I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set properly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends. read more

Would highly recommend this company. I called and was able to get a plumber out to me within a day. They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward. read more

Great company. They came out right away. The guy was honest, gave us a great price and was able to fix our shower handle and a running toilet same day of the visit. Would definitely use them again. read more

We discovered a bad leak in our water heater on a weekend & basically our basement was flooding. We called them in desperation & they tried to help us on the phone and immediately sent a service man. They showed up quickly given the circumstances and fixed our leak. I thought they gave us value for our money in the work that they performed. Would definitely recommend them! read more

I would definitely recommend this company. Will and Sebastian came today and fixed a clogged drain pipe in my laundry room. They were friendly, helpful and very informative. They left the place as clean as they found it. The price was fair and they were on time, thorough and efficient. I'm happy I now have a reliable plumber. read more

My sub pump in my basement stopped working, I. Sled 1-tom plumber. I understand they charge for coming out, I don't have a problem with that, but he came in the house didn't even bother to touched anything. Or even open the cover and test the sub and automatically told me the pump is shot and I need a new one, mind you this pump is brand spanking new only one year old. He left I called a local plumber he came opens the cover cleaned it and boom it was working like new. read more

I called this morning for a repair on the water line coming from my hot water heater. THe scheduler, Hayley was pleasant and quite helpful. appointment was set for same day 2-4pm. the plumber, Jerry arrived a bit after 2, we went to see the problem, he explained the price, I ok'd, and he started the work - replacing a section of pipe and the joint between 2 water lines. The work was quickly done, and came out great. the area was clean after the work. we did the payment transaction, and all was good. Jerry was very easy to deal with, knowledgeable, pleasant and did a good repair read more

1-Tom-Plumber - repaired the connection between the 2 pipes (bright copper color) - Plumbing Near Me - Farmingdale, New York

I had a fantastic experience using 1-Tom Plumber. I'm pretty handy myself and usually can tackle small repairs . I have two houses The second house is a rental house and the heat and hot water was out for my tenants and I work in the city. They were able to get somebody out there right away and assess the problem. They called me and they explained in detail what was needed, (which is what I had suspected ) and had the heat and hot water going that day. the communication with me between the office and the mechanics in the field was outstanding keeping me abreast every step of the way. Their pricing was more than fair than what I expected. I will definitely keep their name and number in my directory for future Need for either of my houses. I strongly recommend them if you need fast reliable service at a very good price. read more

Called in the middle of the night for a plumber and someone picked up and they sent a plumber to my home within the timeframe they gave me. The service was great and the plumber was so knowledgeable and was able to get everything taken care of pretty quickly. I highly recommend. read more

Really great service! Great people to work with and Jeff, who installed our new water, is such a lovely young man, very professional and really did a great job. I forgot the other gentleman's name that came with Jeff but he was very nice, as well! Had a few bumps along the way and Jeff came right away each time I called and took care of everything. He's patient and explains everything well. Even the answering service at the office are all such lovely people. Highly recommend! read more

nice guy he tried his best for fair price,.I reccomend using him for service.i willadd more charactors to make it work one to threee for

Responsive and professional with fair pricing. Rich came as promised and solved my plumbing problem in a short amount of time.

My main sewer line backed up, once again. Anthony came out within an hour of me calling. He was professional and courteous. He snaked the line and then sent a camera into the pipe to show me what is causing the backup. He said that the roots from my tree on the lawn were growing into the line causing the pipe to become blocked. I asked about reaming the pipe and unfortunately because it's Orangeburg it will collapse if I try to ream it. He suggested replacing the sewer line from house to street. I'm having them come to give me an estimate this week along with a few others. Although they're a little more pricey than the past few guys that I had come and snake the line, I definitely recommend using them. read more

I had a brisk leak from a pipe in the basement and it was Saturday night. They responded within minutes and gave me the name of the plumber who was coming. The plumber, Tyler, texted me. He got my address and arrived within half an hour. He made the leak stop right away, then explained what repair was needed. He gave me a price. He fixed it and it cost what he said. No problems since. I'm completely satisfied. read more

Very pleasant to work with, my experience was great. They were very responsive and efficient. Overall I was satisfied with the process and the work that was done, would highly recommend them! read more

What a great company! My water district advised me I had a leak somewhere because of excessive water usage. 1-Tom Plumbing responded immediately and identified the source of the leak. It was my lawn sprinkler system. They turned off the sprinklers to stop the leak until my sprinkler company can address the problem. Best of all, they waived the fee for coming out to investigate. Needless to say, I wouldn't hesitate to contact them again for my plumbing needs. read more

Jose arrived on time. He was He worked quickly to complete the job. What more could you ask for?

They were a little pricier than I expected, but they did a great job. I cannot complain about the work. What I did not care for, I requested the receipt which he told me it will be emailed to me and I never received it! read more

We called 1-Tom-Plumber as an emergency consult and George was able to come immediately (within an hour). He was able to identify and fix the source of our leak behind our fridge within 30 minutes. He even came back after he completed his job and purchased us a water leak detector. He was extremely professional, knowledgeable, kind and considerate. We would 100% use him again and highly recommend him. read more

I have to say this was the best plumbing company I hae used in a long time they were fast got the problem fixed very professional the young service reprsentative could not have been better read more

couldn't recommend 1 Tom Plumber more! Our toilet flooded & they got out to us so quickly! Super professional & efficient. Will definitely be calling them with any of our future plumbing needs. read more