1. Extra Space Storage

    1. Extra Space Storage

    0

    Springfield, MA

    Extra Space Storage

    1.0 (1 review)
    Closed 9:30 am - 6:00 pm
    Updated 1 week ago

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    9 months ago

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    Emily S.

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    Cabrini Moving Service

    Cabrini Moving Service

    (11 reviews)

    If your looking for a great moving company, you can stop here. Stephan, Jesse and Abner killed it…read more That means they came, saw and conquered. They were non stop until the job was over. They handled everything perfect and made sure we were happy. Better than any other company we have used. Solid. 4-20!

    I thought our experience would be a bit better considering all the good reviews but this was our…read more3rd move with movers (different companies each time) and although it wasn't a terrible experience, it wasn't the best either. The front office worked with me to accommodate our moving date which was great and said someone would come out to do an estimate, gave me a general time frame for their arrival, and said they would call when they were on their way. As a mom with a 9 month old who has a nap schedule and a dog who barks at everyone who walks past our door, this is extremely important to me. The guy arrived without calling and I had to rush to get the dog out on his lead before he woke up my daughter. He took about 15 minutes to do the estimate, said we'd need one truck with 3 guys and overshot on the time which I expected so no biggie there. Moving day arrives; the crew had loaded maybe 3 rooms (out of 8) and kept saying they were going to need another truck multiple times to the point where my husband and I said screw it, take only the large furniture and heavy boxes and we'll move the rest on our own. 2 of the workers busted their butts while one sort of just organized the truck and then one of the guys busting his butt and the organizer bickered most of the afternoon. The third guy even came and apologized to me and my husband for having to listen to it! A chandelier was broken during the process and no offer from the company to repay us for us or anything. Then the icing on the cake was the foreman did our bill, I had a debit card and he said I had to call the office to do it and I did, at 330 in the afternoon, and the lady who does the payments had left for the day! What?! So in all the craziness of moving I couldn't remember where I had our checkbook and thought I left it at the old house. The office said I could drop it off by 5pm and the foreman said no worries we'll go to the old house with you and we'll bring the check, no extra charge for the time. Only halfway there I realized where it was and had to just stop at the bank and withdraw cash. My husband was in a separate vehicle and got there before me and told them that I had to make a stop. When I got to the old house (which was 20 minutes after my husband and I spoke so he had communicated with them that I had to stop) the foreman was on the phone asking if he should run the clock. Why did you offer to do it at no cost then try to call and ask your boss if you should run the clock? Makes no sense. All in all, it wasn't an awful experience but not worth 5 stars to me and I likely wouldn't recommend them to friends or family.

    Four Guys And A Truck - New logo!

    Four Guys And A Truck

    (28 reviews)

    I definitely recommend four guys and a truck! Owners Lori and Graceann were very communicative and…read morelovely to work with- from dates, to planning, to logistics, they are clearly pros. Leading up to the actual move, head mover Jack came to asses and take measurements to be sure that they had the right equipment and everything. Jack was thorough, smart, and very easy to chat with. On the day of, Jack and his team were awesome. We had a complicated job with some really huge items, and two different delivery locations, and Jack didn't flinch. He even texted me updates throughout the day so that I was clear on timing and aligning with my staff. Thanks Four guys!

    READ the fine print. I am elderly and disabled and do not drive. I thought when I hired a truck…read morethat they would fill the truck. WRONG: I had to make an inventory of things I wanted moved. I didn't realize that if an item wasn't listed on the inventory they wouldn't take it. I had to have them come back for an estimated additional $1300-$1600 dollars. They were supposed to be here around noon. At 12:40 I called and was told they had a 2 hour window. I had had to make arrangements with friends based on 4 Guys arriving around 12. As I don't drive I needed to have a ride to the new address. My ride couldn't do the later time so I had to scramble to find another. It's now 2:45 and no truck. When I called a got a very calm person who began to explain why they were late. I told him I don't want explanations or excuses so he offered to call the whole thing off. I was almost speechless as I'm under a deadline. Would not recommend them: not reliable.

    The UPS Store

    The UPS Store

    (21 reviews)

    Don't go here for notary. As a notary myself I know the law and rules. The lady here marked on my…read morelegal document in a place other than the notary block, voiding it. She's got a shitty attitude also.

    I purchased a one page printing job on their website to print out the shipping slip for a large…read morepackage. It was heavy and I lugged it into the store and approached the counter to give them my order # like I have done a handful of times in the past. Would you believe that not one of the three employees working (one of which WAS THE OWNER) could figure out how to print it out!? This is one black and white shipping slip I'm talking about here After around 10 minutes of being left without any explanation of what was happening, I explained that I needed to leave for work. There was no apology for the inconvenience, no offer to hold my package until someone who knows what they're doing can help me out, and of course no mention of a reimbursement. Just a shrug and the excuse that, "We don't know how to do this and the guy that's usually here is out." At this point, learning that this is the owner telling me this, I was frustrated. I asked him how something that usually take me less than 5 minutes to do is now going on almost 15 mins and why do they think that telling a customer that "we don't know how" is a help to anyone, and I am met with this guy giving me a "time out" sign right in my face like he was the referee who showed up to the wrong game. That was it. What kind of business owner acts like that? I went to the Longmeadow store the next night and was in and out in maybe 3 minutes with the employee even helping me carry my heavy package in from my car. Night and day difference. There's a reason why this place has so many negative reviews. Stay away.

    Extra Space Storage - selfstorage - Updated July 2026

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