smile. She…read moreis the reason for our 5 star experience! The facility was always clean and accessible. The enclosed garage loading area was a must!

This storage facility is convenient (close to major roads & tollway) and fairly well maintained…read moreoverall. It is in a fairly safe neighborhood, tucked away on a residential street. The office staff (manager?) is very nice to deal with. My unit is facing the fence and for awhile, the floodlights on that side of the building didn't work, but eventually they got fixed. My biggest complaint is... PRICE INCREASES HERE ARE REDICULOUS! Don't count on being here year after year unless you want to pay SIGNIFICANTLY MORE in the future. I had a 50% INCREASE IIN 2021 ALONE!... was paying $123.00 per month in January 2021 and by December 2021, I was paying $184.00 per month. That is a 50% increase, and it was WITHIN 1 YEAR!! I've rented space in the past from other local Public Storage facilities and they all have raised prices rather quickly, but nothing like this facility has! I have a feeling that the local Public Storage facilities slam the long-timers with BIG price increases because they figure you probably won't move after all that time, even with a huge price increase. Now paying over $2,200 per year for my unit makes me re-evaluate the need to keep stuff in storage. I could probably throw out most of what I store and then re-buy new if it's needed and still save money! Time for a change!

The manager I talked to is very nice & polite. I rented a 10 X 25 space. I could tell immediately…read moreit wasn't close to the advertised measurements. The door width itself is less than 8 Ft. The actual width is not quite 9 Ft. The length is 23.5 ft. I understand that measurements can be slightly off but this isn't close. At best it should be advertised as a 9 X 24 Foot space and that's being generous. I did measure it. Next time B4 committing to a spot hopefully I will be allowed to see it 1st. I did rent at Extra Space in Crystal Lake B4 and their space was pretty darn close to the advertised measurements. Other than the incorrect size which is important, the place seems to be good & management nice

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.

The staff is friendly and helpful. They keep the hallways and bathroom clean. If I were eating only…read morethe staff, I would give them a 5-star rating. After sunset, the lighting around the building is very poor. The place looks like a shuttered building from the south sid,e where you can enter your code to gain access to your storage space. My rating for the outdoor lighting: 1 star. Currently, I'm having trouble because the automatic payment system charged me for 12/2024 when I vacated & gave notice before the end of 11/2024. My rating for the automatic payment system is 0 stars. Something extremely helpful in bad weather: You can drive your car or moving van/truck into the building on the south side, where CJ was a big help when I had to retrieve some winter gear in the rain. Sometimes other tenants have their cars in the 2 spaces where you can drive into the building, but when those spaces are open, they are wonderful because if you have a car or a small moving truck (not the big full-sized ones), you can drive in far enough that you can close the overhead door and work in relative comfort. My rating for these 2 drive in loading dock style bays is 5 stars.

The process was easier than I thought. Renee is an excellent…read morestaff member who helped me every step of the way after I went online and did my reservation. She was extremely professional.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

They fixed an electrical problem in our u-haul for completely free! Vanessa and Kevin were so kind…read moreand helped us so quickly! If you need any help with your u-haul I highly recommend going to Vanessa and Kevin to get it fixed!

Came here for a hitch installation. I guess "a few hours" means something different to these folks…read more They told us it would take a few hours, so I'm thinking 2-3. It's been 5 hours and I'm currently sitting here and still waiting. She said an hour ago when I showed up it was "almost done." What really gets on my nerves is after 3 hours I called and asked how much longer they expect it to be and refused to get an answer. I had to cancel an appointment of mine, that I otherwise could have kept if they communicated in some way it would be longer than expected instead of me waiting there after it had been 4 hours since the start of service and they did "we're almost done." Waited almost 2 hours after that in the shop. Meanwhile one gentleman who finally decided to help the person doing the service was just sitting on their phone at the counter not doing damn thing, fully aware this was taking far too long. Terrible customer service and deceptive time frames give for their service. Don't go here.

Darren was exceptional . His patience and courtesy were extremely helpful as I secured a storage…read morebin for my surplus supplies. I look forward to a long relationship with Public Storage and Darrel as my contact.

Wonderful service, from the very first phone call, they found me a very convenient and affordable…read morelocation, it is safe and clean. All the process was smooth, online, contactless. The only thing I did not love is that after applying all the discounts, there were extra charges that were not previously mention, still we decided that we needed it, and compared to other places was our best option. Yes, I do recommend it, I suggest you make all the questions necessary, to avoid surprises!!!

The guys arrived on time. They were respectful, friendly & kind. They were careful with my…read morethings, and made helpful suggestions about where to put things when I couldn't decide. I would definitely hire them again!

The worst. Like the 3 Stooges. Broke my things. Tossed my stuff around. We're so rude to a 72 year…read moreold widow who lost her home. I'm still crying about the disrespect I was shown. My next move will not be with them and I will tell anyone who asks not to use them. They didn't even take all my things couldn't follow directions. They acted like they didn't want to even do their job. For the live of God stay away from them