Water leaked into my 10x 10 unit from the roof- ruined solid oak heirloom furniture from my…read moremother's estate worth thousands. No apology, no recourse, no willingness to dispose of my ruined property. Representative even started insinuating that it somehow was my responsibility, huh?? ....though they were very happy to raise monthly fee by $40.00. Make sure you get insurance and take photos of your property.

From the owner: We are an indoor climate controlled storage facility located at 283 Main Street in New Hartford,…read moreConnecticut. We offer indoor, climate-controlled storage units ranging in size from 5'x5' up to 10'x25'. Our customers have 24/7 access to their units. In addition to self-storage, we also offer seasonal storage for everything from jet-skis, boats, boat trailers, cars, trucks, motorcycles, snowmobiles, tractors, fire trucks, golf carts, landscaping trailers, campers and 40' RV's! Seasonal storage is accessible by appointment only. We pride ourselves on exceptional customer service. Our client driven focus allows us to customize your storage experience. Storing your vehicle inside limits your vulnerability to vandalism, theft, and the harsh New England weather including exposure to sunlight and weather conditions such as rain, hail, wind, freezing rain, snow, etc.

Poor business practices and uses young and untrained labor to handle your valuables. Workers are…read moreexploited and expected to work what should be an illegal number of hours in a day. On my son's 2nd day of work, during his "training/orientation", he packed and loaded a house from 7a - 4:30p and then drove 2 hours to a house in NY to unload it! At 10 pm, they told him if he didn't help unpack then they wouldn't give a ride home AND that he couldn't leave because he needed an escort off the "base". He panicked and called us and we ended up getting the West Point police to escort him to the school exit. At 11:30p he got an Uber to Fishkill, NY where his dad picked him up and they got back to West Hartford at 2:00a. It was a horrible experience for him and makes me really question how they run their business. Also, they weren't even going to pay him for the 29 hours he worked over those 2 days! We finally badgered them enough that they paid him for 16 hours...so add what I have to think is wage theft to the list of questionable tactics. I would never recommend anyone work there or hire them to move ANYTHING!

These people are crooks. Use someone else. Bad packing that took too long. mislabeled boxes. Total…read moremess.

Frank Diaz with Meyer is an absolute pleasure to work with. He is incredibly kind, hardworking, and…read moreprofessional. Everything was done quickly, efficiently, and with great care. Frank made the entire process seamless and stress-free--he's fast, reliable, and truly easy to do business with. I couldn't recommend him more highly!

Thank you to Troy and Tim for the BEST move ever. They moved us from Ct to NC and were amazing on…read moreboth ends. There was another packer in Ct that was also super professional. Linda was also amazing and handled all our concerns. Thank you William B Meyer and Bill H for your extremely professional handling of the move!! Best, Patti and John Sent from my iPhone

DO NOT USE ROGOVIN MOVING AND STORAGE…read more This was, without exaggeration, one of the most unprofessional and disrespectful service experiences I've ever had. PICKUP: The movers arrived already frustrated and openly complained about having to move larger items- items that were absolutely disclosed ahead of time. They told me dispatch never informed them, which immediately put me in the middle of their internal failure. Because of this, they were completely unprepared to properly pack those pieces despite the fact that I paid Rogovin in advance to pack them. As a result, both items were significantly damaged. When I called dispatch to resolve it, instead of taking responsibility, they argued with me and blamed me for not packing the items myself... for a service I was literally paying them to perform. I was charged for packing that never happened. DROP OFF: It somehow got worse. Immediately, a mover disappeared into my bathroom and later came out apologizing, asking if I had spray. I later discovered he hadn't even flushed properly. I had to clean up after your employee in my own home. That alone is unbelievable. They also don't tell you that you're required to stand there and help them count every item during unload, or risk issues later. That burden is entirely put on you with zero warning. And then the most unacceptable part: They left with one of my major belongings still on the truck. Instead of immediately correcting their mistake professionally, I was told to meet them on the side of I-95 as if that's a normal or reasonable solution. I spent hours of my workday trying to track them down on a highway and never found them. When I called dispatch again, I was met with hostility and told I would need to go all the way back to Connecticut to retrieve my own item... after I had already moved to Maryland. Let that sink in. This company: * Damaged my belongings * Charged me for services they didn't perform * Left my home in a disgusting state * Lost one of my items * And then refused to take accountability or fix it in any reasonable way Until my missing item is returned to the address I paid to have it delivered to, this review will remain. Avoid this company at all costs.

