Very nice and helpful consultants at the desk! They were very nice and quickly helped me diagnose…read moremy problem

Husband and I came in to return their equipment and cancel our service that we've had terrible time…read morewith for the last two years. There was one person at the kiosk and someone helping a couple in the front with their phones. We got called to come forward to the second kiosk and the person was not happy looking. We asked if we could return their stuff since we moved and drove down just to do that. She informed us in a rude unfriendly tone that we couldn't return our stuff there but to drop it off at UPS up the road. The UPS person told us they get the equipment when the store doesn't feel like dealing with it. Also the cancellation had to be over the phone to customer service in which we were informed a while back when we returned a modem, we could do that when we want to cancel in the future. I guess it changed... I have had Xfinity twice in different states and they always made it easy for us with a smile no matter if we were starting or canceling with them. We were stuck with Spectrum due to our apartment complex. If anyone is wanting to go with Spectrum, beware the multiple freezes, the outages and the confusing customer service. Online and phone customer service has been friendly and helpful so far but internet overall isn't great. I would not advise going to the store in Tiger Town.

Staff was rude and pushy. Would not recommend visiting this location. Staff member demanded to know…read morewhy I wouldn't buy accessories and refused to take no for an answer. The overall experience felt confrontational, rushed, and unfriendly.

Last week changed from verizon to tmobile. Was happy with the support we got from tmobile…read moreassistant BUT........... phone on sale for $99 NOT REALLY on sale, I will receive credit each month - - A CREDIT I HAD to get online and SIGN UP FOR which was not relayed to me. Phone call w/tmobile cust serv says I will be paying FULL bill this month and credit will start in 1-2 months. Every thing is 1-2 months - Are we not automated, have computers? Why does what is advertised in store as sale actually take 1-2 months? Currently I'm not pleased. Changed to tmobile as I was told good cust serv vs verizon. Beginning to wonder with my first experiences..... Oh yeah, wifes new iphone wouldn't work (wouldnt make phone calls). We were told that she probably activated the esim - well she would not know how to do that. Phone showed primary and secondary phone nr (both the same). When trying to fix per store it wiped out her plan. Had to go back to tmobile store - went local Phenix City - Mgr there took out the physical sim and got phone restarted with 'tech support' reinstating the plan. He said that with the Esim that a physical sim should be installed. So two different stores on 2 different set up pages????

Young girl in Opelika store was rude and obnoxious Worst…read morecustomer service ever !! Will never go back to this store!!

1 star just because I couldnt select 0 or negative. Very rude and unprofessional staff. They…read morepromise you something and when you come in they change it. Felt discriminated while I was there. Nothing but clowns there. Management wasn't any good. Please avoid this store at all costs. Find someone better to deal with. Do not go here or you will be disappointed. You have been warmed