I stopped using this location over a year ago and just received a bill for something I never ordered. I haven't been for an exam at this location for what I believe is over two years. I don't know why they're sending me a bill Beware this is not the same company it used to be when the optometrist owned it I'm going to have to call them up and find out why I'm being billed for something when I haven't been in the building for over a year and a half or two years they had a location near McDonough, but I have not placed an order with them for over a year and a half or two years now at this location and I am concerned this is some sort of shenanigans and everyone should be aware you have to approve an order in writing or sign something before they bill you read more

Eye Associates of Smyrna, PC - My dog ate these $1000 quote Ouch - Optometrists Near Me - Smyrna, Georgia

I used to like this practice but im done and looking for a new eye doctor. Dont waste your time trying this place; they have turned pretty bad the past few years. Been having issues with my annual prescription since December. Every time i go try the glasses on, the prescription doesn't work. For this reason, two months ago I ordered a copy of my old frame so at least i can transfer my current lenses. I thought that would at least solve the issue temporarily since they have not gotten it right with the new glasses, but to my surprise i was told there is no note any where of my frame being requested or ordered, neither of my many failed visits. The lady on the phone was very rude and kept saying we have not picked up the glasses since january, and whoever saw us before is not working there any more. As if it is our fault an employee leaves. Where are the notes? Where are the records of patients' visits? Do they go away with the former employee? Or they are just very unprofessional and try to cover it up saying some one who doenst work there any more is getting my prescription wrong for the third time? Not to mention they got over $1,000 from my insurance in this last appointment, and i still paid over $200 out of pocket for something i havent even received yet. Very very done with this people after being a loyal customer for many years. The current team is totally different from before read more

I would not recommend Eye Associates of Smyrna to anyone. They are doing something shady within this business when it comes to billing versus what you actually get. Monica is a habitual liar! I was told about "premium" antiglare coating for my glasses, which I was reluctant about at first because my insurance covered a basic antiglare at 100%. I decided to go with the upgrade and was told it was an extra $80. Ok that's fine, so it comes time to pay and my copays don't add up but I don't make a big deal about it because Monica told me I could pay half upfront for the upgrade ($40 half of the upgrade+30 for my copays so I paid $70) that left my a balance of $50 (an extra $10 was included that shouldn't have been there). I knew I was going to call my insurance and ask for a breakdown of benefits because I felt like I was overcharged. To make a long story short I call my insurance and they let me know if I was charged a copay for my lenses that was an error because I picked frames that were covered 100%. Then he tells me that he see I got basis antiglare which was covered 100% by the insurance and I said no that's wrong I upgraded to premium. He said they didn't put you in for an upgrade. My insurance calls the office on my behalf and talks to Monica and what do you know she LIES about the entire thing saying she put the claim in and then last minute I changed my mind and wanted to upgrade. She assured my insurance that she would change it on her end and put it in correctly. Which she never did. She also told him that my balance was $40 instead of $50 that she had already told me that as well which was another lie. Why in the world would I leave with a receipt saying I owe $50 but verbally allow her to say it's $40 upon pick up of my glasses) They call me to come pick up my glasses way too soon, so I call my insurance again to ask if the claim had been corrected and if the upgrade was showing and they say no. Which means my glasses don't have the upgrade but they expect me to pay the balance when I come. No, I refuse to pay for something I know I didn't get. After going back and forth with Monica in office and her trying to manipulate me and be indignant, I decided I didn't want the glasses. I return the next morning to talk to the dr in person. They hurriedly issue me a refund so I ask to speak with the dr directly. I told her I've been a patron since 2014 and this stunt they pulled was disappointing. The dr tried to tell me they didn't put the upgrade through my insurance because then the insurance would owe them money. Sounds ridiculous and it was a slap in the face that they tried to insult my intelligence by telling me I got the upgrade when I know I didn't. They were going to pocket my money. I can only imagine how many other unknowning customers they've done this to. This office should be ashamed of how they are scamming their customers. After talking with the dr it was obvious she knew exactly what was going on and it looked like she was shocked that I noticed and called them out on it. The dr should know better. Monica is rude, don't trust anything she says. You need a tape recorder when dealing with her she will make up conversations that never happened. Anyways I got a full refund and my benefits reinstated and I went to Costco for new glasses. They're way cheaper and have friendly staff that are eager to help. read more