Why can we give 0 stars to this horrible Moving company…read morebesides braking my stuff they lost some of it and offer $50 to repay it !!! Would not recommend it to anyone

These guys are awesome! I thought moving from Boston to Germany was going to be a total stress…read morefilled nightmare. Not to mention expensive. But I was proven wrong. These movers are extremely professional. Communication was a breeze, everyone I spoke to was very polite, and the process was super simple. We set a date for our move out and they arrived right on time. They packaged everything quickly and carefully, loaded up the truck and we were done! Delivery time was really quick and everything arrived in Germany in perfect condition. Seriously, not one thing broke, which I personally didn't think was possible when moving. I am unbelievably happy with their services and recommend them to anyone who's making a move from the US to Europe!

Sunset international shipping in Boston was an easy service to use as I needed to ship out some…read morecommercial kitchen appliances over seas. It saved me a ton of time and money as well. It was a sigh of relief and it was delivered as promised. Not to mention the staff was very friendly. Highly recommended!

I called about what seemed to be an impossible task. John not only made it possible but went above…read moreand beyond service to a customer.

From the owner: 11 Years in business…read more Central CT Transportation, Inc. ... examples of deliveries, courier, and CCT's expanded moving services Since 2005

All around great experience. I needed a piano moved from CT to MA on the weekend and I couldn't…read morehave picked a better company for the job, they were professional , quick, responsive, reasonable price and took care to properly wrap the piano. I'm very please with their service and would highly recommend

Brandon and his team were amazing. They made the move quick and efficiently. I highly recommend…read moretheir services. I will definitely be using them again!

Update: We were finally told a few days ago that our container would be arriving Monday (this…read moremorning). We had to plead with the city for a new (rushed) permit. But yet again we had to call to discover that the shipment was delayed and our belongings won't be arriving today as promised. The supervisor we spoke to says that she is unsure of what the hold up is and will get back to us with an update. Each time we have had to reach out and otherwise would not have been told our container was not coming. Pack Rat has agreed to pay for our unused permits but this delay has inconvenienced not only us, but also our neighbors, and we will be expecting additional compensation.

I recently sold my home, and, rented a storage container from Pack-Rat…read more My Experience . Deliver and pick- up. Had a great driver that explained how the operation worked. The deliver was supposed deliver in the morning or early afternoon. The container arrived at 9:00 that evening. This set me back a day from moving as I was getting closer to my close date. . Pick-up, same thing happened, was to be picked up morning to mid-afternoon, came about 8:00 that evening. . Customer service, they are out to get the best financial profit and will play around with the quote numbers. They quoted my the same price for a 16ft container, tried charging the same for a 12ft. I decided to rent the 16ft container. . Less then a month after renting the 16ft container, I received an email of a price increase. Sorry, I find this troubling that they quickly increase the rental price for more profit. I would be very cautious dealing with Pack-Rat. I will not use them in the future or recommend that due to their business practices. I simply can't trust them. There are alternatives that I strongly suggest you look at. I had a few friend that we're going to work with Pack-Rat, they are now dealing with alternative container companies.

Jaime J was our driver who brought our 2 PODs to our home on 23-Dec-2025 from where they had been…read morestored in Bristol. It was a snowy day and there were traffic issues. She was very communicative and arrived promised. She was professional, efficient, and was cheerful. She was a delight to interact with and I would be very happy to work with her again.

Our pickup was confirmed for May 30, 2026, between 12:30 PM and 3:30 PM EST. When the POD was not…read morepicked up within the scheduled window, we contacted PODS Customer Service and were advised that there was a delay and that pickup would occur later that same day at approximately 4:36 PM EST. After receiving no pickup, we contacted Customer Service again and were informed that the driver was completing another delivery and that our location was the next scheduled stop, with an estimated arrival time of 5:11 PM EST. While actively speaking with the PODS representative, we simultaneously received a voicemail advising that, due to "unforeseen circumstance driver hours," our pickup had been canceled. No definitive rescheduled pickup date was provided at that time. This situation is completely unacceptable and has created significant hardship for our family. We are scheduled to close on the sale of our home on June 2, 2026, and we specifically coordinated our move, closing timeline, relocation plans, and POD rental around the confirmed pickup date of May 30, 2026. Our home has already been fully vacated in preparation for closing, and we are relocating out of state immediately thereafter. As a direct result of PODS' cancellation, we are now facing: -Potential delays and complications with our real estate closing. -Additional moving and logistical expenses. -Potential liability issues associated with having a POD remain on the property after ownership transfers. -Significant disruption to our relocation schedule and move-in arrangements at our new residence. Rescheduling my POD on someone else's property without permission is in breach of contract. You cannot legally leave my container and personal belongings on another party's property without authorization. The property belongs to someone else officially on June 2nd at 12:00am. Additionally, the new property owners are threatening to have the container towed if not removed already, which could result in the loss of my family's belongings. I emphasize that if this occurs due to your negligence, it could expose PODS to significant legal liability. 0/10 - do not recommend this company at all. They have zero compassion or regards for people, only that their drivers make it back in time to clock out to avoid paying overtime.