We highly recommend Tim for all your plumbing needs. We had several issues with plumbing in our home. We called up Tim and spoke to him right away. He quickly scheduled an appointment to come to our home and assess the problem. He told us it was likely our water heater, which was very old and had never been drained. He also told us we needed to install a p-trap on the line out from the washer to prevent odors from getting back into the washer. He quoted us a price, and when we compared his quote to others, he was right in line with everyone else. The water heater we had was something of a custom design, but he was able to find a replacement of the same brand and design and have it installed within a couple weeks after we first called him. He did great work, and it was all done very quickly, but what was even better is what happened after. The next day, the line from our washer started leaking. When Tim installed the p-trap, he had to bend the plastic hose that was already there into place to fit on the p-trap. This caused a small crack in it. He came back immediately, identified the problem, then went out and bought a new hose, came back and replaced the whole thing, all free of charge. That is service you cannot put a price on. You can bet the next time we need plumbing work done, our first call will be to Tim. read more

Very happy to choose this company!! I had an outdoor faucet that needed to be drained before the water froze in the pipes and replaced , I called and they came to my home the next day. I have to say that Tim knew what needed to be done which could have caused damage to my home if I didnt find a plumber. He knew exactly what to do!! he added a stainless steel faucet and drained the backed up water before this froze my pipes. Very Affordable prices. I am very happy with service. would definitely use again. I give it a 5 Star rating!!! Very pleased with the work! read more

Tim came by today from KGI plumbing to help replace a valve that would not function. I needed to shut down the water to my outside hose faucet and could not do so. Tim explained the options, regarding what was necessary and what we could do and gave me two prices (one for each repair option). Very down to earth guy, easy going and great to talk to. The kind of person you would sit down and have a beer with. Price was very reasonable for time and work performed and I would highly recommend him for future plumbing, heating, and cooling needs. A+ read more

We can't thank Tim enough for being extremely responsive on more than one occasion as he helped to make a very complex situation with our heating system seem simple. He is extremely knowledgeable, thorough and honest... refreshing! His follow-up was also very professional and is a reflection of how much he cares about his customers. We highly recommend Tim!! read more

Tim responded to my Yelp message within a short time and called me right away to hear about my issue. He came by next day, diagnosed within minutes, told me details and gave me option to think it over and he'll come back or do job same day. I asked him to fix issue same day and he did a great job! He also did maintenance check on heating system to ensure everything else was ok. Thank you Tim! Definitely my new go to! read more

Tim was great. Had an issue with Heat in the winter and Tim was timely and very efficient. Also very down to earth and professional. Would def recommend and hire again. Hoping I don't have to. read more

I was contacted via e mail right away and was requested to provide my phone number so that KGI could call me, which I did...I am still waiting on the call and this was over a week ago...I can't comment on the work that was done, and for all I know the other reviews may be accurate, but I was never contacted. I have moved on and found another company. read more

When I needed a dedicated water line installed for a dishwasher I recently bought, I needed a plumber. I was very happy that I picked the right one. Tim came to my house and worked diligently to install the hot water line for the dishwasher perfectly. I also had bought a new faucet to replace the old one I had and Tim installed that perfectly as well. Aside from being an expert plumber, Tim is also a great human being and a great conversationalist. He's an honest and hardworking man that if for any reason I need any more help, he will be the first person I call. It was a pleasure to welcome him into my home. read more

Got in, corrected problem, got out. 1-2-3. Just what you want. Thanks Tim for great service at a reasonable price,

I just recently moved to the area and began experiencing the beginning of a potential basement leak. Jim responded right away, traveled to Merrick, fixed the problem completely, and charged me a very reasonable and fair price for his services. In addition to being a very skilled plumber and an honest and reliable business owner, Jim is an all around awesome guy and I very much enjoyed his socially distanced company. While I certainly hope I won't need another plumber or hearing specialist anytime soon, it is very comforting to know that if I have any need for drain repair or the like, that someone as trustworthy and kind as Jim will save me. read more

Tim is the best -- quick response, thorough, honest - talked through all the things - and helped me understand everything including the price which was super reasonable. We just closed on a house and I will be calling Tim when needed. read more

Tim was very professional and skilled. He responded right away when our boiler failed and restored our family's comfort on a cold winter day. I highly recommend KGI Plumbing! read more

Provided prompt and reliable service for our boiler. Communication was excellent. They arrived when promised. Quote was reasonable and accurate. Best of all we're toasty warm now. read more

Tim was a pleasure to deal with great communication fast response up front price, found my go to Plumbing Company.

Excellent service! Tim and Frank are superb with regard to technical expertise and customer service as well. Highly recommend these professionals at KGI plumbing! read more

Tim from KGI replaced a hot water heater for us a few weeks ago. We are very please with his work and most of all he is very honest and stand behind his work which is critical for hiring someone you can trust. read more

I happen to be in Florida for the winter, so when I found out there was a problem with the hot water heater in NY, my concerns were heightened. I am extremely pleased that I selected KGI to handle the repair. Dealing with Tim from KGI from over a 1000 miles away was easy. We communicated through the email and messaging and made the appointment. Tim texted me in the AM to confirm and I was able to get the repair done without flying back to NY. (Of course someone was available to let Tim in the home to complete the repair.) I was confident by his reviews that Tim would get the job done. Once completed, he took my credit card information over the phone. Thank you Tim. I highly recommend KGI Plumbing and Heating!! read more

Amazing company and service! Their response and service time was rapid (same day). Tim was very knowledgable and explained how my AC system works in laymen's terms for my novice understanding. He fixed the issue that I was having and put in 3 lbs of Freon. Not only was he a great technician, but also very personable. I would definitely use this company again and I recommend them to anyone in need, especially for AC service! read more