I've worn glasses for 15 years and have been a patient at dozens of different practices in that time - this was by far the absolute worst patient experience and customer service that I've ever encountered! Would highly recommend against this place. Extremely limited selection of frames and styles, and Monica, the Office Manager, is extremely unprofessional and even rude at times - It almost felt as if she didn't want my business as a patient as soon as I walked into the office, which resulted in a very unpleasant experience that led me to never return. If you decide to become a new patient, please know that if you ever go to another practice and ask this office to share your prescription information with your new optometrist, they will permanently BAN you and "excuse you as a patient" - I recently went to LensCrafters and asked Eye Associates of Smyrna to fax over my prescription info (very common practice). Monica had me sign a consent form, and when I called back to confirm whether she received my form, she informed me that I was being "excused from their office as a patient", demanded that I never call them again, and said they would no longer be faxing my medical information as originally agreed. The staff of LensCrafters and I listened to Monica scream at me over the phone with our jaws dropped! The LensCrafter staff explained that they'd never seen anything like that before. We were all surprised at Monica's unjustifably hostile tone and at the fact they would remove me as a patient simply for requesting my medical information (which I believe is a HIPAA violation). This was extremely upsetting and seemed a little unreasonable to me, especially considering the potential HIPAA violation, but it happened and now I'm stuck trying to figure it out. PLEASE BEWARE! read more

Dr. Jaglan is great to work with. She listens to you and helps come up with the right solution for you and your lifestyle. Being retired now I drive 50+ miles to her office for my yearly exams. I highly recommend her. read more

Dr Jaglan is very knowledgeable, courteous, and pleasant. Her staff is also amazing, and my found them to be the best eye care facility we have ever been. 100% A+ 5 Stars! read more

My son broke his glasses and cant see a thing without them on Tuesday, I called Dr Jaglan's office and they worked me in as a new patient immediately. The girls at check in are so nice and the young lady who helped with his glasses, did a great job. She even told me of a different kind of lens that is thinner since his prescription is a little thick. My previous doctor's office never even mentioned they could do that. Dr Jaglan was very thorough and patient with my son even while my daughter was pitching a fit during his eye exam. And this is the icing on the top. They had his glasses made and we were able to pick them up after 6:00 yesterday evening. Great Practice and Service read more

Office is unprofessional. Hung up on me when I asked to cancel a remake of glasses that had the lens not completely in the frame and gigantic serial numbers on the both lens. I took them back on Dec 22rd and called to cancel on Dec 28th...put on hold and then called the next day and told they were in progress, couldnt cancel. I said its only been 2 business days and I was originally told it would be in January before they returned due to the holidays. then i was asked do I want to pick up my glasses or get the remakes...I responded you just said you sent them in for remake how can I pick them up if you already said they are being remade? This is the same person who asked me if I really needed glasses from my prescription, yet tried to upsell on a lens that cost a co payment of $700. I declined, but my copay was $500 with the lens she ordered. I never saw the price of the glasses until my insurance sent the explanation of benefits, they were a whopping $1243!!!! If I had seen that price instead of the copay, I would have declined the lens. Monica immediately hung up on me when I kept asking more and more questions on how the remake is done and its only been 2 business days and she originally told me they were going to be back sometime in January due to the holidays! I called the Office back and they never answered. How unprofessional. I do not recommend these money grabbers...its obvious that upselling you on things you don't really need is how they make their money. read more

I got my last set of glasses from COSTCO and was very pleased with the service. Not really sure why I had my eyes checked here... the optometrist pushed very hard for me to get trifocals. read more

I had a very pleasant expierence here. The selection of frames was fantastic and the staff were super friendly. I highly recommend this place! read more

Dr. Jaglan and staff are amazing. Before I even made an appointment, I called in and from the get-go, they were friendly even on the phone. When I arrived, I barely waited and was seen before my actual appointment time. The staff makes sure it is a fun, friendly environment and makes people feel welcome and comfortable. This office is like night and day compared with my previous eye doctor's office. Highly recommended to anyone looking for an awesome eye doctor in the area! read more

I am very grateful to dr. Parveen jaglan. In the past i use to get daily headaches in the evening. I suffered from it for several months thinking they were allergies. After having a very thorough exam by dr. Jaglan she noted I was wearing an incorrect prescription and gave me the correct one. It's solved my problems immediately. Her staff is fantastic. They're very compassionate , organized, and have a great aesthetic sense. I would highly recommend. read more