Manager, Khallilah Dufus is rude & I have witnessed her personality giving customers a very hard…read moretime especially when they are moving out of the facility. Having a very smart mouth is nothing to bragg about but I'm sure she is proud about that fact & thinks she entitled to do as she pleases. Better to catch one of the other employees on Sunday or Monday as they have a much better demeanor than she'll ever have. Rent deals last 6 months, then it's around a 30% increase every 6 months until the day one moves out.

Never ever store your stuff here, terrible service, place is dirty and they will hike your prices…read morelike no tommorow! Avoid at all costs!!!

Very quick easy signup at a fair price. Space is clean and easy to access. Couldn't be happier.read more

Alex at the front desk is very knowledgeable and helpful. She always greeted us with a smile. She…read moreis the reason for our 5 star experience! The facility was always clean and accessible. The enclosed garage loading area was a must!

Easy, quick, responsive management. MARIA was SUPERB!! Simple access and great locationread more

Mary was very helpful and polite, she reassured us that we were valued as a customer and made sure…read moreour needs were met when our unit needed to be checked out, definitely recommend

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

Alliance Moving & Storage exceeded every expectation. We hired them specifically for packing and…read moreloading, and the three-person crew was outstanding from start to finish. They arrived on time, worked efficiently, and showed incredible attention to detail with our artwork, glass, paintings, and other fragile items. They truly went above and beyond to make sure everything was packed and secured properly. Once we reached the other side of the move, not a single item had been damaged in transport, which speaks volumes about the quality and care of their work. Jaggy was also excellent throughout the entire process. His communication, timing, coordination, and follow-up were all first-class. We could not have been happier with the experience and would absolutely use Alliance Moving & Storage again. Highly recommend!

These guys are incredible! The moving company I hired had me less than 1/2 packed and backed out…read moreon me due to local storms and not able to supply workers. We contacted Alliance on Wednesday and asked for a quick pack and load of our 5 bedroom home the next day. They supplied 7 guys came at 8am on Thursday and had the house emptied by 5:30pm. They delivered it on Sunday at the new house. They were INCREDIBLE! Kind, hardworking, competent, and prompt. Additionally reasonably priced especially for a short notice move! You won't be sorry.

5 plus stars for amazing help with Mike. was so efficient and helped explained everything that was…read moreconfusing and very patient.

The staff is friendly and helpful. They keep the hallways and bathroom clean. If I were eating only…read morethe staff, I would give them a 5-star rating. After sunset, the lighting around the building is very poor. The place looks like a shuttered building from the south sid,e where you can enter your code to gain access to your storage space. My rating for the outdoor lighting: 1 star. Currently, I'm having trouble because the automatic payment system charged me for 12/2024 when I vacated & gave notice before the end of 11/2024. My rating for the automatic payment system is 0 stars. Something extremely helpful in bad weather: You can drive your car or moving van/truck into the building on the south side, where CJ was a big help when I had to retrieve some winter gear in the rain. Sometimes other tenants have their cars in the 2 spaces where you can drive into the building, but when those spaces are open, they are wonderful because if you have a car or a small moving truck (not the big full-sized ones), you can drive in far enough that you can close the overhead door and work in relative comfort. My rating for these 2 drive in loading dock style bays is 5 stars.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

They fixed an electrical problem in our u-haul for completely free! Vanessa and Kevin were so kind…read moreand helped us so quickly! If you need any help with your u-haul I highly recommend going to Vanessa and Kevin to get it fixed!

Came here for a hitch installation. I guess "a few hours" means something different to these folks…read more They told us it would take a few hours, so I'm thinking 2-3. It's been 5 hours and I'm currently sitting here and still waiting. She said an hour ago when I showed up it was "almost done." What really gets on my nerves is after 3 hours I called and asked how much longer they expect it to be and refused to get an answer. I had to cancel an appointment of mine, that I otherwise could have kept if they communicated in some way it would be longer than expected instead of me waiting there after it had been 4 hours since the start of service and they did "we're almost done." Waited almost 2 hours after that in the shop. Meanwhile one gentleman who finally decided to help the person doing the service was just sitting on their phone at the counter not doing damn thing, fully aware this was taking far too long. Terrible customer service and deceptive time frames give for their service. Don't go here.

Darren was exceptional . His patience and courtesy were extremely helpful as I secured a storage…read morebin for my surplus supplies. I look forward to a long relationship with Public Storage and Darrel as my contact.

Wonderful service, from the very first phone call, they found me a very convenient and affordable…read morelocation, it is safe and clean. All the process was smooth, online, contactless. The only thing I did not love is that after applying all the discounts, there were extra charges that were not previously mention, still we decided that we needed it, and compared to other places was our best option. Yes, I do recommend it, I suggest you make all the questions necessary, to avoid surprises!!!

The guys arrived on time. They were respectful, friendly & kind. They were careful with my…read morethings, and made helpful suggestions about where to put things when I couldn't decide. I would definitely hire them again!

The movers who showed up were great. They did break one piece of furniture, but they immediately…read moretold me and helped fill out a damage report and said someone should reach out within two business days. That's where the problems began. No one reached out to me. I tried calling the Schaumburg office repeatedly. Mostly, I would sit on hold listening to an automated voice until the call would disconnect. Multiple times I would call during business hours just to get a message telling me to call back during business hours. I was twice answered by an actual person and both times they told me that they were transferring me to the appropriate department. Both times they disconnected the call instead and didn't answer when I called back. I didn't receive any contact until after I called corporate, and when a representative did reach out, it was via text message without identifying themselves or the company they represented. It still took an additional 12 days from the point of contact for them to claim they had no liability, even though their movers included in the damage report that the damage occurred when moving the furniture incorrectly. They offered to discuss further if I had anything to add to dispute the claim, but I am now once again not receiving any responses. I had a second move planned, which they were aware of. I will not be using them for it, nor will I recommend their company to anyone asking in the future. I've spent so long on hold at this point, that I have memorized their spiel about how generous the owner is and how much the company donates. It comes off as pandering and insincere when they won't even acknowledge liability.